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Best Western Station Hotel

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411 Reviews from our TripAdvisor Community

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Showing 406: English reviews
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Reviewed 6 days ago NEWvia mobile

The Hotel is in a good location with free parking. The room was clean with a comfy bed. The bathroom was clean & very modern with a nice big shower. The bedroom and bathroom had a big negative however - lack of heat! The room was cold and the bathroom was really cold! Quite what it would be like in...

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Helpful?
Thank Elginstar
Aileen_McGhie, Owner at Best Western Station Hotel, responded to this review

Hello and thank you for taking the time to review us. It was nice of you to mention all the positives, but I was really sorry to hear that you felt the cold while you were here - we normally keep everything very cosy. We would certainly have done our utmost to rectify the situation if we had known. We...

Ripon, United Kingdom
Reviewed 6 days ago NEW

This hotel has refurbished rooms and bathrooms, but still returns a slightly old fashioned feel, in that the service is very personal from reception to dining room. My room was spacious and attractively decorated. I did not have a meal, except for breakfast, which was excellent. The smoked haddock with poached egg is highly recommended! Perfectly cooked! The breakfast lady...

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Helpful?
Thank Christina T
Aileen_McGhie, Owner at Best Western Station Hotel, responded to this review

Hello Christina T and thank you for your lovely review. I think it's fair to say that Marlyn does enjoy her job, and nice feedback from people like you makes her enjoy it even more! We hope to see you again soon. Best wishes.

Edinburgh, United Kingdom
Reviewed 1 week ago

excellent and delightful service at reception, bar and restaurant we had an "executive room" - room number 23 so it was very large, had a full size bathroom, a very large Tv with lots of channels, a Roberts Bluetooth radio, a segafredo coffee machine, kettle, superking bed, ironing board/iron, 2 armchairs, a table and a further chair with a small...

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Helpful?
Thank ellwood2
Aileen_McGhie, Owner at Best Western Station Hotel, responded to this review

Dear Lovely Guest, It is so rewarding when everything that we do is noticed and appreciated - thank you for your detailed and generous review. The weather has changed from 1 extreme to the other several times in the last couple of weeks, so if the place was not always as warm it is because we have not seen the...

Scottish Highlands, United Kingdom
Reviewed 2 weeks ago

We stayed here at the beginning of February and have stayed here on previous years. We always get a great welcome and are very well looked after throughout our stay. The rooms are of an exceptionally high standard and have everything you would need. The food is very good indeed . We had a dinner on our last night in...

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Helpful?
Thank Tearose58
Aileen_McGhie, Owner at Best Western Station Hotel, responded to this review

It is always lovely to see you and we really appreciate your kind comments. We look forward to seeing you again next year.

Durham, United Kingdom
Reviewed 3 weeks ago

Returned to this hotel for another weekend away , we love this hotel , lovely room very clean , very friendly and very very reasonably priced , the superior rooms and fantastic very large and comfy , the only down size is the owner on reception could be a little happier and approching and not so hard faced , but...

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Helpful?
1Thank nomis3
Aileen_McGhie, Owner at Best Western Station Hotel, responded to this review

Hello and thank you for your positive comments. I do find it a bit strange however that you should feel free to make rude personal comments about me and still think of returning!

uk
Reviewed 4 weeks ago via mobile

Just stayed the one night,hotel has a slight faded grandeur (which I like) room was clean, comfortable with tea and coffee, the station is right opposite the hotel but never heard any train noise in the night, parking is quite limited in front of the hotel,easy 10minute walk into dumfries town center , hotel staff were helpful and friendly.

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Helpful?
1Thank UkAndyp
Aileen_McGhie, Owner at Best Western Station Hotel, responded to this review

Thanks for the lovely review. Although we are always working towards up-dating, we have taken "faded grandeur" as a compliment. Best wishes.

London, United Kingdom
Reviewed 10 February 2017

Friendly and helpful staff, hotel spotlessly clean, great modern bedroom and bathroom, very good breakfast. Amazingly good value on their winter weekend rate. We would definitely stay here again if in the area and would recommend to others.

