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Best Western Plus White Horse Hotel

Expedia.comUSD 81*
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#9 of 12 Hotels in Derry
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western Plus White Horse Hotel
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465 Reviews from our TripAdvisor Community

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Showing 435: English reviews
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Reviewed 1 week ago via mobile

We recently had our wedding reception here and we couldn't fault a single thing. We wanted to stay in the Derry area and the White Horse was the most welcoming of all the hotels we visited. When we booked our reception with Emma we were given lunch on the house - a nice touch! Kimberly was brilliant throughout our planning...

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Helpful?
Thank Lorraine T
Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review

Dear Lorraine T, Thank you for comments regarding your recent wedding at the White Horse. It was a great pleasure to look after you on your special day. We value your feedback, as you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon....

London
Reviewed 1 week ago via mobile

Nice hotel with really friendly and helpful staff throughout (this was a return visit after a previous good experience). Loved the pool, sauna and steam room and had a great massage. The therapist was really thorough in understanding how I wanted to feel after my treatment and left me totally relaxed.

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Helpful?
Thank goodtimeslondon_8
Kimberly M, Guest Relations Manager at Best Western Plus White Horse Hotel, responded to this review

Thank you so much for taking the time to tell us of your good experience in The White Horse. Delighted you enjoyed our Leisure and Spa facilities. We recently introduced new Spa Packages and products and it is lovely to know that they are enjoyed by our guests. We hope to welcome you back again soon.

Barrow-in-furness, United Kingdom
Reviewed 1 week ago

This is the second time we have stayed at this hotel with the tour group we were riding with. We really enjoy our stay here. ALL of the staff here - Front Desk, Restaurant Staff, Kitchen Staff, Chefs, Bar Staff and Houskeeping - nothing is too much trouble, they are always polite, friendly and helpful and always treat you as...

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Helpful?
Thank DaisyDuke68
Kimberly M, Manager at Best Western Plus White Horse Hotel, responded to this review

It was a pleasure to welcome you to The White Horse again! Thank you for letting us know that our staff were welcoming and helpful throughout. We have a great team who will be delighted to know that you appreciated their efforts. I hope you join us again next year, and we'll be happy to offer alternative pillows. We have...

Reviewed 1 week ago

Spent one night for business here. Although not centrally located in Derry city, the hotel was very busy, as was the restaurant and bar. I ate there and the food & service was reasonable. The bar had a singer that night but it was quite late before he started to perform. A short taxi ride would be needed if you...

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Helpful?
Thank Mal_Bernard
Kimberly M, Manager at Best Western Plus White Horse Hotel, responded to this review

Thank you for taking time to review us - your feedback is appreciated and we use it to improve our offerings. We have entertainment in our bar from 10.30pm on Friday and Saturday nights, with a pianist playing on our baby grand in the restaurant prior to that. Our wifi supplier is in the process of upgrading our wifi as...

Derry, United Kingdom
Reviewed 2 weeks ago

We booked the White Horse for our wedding dinner and reception. We are very glad we did. The way we were looked after was second to none. Professional, efficient, accommodating and clear. The dinner was fantastic, a carvery style dinner where you could go back for seconds if you wanted! We also received a free night's stay in the bridal...

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Helpful?
Thank RyanParchie
Kimberly M, Manager at Best Western Plus White Horse Hotel, responded to this review

Thank you so much for taking time to write us such a lovely review after your wedding. It was a beautiful occasion and you did your family and guests proud with all your details and personal touches. It was an absolute pleasure to have you with us to celebrate your wedding. Congratulations from us all!

Belfast, United Kingdom
Reviewed 3 weeks ago

I was at the White Horse Hotel for a wedding. The reception was good with champagne, tea, coffee and some nibbles. The meal was 4 course which started with egg salad, soup, roast beef dinner and apple pie and finished with tea and coffee. It was nice and was served quickly, the beef was lovely. the meals vary depending on...

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Helpful?
1Thank jaketcunningham
Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review

Dear jaketcunningham, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Enniscrone, Ireland
Reviewed 3 weeks ago

Room very smart and clean . Good help from all the staff . Nice quiet stay with amenites available should I wish to use them. The location was perfect for me to get to my work .The dual carriage was near the hotel and give easy route to the centre of Londonderry or the Airport. The Hotel rooms were quiet...

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Helpful?
Thank dak750
Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review

Dear dak750, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Belfast, United Kingdom
Reviewed 3 weeks ago via mobile

We had booked a last minute getaway and this was the best deal we could get for our money, you get bottle of wine & nibbles (which are a few buns) on arrival, 4 course dinner each in restaurant, breakfast in bed and use of leisure facilities, we had booked the suite as we like our luxuries... when we arrived...

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Helpful?
Thank Julie H
Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review

Dear Julie H, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will...

Northern Ireland
Reviewed 3 weeks ago

My Wife and I stayed at this Hotel for one night only...20/21 April2017 We had Room 103 and found it to be extremely basic for a four star Hotel, with the walls devoid of pictures or other adornments The bathroom was antiquated with black mound engrained into the floor tiles and substantial gaps in the floor grouting around the bottom...

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Helpful?
1Thank phil9843
Reviewed 3 weeks ago via mobile

My Mother and Sister booked us in for an overnight stay as a surprise. The room was lovely and very clean. I had a massage with a girl named Sandra who has just recently opened up her own business called bohemian beauty, which i would well recommend on my own experience. She was professional, friendly and the ambience and massage...

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Helpful?
1Thank Michelle B
Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review

Dear Michelle B, Thank you for comments regarding your recent stay at our property for your birthday. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Combining warmth and elegance with modern facilities, the White Horse Hotel is the ideal venue whether you travel for business or for pleasure. This 4 Star BEST WESTERN PLUS property is located on the main route from Derry-Londonderry to the famous Giants Causeway This ensures our guests are perfectly positioned to experience both the vibrancy of the historic Walled City and the stunning natural beauty of the North Coast. We are the most closely located hotel for the City of Derry Airport which is just 1km away.With just fifty-eight guest bedrooms we place an emphasis on personal service & a friendly attention to detail. Our hotel facilities include a Bar, Restaurant, Leisure center (with pool steam room,sauna and extensive gym) and beauty salon. ... more   less 

Additional Information about Best Western Plus White Horse Hotel

Address: 68 Clooney Road, Derry BT47 3PA, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Price Range: $87 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus White Horse Hotel 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Derry
Derry Best Western
Best Western Plus White Horse Hotel Derry, Northern Ireland
Hotel Style:
#4 Business Hotel in Derry
#6 Family Hotel in Derry
#8 Romantic Hotel in Derry
#8 Luxury Hotel in Derry
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus White Horse Hotel staff and other travellers.
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Questions? Get answers from Best Western Plus White Horse Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms are better if you can not climb stairs as there are no lifts.”
DaisyDuke68, 15 May 2017 | Read review
“if on the bottom floor ask for room 130”
jaketcunningham, 4 May 2017 | Read review
“Just ask the helpful staff”
dak750, 2 May 2017 | Read review
“Should have informed staff immediately we entered the room and asked for another better room”
  • Brown Damp patch on ceiling above shower
  • Toilet tight to the bath...
phil9843, 1 May 2017 | Read review
“Quieter rooms on the North side”
L227, 29 Mar 2017 | Read review
5 of 5
Expedia.com
USD 81* /night
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HotelQuicklyUSD 98
Booking.comUSD 90
Orbitz.comUSD 81
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*Disclaimer
Prices are for 1 room, 2 adults
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