We stayed at the hotel for 1 night in May 2018, the weekend of the Royal wedding. On the following morning I slipped in the bath causing me to be in absolute agony with my being diagnosed later at the Hospital with 2 fractured ribs. Upon returning to the hotel in mid afternoon it was clear that plans to travel outside of Edinburgh that day would have to be abandoned and we would need to stay in Edinburgh for another day. The reception staff were most unhelpful, unsympathetic and lacking in compassion and no senior member of staff was available to speak to that day. My husband checked with local hotels but found that there were no spare rooms available at all. The reception staff said that they did not have any spare accommodation and we faced having to sleep on the streets overnight. Eventually a room was found in the hotel but at vastly increased rates, compared to what we paid for the previous day, but we had no option but to take it. To add insult to injury we were offered in the new room a filthy bath mat. The hotel has since refused to pay any compensation for my injuries or for the extra costs that I had to incur. This was a nightmare experience and with such appalling staff attitude I would not recommend this hotel to anyone in their right mind.…
Well where to start with this wonderful hotel! We have just arrived home after a 3 night stay here. The staff here are fantastic, friendly, helpful and can't do enough for you, nothing is too much trouble. You can request anything you need, extra tea and coffee, bedding, towels, heating turned up, and they are so efficient at sorting it out. Rooms are spacious, comfortable, cosy and absolutely spotless. We are a family of 3 and had a family room, enough space for the 3 of us, 1 double and 1 single bed, large tv with freeview, generous sized bathroom with a good supply of towels and a great shower. The beds are super comfy with amazing thick duvets and an absolute dream to get into after a long day walking round in the cold. I slept really well here, better than I do at home! My husband and daughter also slept well and felt comfortable. Breakfast is delicious, full English or the continental option, unlimited tea, coffee (Costa Coffee), juice etc. Service at breakfast is efficient and the restaurant is warm, friendly and welcoming. This hotel is central, right in the middle of the city centre with most attractions within walking distance. Fantastic transport links, buses and trams are regular and there are loads of stops on Princes Street. Staff have some great local knowledge and can advise you on the best way to get to attractions. Edinburgh itself is the most beautiful city, so much to see and do. I could go on and on about this hotel and how fantastic it is, and how brilliant the staff are. We will definitely be staying here again. Thankyou for a wonderful stay, it's been a pleasure. …
I stayed here recently for two nights taking advantage of the low low prices on offer. Normally you would pay at least double what I paid for a night here. Situated on Princes Street in the heart of Edinburgh opposite the castle which I had a wonderful view from my room. This is the the usual standard Prem Inn, clean, comfortable rooms, friendly staff and a great breakfast in the morning. Totally abiding by the covid rules. Only very small complaint is that they are not serving draught beer at the moment only small bottles but it wasnt a problem.
Quite tired in the rooms. Brilliant service by staff at breakfast. Be careful with parking despite validating ticket three times and checking with a member of staff we were still charged £32 for parking 24 hours which was a disappointing end to our holiday
Great location for shopping and sightseeing. Room clean but beds very uncomfortable. Once you in bed you srart sinking in one position. So called restaurant serves microwaved food in cardboard boxes with the Hilton price. You need to keep usking for tea or milk. I understand it's difficult time with virus spreading around, but it shouldn't be the reason to ignore customers.
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