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Helpful?
Thank Catherine989
Aileen_McGhie, Owner at Best Western Station Hotel, responded to this review

Dear Catherine989 Thanks so much for taking the time to write nice things about us. I'm glad you appreciated the Winter Break deal, which we are pleased to be offering on several weekends until the end of March. All the best to you.

Bradford, United Kingdom
Reviewed 30 January 2017 via mobile

Through work in general I have to use an agency, but despite working in Dumfries regularly, January was the first allocation to the Best Western Station Hotel. What a gem. Located very close to the town centre and very close to the train station, its meals, particularly breakfast were a dream to behold. Really Friendly staff, modern comfortable rooms make...

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Helpful?
Thank Daryn G
Aileen_McGhie, Owner at Best Western Station Hotel, responded to this review

At last you have found us, Daryn! Where have you been all this time?! Come back soon. Kind regards from all of us.

Wrexham, United Kingdom
Reviewed 17 January 2017

Just returned from 2 night stay in this lovely hotel. Wasn't sure what to expect from the exterior look of this very old character building, but from arrival in reception and throughout our stay all the staff couldn't have been more helpful. Our room was very modern, tastefully decorated, comfortable huge bed, more than adequate bathroom and most importantly everyting...

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Helpful?
Thank Chris T
Aileen_McGhie, Owner at Best Western Station Hotel, responded to this review

Wow! What a lovely recommendation. Thank you so much for this. We look forward to seeing you next time. Kind regards from us all.

Glasgow, United Kingdom
Reviewed 16 December 2016

My mum and dad where staying here and we went to have dinner with them. The food is amazing and the service outstanding. The hotel is clean and the rooms very large and comfortable plus the hotel has a lift between floors which helps people who find stairs difficult. The bar is great and all the staff friendly and very...

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Helpful?
Thank shazza186534
Aileen_McGhie, Owner at Best Western Station Hotel, responded to this review

Thanks so much for such a great write up on the Courtyard Bistro and hotel in general - it's really appreciated by everyone on the team. A Merry Christmas from all of us and hope to see you again next year!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Courtyard Bistro
Courtyard Bistro
Cuisines: European, Scottish, International, British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Best Western Station Hotel is a traditional railway hotel offering 3-star accommodation just a few minutes' walk from Dumfries town centre. Guests return again and again to enjoy our excellent food and friendly service . All rooms have flat screen freeview TVs, ironing centres and wired internet and there is free wi-fi throughout the hotel. ... more   less 

Additional Information about Best Western Station Hotel

Address: 49 Lovers Walk, Dumfries DG1 1LT, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Price Range: $111 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Station Hotel 3*
Number of rooms: 32
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Also Known As:
Best Western Dumfries
Dumfries Best Western
Best Western Station Hotel Dumfries, Scotland
Hotel Style:
#2 Business Hotel in Dumfries
#2 Family Hotel in Dumfries
#3 Romantic Hotel in Dumfries
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Station Hotel staff and other travellers.
3 questions
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Glasgow, United Kingdom
8 months ago
Cowdenbeath, United Kingdom

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Questions? Get answers from Best Western Station Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“executive room more expensive but worth it heating may be off, just ask reception to put it on (you control level yourself once it's on)”
 of 5 bubbles ellwood2, 19 Mar 2017 | Read review
“Upgrade to a superior room there fantastic”
 of 5 bubbles nomis3, 8 Mar 2017 | Read review
“38 is a four poster with whirlpool bath”
 of 5 bubbles shazza186534, 15 Dec 2016 | Read review
“Room 14 was at the front of the hotel opposite the station but there was no noise from the trains.”
 of 5 bubbles Porky57, 27 Oct 2016 | Read review
“Room very spacious tidy with good sized bathrooms plenty of plug sockets”
 of 5 bubbles andrewa614, 7 Sep 2016 | Read review
5 of 5