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Mercure Cardiff Holland House Hotel and Spa

MercureUSD 88*
View Deal
#12 of 76 Hotels in Cardiff
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 153*
USD 88*
Great Deal
USD 89*
USD 89*
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Mercure Cardiff Holland House Hotel and Spa
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2,342 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Cardiff Holland House Hotel and Spa
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Showing 2,282: English reviews
Reviewed 1 week ago via mobile

Decent hotel but demanded who was having dinner for the whole stay immediately? Rooms were not very clean and we had several concerns such as the room not being hoovered, bathroom floor not clean, broken remote control, bathroom tap blocked with limescale. Most issues were resolved, but more emerged....so sad because it has the potential to be a true 4*...

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Helpful?
1Thank Irene D
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for sharing your feedback. Whilst I am pleased that you were impressed with the level of service, I note all your comments to discuss with the Management Team. It is our hope that we may have an opportunity to welcome you back to the Hotel for an overall excellent stay. Kind regards Wael Elassal

Bude, United Kingdom
Reviewed 1 week ago

Parking under the hotel is a bonus, but it is a bit tight to get in, Friendly and professional staff to welcome you, clean and good-sized room in a modern hotel. Very comfortable bed overlooking the city, and a nice bathroom. Reasonable pool and spa facilities, nice bar area. Comprehensive and fresh breakfast suitable for all tastes. Overall a great...

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Helpful?
Thank Simon F
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your great review. We were delighted to learn that you enjoyed your stay with us and that the services and facilities met your expectations. I hope to welcome you back soon. Kind regards Wael Elassal

London, United Kingdom
Reviewed 1 week ago

My wife and I stayed here for 3 nights to visit Cardiff together, go to the RHS Flower Show in Bute Park, and see Cardif Bay for the first time, with my family. Everything about the hotel enhanced our stay: the spacious, well laid out room, the excellent dinner the night we arrived, the breakasts, the massages in the relaxing...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank michaelgM5984TV
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your excellent review. It was a real pleasure to read your feedback and to understand that you enjoyed a 'splendid stay'. I hope that I may have an opportunity to welcome you back personally again in the future. Kind regards Wael Elassal

Neath
Reviewed 1 week ago

Having booked this room at the last minute, the service and room were very good with a double bed overlooking the city! The hotel was very clean and modern throughout - thanks for a great stay! I would highly recommend

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Helpful?
Thank Grant V
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your great review. I am delighted that your enjoyed your last minute break with us and that the services and facilities are recommended by you. I hope that you may choose the Mercure Cardiff Holland House Hotel & Spa on your next visit to Cardiff. Kind regards Wael Elassal

London, United Kingdom
Reviewed 1 week ago

Lovely hotel. Clean, decent sized room with everything you may need. Shower and bath. Great facilities with the spa and 15 min walk to city centre. 5 min walk to Queen Street Station. Car park underneath hotel and staff very helpful.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Sophie S
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for taking the time to review your recent stay. I am pleased that you enjoyed your visit and intend to return. Until then, I look forward to welcoming you back. Kind regards Wael Elassal

Pembrokeshire, United Kingdom
Reviewed 1 week ago

The prestige room was lovely and spacious, the bed very comfortable. However, only UHT milk not fresh. There is no separate lounge with drinks and snacks or continental breakfast for prestige rooms as we have had at other hotels. Well situated and parking beneath.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank trerice
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review. I am pleased that you enjoyed your stay overall and that your room was a highlight of your visit. I hope that you may choose to return again soon. Kind regards Wael Elassal

Reviewed 1 week ago via mobile

We got this at a bargain price as booked last minute. The facilities are great, very clean room and helpful staff. The hotel is located in walking distance to the Castle (which we recommend) the Bay is a little further and we drove in the end. Parking is expensive in Cardiff generally so the hotel parking cost is on top...

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Helpful?
Thank melanie p
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your feedback. I am pleased that you enjoyed your stay with us overall and that the bed, view, cleanliness and location were highlights for you. I hope that we may have an opportunity to welcome you back to the Hotel for an overall excellent stay next time. Kind regards Wael Elassal

Manchester, United Kingdom
Reviewed 2 weeks ago via mobile

Pros: Amazing spa facilities, loved the relaxation room and the pool was quite. Restaurant food - 3 courses included in package - was absolutely tasty and plenty of, staff amazing! Offered a free glass of wine because of room not being ready when we arrived, left our bags at reception and went straight to spa/gym. Lovely quite location, especially on...

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Helpful?
Thank F10Travel
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review. I am pleased that you enjoyed your visit overall and that the leisure facilities and food were highlights of your stay. It is our hope that you may choose to return again very soon. Kind regards Wael Elassal

cardiff
Reviewed 2 weeks ago

Went here for a spa day with friends . For a 4 star in this hotel group the experience was a bit hit and miss. It seemed as if the Spa area was run by a separate lower quality hospitality team attached to the very good hotel. The changing rooms were grubbier than my local pool (it seemed no-one was...

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Helpful?
1Thank ada
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your feedback. I note all your comments and will discuss with the Management Team for consideration. I am pleased that you enjoyed your spa treatments and other aspects of the Hotel. Kind regards Wael Elassal

Reading, United Kingdom
Reviewed 2 weeks ago

Would probably rate this hotel between Good and Very Good. The rooms we had were large but grout in shower was black in places and airconditioning only worked on cold in one of the rooms. Gym was good, well equipped and PT's on site. Swimming pool was too cold so only used once, showers and changing facilities good. Bar area...

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Helpful?
Thank Sharon M
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review. I am pleased that you enjoyed your stay with us overall and that the gym, staff, Bar area and location were highlights for you. I hope that we may be able to welcome you back for an overall excellent stay next time. Kind regards Wael Elassal

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 

Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $110 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Hotwire, Expedia, ACCOR, Travelocity, TravelUp, Cancelon, TripOnline SA, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Mercure Cardiff Holland House Hotel and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Hotel Style:
#3 Spa Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Cardiff Holland House Hotel and Spa staff and other travellers.
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Questions? Get answers from Mercure Cardiff Holland House Hotel and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors away from lifts for views and quiet.”
Tourist_Turtle, 21 Apr 2017 | Read review
“Probably to the back of the hotel, higher floors.”
GailC156, 15 Apr 2017 | Read review
“Get your drinks someplace else, you'll save a fortune and get better service.”
crofty217, 29 Mar 2017 | Read review
“Stayed on floor 7, only noise was the occasional police siren.”
SevandSal, 21 Mar 2017 | Read review
“avaoid ones which back onto lifts.”
maxillo, 13 Mar 2017 | Read review
5 of 5
Mercure
USD 88* /night
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Hotels.comUSD 89
Booking.comUSD 89
TripAdvisorUSD 89
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*Disclaimer
Prices are for 1 room, 2 adults
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