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Mercure Cardiff Holland House Hotel and Spa

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#12 of 75 Hotels in Cardiff
Certificate of Excellence
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Mercure Cardiff Holland House Hotel and Spa
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2,196 Reviews from our TripAdvisor Community

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Showing 2,141: English reviews
Congleton, United Kingdom
Reviewed 2 days ago NEWvia mobile

Well, where to begin: Booking was easy and welcome at arrival good. Staff are very friendly, but lack the touch of a really good well coordinated team. In fact I don't think management engages with these hard working people at all. House keeping is generally ok but coffee machine wasn't restocked. Neither was the mini bar. Items advertised e.g. Hot...

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Helpful?
Thank davepotts1
Aberystwyth
Reviewed 2 days ago NEWvia mobile

My wife and I stayed here overnight for a shopping trip. The reception staff were great really friendly and efficient. The room was great with plenty of space with a giant bed, table with chairs and a desk. Bathroom was spacious with a powerful mixer shower. Parking is tight in the 80 space car park under the hotel but we...

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1Thank SuzandMe
Swansea, United Kingdom
Reviewed 2 days ago NEW

Very disappointed with this hotel. I was booked in for my office Christmas party last Saturday December 3rd along with 15 other people, and we'd also booked rooms for the night. On Friday 2nd my mother-in-law passed away and we were obviously heartbroken. I phoned the hotel on the Friday to ask if they would return any of my money,...

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Helpful?
Thank Jayne R
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for sharing your feedback. I am sorry that you were unable to attend the event at the Hotel for reasons explained. Please accept our condolences. I am unsure whom you spoke with at the Hotel, but if you would like to contact our Conference and Events Team whom will be more equipped to deal with this matter for...

Reviewed 2 days ago NEW

We went to see a band at the Arena therefore needed somewhere for the evening. A good location, staff were excellent and very welcoming. Great value for money for a city centre hotel with very good facilities.

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Thank charlier777
Belfast, United Kingdom
Reviewed 3 days ago NEWvia mobile

Let me say first of all we have been here before so obviously we like the hotel if we bothered to return. I was pleased to see that one of my remarks about the slippy corridor between the pool and spa had been dealt with but i was not fussed on walking in bare feet on a dirty wet tiled...

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Thank David W
Salford
Reviewed 3 days ago NEW

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1Thank Hard2please1
Swansea, United Kingdom
Reviewed 4 days ago NEWvia mobile

Comfortable modern and spacious rooms with large windows overlooking Cardiff. Enormous beds for a comfortable nights sleep. Of the rooms my only criticism was the measly 2 tea bags which is clearly not enough although they were happy to provide more when asked. Enjoyed the swimming pool.

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1Thank rawrider
Belfast, United Kingdom
Reviewed 5 days ago NEWvia mobile

I reviewed this hotel in October 2015 and gave it 5 stars when 3 of us stayed here for 2 nights during the rugby World Cup.I mentioned in that review how very impressed we were with the staff and in particular with Maria on reception.Bearing in mind that was the one and only time we had stayed here before Maria...

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1Thank Little00715
Isle of Man, United Kingdom
Reviewed 5 days ago NEW

Stayed at this hotel a couple of months back. The hotel is vary smart with the usual Mercure Decor. I did chuckle to my-self : the reception area is basically some stand up bar type thing so if theres no staff around it you could easily miss it. Found the staff friendly and efficient, one concern as always is the...

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1Thank Pat T
Epsom, United Kingdom
Reviewed 5 days ago NEW

Stayed here for 2 nights for a wedding in Cardiff. It's very central and also good value for money. The staff were friendly and helpful. The room was very spacious, clean and comfortable and whilst my other half went out with the boys I made use of the on-site spa. The spa was excellent and so very very relaxing. Left...

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Helpful?
Thank Rebecca C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 

Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $98 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Reservation Options:
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Hotel Style:
#3 Spa Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Cardiff Holland House Hotel and Spa staff and other travellers.
29 questions
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Questions? Get answers from Mercure Cardiff Holland House Hotel and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors for the views.”
 of 5 bubbles 495patt, 4 Dec 2016 | Read review
“Ask to go high up, and face front. I had room 116. LOVELY view, great room.”
 of 5 bubbles dunkbobb, 2 Dec 2016 | Read review
“Top floor is quiet, and you get corner rooms!”
 of 5 bubbles michaelcN1247JY, 30 Nov 2016 | Read review
“walking minutes from the city centre, cheap taxi to train station”
 of 5 bubbles Joanne1203, 26 Nov 2016 | Read review
“Choose a different hotel!”
 of 5 bubbles 170staffordw, 23 Nov 2016 | Read review
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