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Mercure Cardiff Holland House Hotel and Spa

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#12 of 76 Hotels in Cardiff
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Cardiff Holland House Hotel and Spa
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2,301 Reviews from our TripAdvisor Community

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Showing 2,242: English reviews
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Swanwick, United Kingdom
Reviewed yesterday NEW

My daughter and I stayed recently for work. Our room was great - large and well appointed and we were able to enjoy a nice swim in the pool. We ate in the restaurant - the evening meal wasn't great but the staff were lovely - especially Louis who was so sweet and helpful :) Breakfast was a better quality...

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Helpful?
Thank Denise T
HOTEL’S FAVOURITE REVIEW
Reviewed 24 January 2017 via mobile

Husband and I stayed here as we were going to a gig at the Motorpoint arena and I didn't want to drive home. Check in was easy and the lady who served us was cheerful and polite, we were made to feel very welcome. Check is an absolute breeze! You just pop your key card in a box and you...

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2Thank Chelsea F
About Hotel's Favourite Review
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your excellent review. I am delighted that you enjoyed your stay with us and your service experience. I hope that you will choose to re-book again very soon. Kind regards Wael Elassal

Cardiff, United Kingdom
Reviewed 2 days ago NEW

This hotel offers luxury at a fair and relatively affordable price. The top floor rooms offer breathtaking views over the city, but even those on the lowest floors have good views. Spa and wellbeing area are both very good. Breakfast was well worth having, too – lots of choice and plenty of fresh continental food, not just cooked breakfasts.

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1Thank A A
Glasgow, United Kingdom
Reviewed 3 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank Stephen R
Coelbren, Neath, United Kingdom
Reviewed 3 days ago NEW

Stayed here in March 2017. Check in was ok but the front desk looks a bit like a decorators table rather than a hotel check in. That said, check in was quick and efficient. The bar area is comfortable and spacious and quite relaxing for an evening drink. The room was very comfortable with a good sleep. The hotel is...

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Thank Eric B
Pontypridd, United Kingdom
Reviewed 4 days ago NEWvia mobile

Stayed here last night following a concert. Huge well equipped spotless room, all staff were really friendly and helpful. Breakfast was also really good. One tip, use the carpark underneath as a last resort because it's very very tight and cars park where ever they can including blocking routes. I could just about get out after a few 23 point...

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Thank adyperry
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for you great review and feedback. I am delighted that you enjoyed a pleasant stay with us and that your room, breakfast and service experience with the highlights of your visit. I hope that I may welcome you back very soon. Kind regards Wael Elassal

South Molton, United Kingdom
Reviewed 4 days ago NEW

Stayed Sunday and Monday night, nice room very comfortable, Bed very comfy, shower good, nice big bath. Breakfast much as you like to eat all very nice. Staff very attentive and all very professional. Located close to the centre of Cardiff shops theartre all within walking distance.Will stay again.

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Thank SevandSal
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your excellent review. We were thrilled to read you comments and to learn of your enjoyable stay. I hope that I may have an opportunity to welcome you back again very soon. Kind regards Wael Elassal

Sawtry, United Kingdom
Reviewed 5 days ago NEW

The room was fantastic, they staff were extremely helpful. Its a shame i had to wait 35 mins for a bowl of chips. There was only myself and on other guest eating in the restaurant. The reason i was given for the delay was the kitchen staff didn't notice my food order ticket. If this hadn't happened it would be...

Review collected in partnership with Mercure Hotels
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Thank col3036
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your feedback. Whilst i am pleased that overall you enjoyed your stay, I apologise for the delay you experienced. It is my hope that next time, we will provide you with the 100% overall satisfaction. Kind regards Wael Elassal

Torfaen, United Kingdom
Reviewed 6 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank monstercookie2015
Wael E, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Honolulu
Reviewed 6 days ago NEWvia mobile

Stayed a couple of nights in a privilege room. Great views from the 12th floor over the city. Good breakfast, comfortable room and very pleasant staff. The privilege corner could better organised as on our only visit the staff didn't know what we could have to drink. But the canapés were very good indeed. My wife accompanied me and took...

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Thank Inths
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your review. I am delighted that you both had a pleasant stay with us and that the highlights of your visit included the breakfast, room, staff and spa facilities. I hope that you may choose to return again very soon. Kind regards Wael Elassal

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 

Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $102 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Reservation Options:
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Hotel Style:
#3 Spa Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Cardiff Holland House Hotel and Spa staff and other travellers.
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Questions? Get answers from Mercure Cardiff Holland House Hotel and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed on floor 7, only noise was the occasional police siren.”
 of 5 bubbles SevandSal, 21 Mar 2017 | Read review
“avaoid ones which back onto lifts.”
 of 5 bubbles maxillo, 13 Mar 2017 | Read review
“Best views are at rear of hotel”
 of 5 bubbles 313ianj, 13 Mar 2017 | Read review
“Upper floors...great views of Cardiff”
  • Smart Bedrooms
 of 5 bubbles paulwebb50, 26 Feb 2017 | Read review
“I think each room had a veiw, we were overlooking the back, so didnt have a very interesting veiw.”
 of 5 bubbles JoR19, 24 Feb 2017 | Read review
5 of 5