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Mercure Cardiff Holland House Hotel and Spa

Expedia.comUSD 88*
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#12 of 73 Hotels in Cardiff
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 105*
USD 88*
Great Deal
USD 89*
USD 89*
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Mercure Cardiff Holland House Hotel and Spa
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2,378 Reviews from our TripAdvisor Community

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Showing 2,316: English reviews
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London, United Kingdom
Reviewed yesterday NEWvia mobile

I stayed here overnight for a conference, and it was a wonderful experience. The staff were lovely (and always friendly and helpful), the room spacious and clean and delicious food for both breakfast and dinner. I also took advantage of the 20% midweek hotel guest discount at the spa, and this was well worth it as my treatment was excellent...

Thank Brittany-Bambi
Cardiff, United Kingdom
Reviewed 15 April 2017

I visited this hotel and spa with my granddaughter, just a one night stay as we like short spa breaks. The hotel is situated within easy reach of the city centre, which we know really well as we live quite near but for those who live further afield, nice to be near easy access to the castle, museum, parks, train...

Thank Gail C
About Hotel's Favourite Review
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review and feedback. I am pleased that you and your granddaughter had a pleasant stay with us and that you enjoyed the services and facilities of the Hotel. I hope that we may have an opportunity to welcome you both back agin very soon. Kind regards Wael Elassal

Trieste, Italy
Reviewed yesterday NEW

Problems encountered: 1. Only 4 hangers in room. One guest had only 2, another none at all. 2. No hair dryer, later replaced. 3. Room very cold. Heating inadequate. 4. Came back to room one day at 3.15 pm to find it had not been cleaned. 5. Came back to room another day to find man in room, who informed...

Review collected in partnership with Accorhotels.com
1Thank marycB7677VS
Reviewed 2 days ago NEWvia mobile

Myself and my friend have just returned from a very pleasant stay here. I have stayed twice previously but the hotel has been recently refurbished and remodelled. The new look reception is sleek with a relaxed approach, far less formal than previous visits. Check in was quick and efficient. The room was still the same, it hasn't been updated so...

Thank Charlotte J
Reviewed 2 days ago NEWvia mobile

This our third xmas at this hotel. Great rooms on floor 10 and really good Christmas break ! Food was lovely for the three days/nights we were there especially Christmas Day. Lovely family atmosphere and a present from a visiting Santa for every child. Not cheap but we think worth the money. So close to Queens Street shopping on Boxing...

Thank joy m
Reviewed 2 days ago NEW

So many negatives .... 1. Only four hangers in room. One guest had only two and another one none at all. 2. Hair dryer missing. 3. Heating inadequate, room very cold. 4. Came back at 3.30 pm to find room had not been cleaned. 5. Came back on another occasion and was surprised to find man in room. He informed...

1Thank MaryLC
A TripAdvisor Member
1 review
Reviewed 3 days ago NEWvia mobile

On our way back from afternoon tea elsewhere we decided to pop on for a few cocktails before going home. Late afternoon the hotel bar area was quiet with just a few business people meeting or on laptops. We found a comfy corner and the bar attendant was super. He provided us with information on the available cocktails and when...

Thank A TripAdvisor Member
St Albans, United Kingdom
Reviewed 4 days ago NEWvia mobile

Had a lovely stay at this great hotel. I was there for two nights on my own but the bar / restaurant staff made my stay so much fun. Especially Page ,the amazing very professional barmaid that makes delicious cocktails ..my favourite was her French martini. Luke the chef cooks some delicious food. My favourite was his heathy salad with...

Thank Ride74
Reviewed 6 days ago NEWvia mobile

I stayed as part of a business trip and was impressed with the size of the room, nice large bed and decent bathroom. Iron/board in room was useful and decent wifi. Breakfast fairly standard and staff all pleasant enough. No complaints at all, but equally not blown away hence not 5 star!

Thank Nick_Bristol_2
Neath, Wales, United Kingdom
Reviewed 1 week ago

My husband and I stayed here last Saturday night. As a treat I booked a facial for the Sunday afternoon which I paid for in full. It wasn't mentioned that I couldn't have a refund if necessary as the appointment was in less than 24hrs. Unfortunately I woke on Sunday morning with a bad migraine and couldn't face breakfast never...

1Thank Louise M
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your feedback. I am sorry to understand that you were unwell during your stay and hope that you have now made a full recovery. As a busy Spa, for any late bookings, we do have a more strict policy when it comes to cancellations within 24 hours of when the treatment is due. This is commonplace in...

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04/06/2017 05/06/2017
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  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 

Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $116 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Reservation Options:
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Hotel Style:
#3 Spa Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Cardiff Holland House Hotel and Spa staff and other travellers.
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Questions? Get answers from Mercure Cardiff Holland House Hotel and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother!!”
LouiseM6, 17 May 2017 | Read review
“Room 805 great view and quiet”
karengeralds2015, 15 May 2017 | Read review
“South facing views of the bay!”
hollyh577, 8 May 2017 | Read review
“Great views across the city from 14th floor.”
neilloft, 30 Apr 2017 | Read review
“Upgrade to the 14th floor if you can”
AnneandChris9, 29 Apr 2017 | Read review
5 of 5
USD 88* /night
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Orbitz.comUSD 89
PricelineUSD 89
HotelQuicklyUSD 105
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Prices are for 1 room, 2 adults
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