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Gretna Hall

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862 Reviews from our TripAdvisor Community

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Showing 859: English reviews
Stockport, United Kingdom
Reviewed 2 days ago NEW

Spent one night at the Hotel for a Wedding. Initially on the arrival the check in staff were very polite and welcoming but informed the room was not ready even though this was booked weeks in advance. The room that we were given was extremely unclean, the bedding was old and smelt dirty, the bedside lights did not work and...

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3Thank Hamlet0783
Birmingham, United Kingdom
Reviewed 3 days ago NEW

Booked one night as we travelled from the south - first room was very noisy but the staff found us a lovely room on the 2nd floor - they were so helpful Food okay in the bar but the breakfast was very good

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1Thank Andrea Whigham I
Edinburgh, United Kingdom
Reviewed 3 days ago NEW

This hotel is a bit tired although the room we stayed in was lovely facing the front into the grounds, the hotel has changed hands in August 2016 and the new owners are slowly updating it, the food was good and also the staff were extremely helpful and friendly, there was also 2 wedding on in the hotel so there...

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Thank sheilam16363
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Sheila for your review, I am delighted to see you enjoyed your most recent stay with us at Gretna Hall! Your kind comments are greatly appreciated and have been shared with our hardworking team. I look forward to personally welcoming you back to Gretna Hall in the near future. Kindest Regards Duncan

Reviewed 1 week ago via mobile

Comfortable sized double room and a lovely breakfast included. I have book to stay here again this week, fair price for what you get and lovely staff who can help with all enquiries. Gretna is a wonderful town with lots to do and see, great location.

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Thank Jackie E
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Jackie for your review, I am delighted to see you enjoyed your recent stay with us at Gretna Hall. Our staff & I look forward to welcoming you back this week! Kindest Regards Duncan

St Andrews, United Kingdom
Reviewed 2 weeks ago

Booked an over night stay here on an offer site, £89 for an over night stay, 2 course dinner and breakfast. From the outside everything looked ok, but then you see the add on building to the main hall which looked very outdated and not within keeping of the look of the original hall. In to the reception which had...

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Thank Cara9567
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Cara for your detailed review, There's some quite mixed feedback here. First and foremost, thank you for your kind comments about our staff, breakfast and fish & chips! With regard to our standards of accommodation, there are a few areas where we may look a little tired. That being said, our staff work extremely hard to ensure we...

Eastriggs, United Kingdom
Reviewed 2 weeks ago

This was a xmas party night, the hotel in general is clean and tidy. The food we had was not the best but that is to be expected I suppose on these theme nights. The bar prices were reasonable and the bar staff were friendly and polite, pity you couldn't say the same about the waiting staff.

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Thank huntygowk
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, Clearly we have some mixed feedback here. While I'm pleased to see we remained presentable and affordable, the fact our meals/service fell below your expectations is disappointing. I can assure you that your feedback has been shared with our team and will no doubt provide invaluable as we continue to look for ways to further...

west yorkshire
Reviewed 2 weeks ago via mobile

Came here in December for our 10th wedding anniversary where we were married, hasn't changed much since we were last here, beautiful grounds and very traditional feel to it, we were upgraded for free and our dinner table was decorated beautifully and a glass of bubbly! We stayed in one of the bridal suites, lovely decor huge four poster bed...

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Thank lou003
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Lou for your review, First and foremost, congratulations on your 10 year anniversary! I am delighted to see you enjoyed your return visit to Gretna Green. Your kind comments are greatly appreciated and have been shared with our hardworking team. I hope to have an opportunity to personally welcome you back to our hotel in the near future....

Paisley, United Kingdom
Reviewed 2 weeks ago

We took advantage of a deal which included a 3 course meal and weren`t disappointed. Decided to upgrade to the Queensborough Suite which is a large room with a four poster bed with a large bathroom with a great free standing bath. The bedroom is old style which makes it a little dark but very cosy. The hotel is steeped...

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Thank billpenilee
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Bill for your detailed review, I am delighted to see you enjoyed your first visit to our hotel! Your kind comments are greatly appreciated and have been shared with our hardworking team, who are delighted to receive them. I look forward to personally welcoming you back to the newly renovated Gretna Hall in the near future. Kindest Regards...

Reviewed 2 weeks ago via mobile

Stayed here for two nights at the end of December and was pleasantly surprised. Very reasonable rates for bed and breakfast. Very welcoming helpful staff. Warm and cosy room. Hotel clean through out. I enjoyed a Christmas cocktail in the bar and rang after I returned home to ask for the recipe and the person I spoke to was only...

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Thank Masiememorymaking
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Masie for your review, I am absolutely delighted to see you enjoyed your recent visit to our hotel! Our Christmas cocktails have certainly proven popular (if only we could have them all year round!). I sincerely hope to have an opportunity to personally welcome you back to Gretna Hall in the near future. Kindest Regards Duncan

Reviewed 3 weeks ago

Husband and I stayed here, last minute decision, got married here 10 years ago and felt the urge to return. Slightly disappointed :-( For such a beautiful Hotel and the Wedding services it provides, it has become very tired and looks a bit tacky and old. Bar menu was disappointing, only 3 main choices and I'm afraid not very well...

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Thank cairojoann
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am disappointed to see you did not enjoy your recent stay with our hotel. While it's true that in some areas we may look a little tired, we take pride in ensuring all areas of our hotel remain spotlessly clean. Having recently joined our family of hotels at Gretna Green Ltd, our team are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Gretna Hall Hotel is an ideal setting for your leisure break thanks to its great location, charm and character. Originally built in 1710 as a manor house, our hotel, set in 10 acres of beautiful gardens offers all the character of a substantial historical building with all the facilities you would expect from a leading contemporary hotel. We cater for weddings, family celebrations, business meetings and overnight stays and a very warm welcome awaits you at Gretna Hall Hotel whatever your reason for visiting us. ... more   less 

Additional Information about Gretna Hall

Address: Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Price Range: $89 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gretna Hall 3*
Number of rooms: 100
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Also Known As:
Gretna Hall Hotel Gretna Green
Gretna Hall Green
Gretna Hall Hotel Green
Gretna Hall Gretna Green, Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Gretna Hall staff and other travellers.
7 questions
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South Shields, United Kingdom
over a year ago
8 months ago
Blairgowrie, United Kingdom
over a year ago
over a year ago

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Questions? Get answers from Gretna Hall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book ground floor room noise from above”
 of 5 bubbles ScottyDog63, 18 Jan 2017 | Read review
“Front facing rooms are best with nice outlook”
 of 5 bubbles sheilam16363, 18 Jan 2017 | Read review
“try and get a room in the original hall or to the back of the property then you will not be looked at from the carpark as we were!”
 of 5 bubbles Cara9567, 5 Jan 2017 | Read review
“The Queensborough Clayton Suite is steeped in history - has a great shower and large bath and plenty of space”
 of 5 bubbles billpenilee, 3 Jan 2017 | Read review
“A room on a high floor at the front of the hotel give the best views.”
 of 5 bubbles 99Lynda, 14 Dec 2016 | Read review
5 of 5
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