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New House Country Hotel

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Traveller (444)
360
Panoramas (16)
Room & Suite (354)
What is Travellers’ Choice?
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About

#3 of 65 hotels in Cardiff
Location
Cleanliness
Service
Value
Travellers' Choice
Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English
1420Reviews12Q+A100Room tips

Reviews
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Traveller rating
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Dawn B wrote a review 2 Mar
Bern, Switzerland38 contributions30 helpful votes
From the moment, we parked our car ( after driving 15 hours ) from Switzerland.. under the Sequoia trees, and being greeted by a Welsh warm welcome, you knew this was going to be a FABULOUS 3 night stay! The decor is Beautiful! The beds are immaculately CLEAN & So comfy!! And a little finishing touch the welsh woven tapestry throws. The bathrooms are SPOTLESS & beautiful! Perfect showers and water pressure! The staff are a CREDIT to the hotel! Nothing was too much trouble, we needed a little laundry & it was whisked away, hanging and pressed a few hours later! Our guests joining us for The most delicious “afternoon tea” they were running late, not a problem … the Chef and staff were fabulous and it was all served fresh, when our guests arrived…. I could go on & on how fabulous this hotel is :-) We will Return! Thank you all at NewHouse Country Hotel
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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petracharles81 wrote a review Feb 2024
1 contribution
We shall definitely be returning. The hotel felt very relaxed and welcoming. The rooms were beautiful, very clean and the beds were perfect! We had dinner which was delicious and the breakfast was very good too.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GrandTour549019 wrote a review Feb 2024
2 contributions
Our third visit to New House and as always excellent service and accommodation . The location is amazing for visiting our family and friends with outstanding views looking out across Cardiff towards the sea. Perfect! Back soon.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paul N wrote a review Feb 2024
Bristol, United Kingdom133 contributions89 helpful votes
It was a really great experience from start to finish. All the previous comments by others were very accurate and helpful. If your driving from m4 use CF83 1LY when you see travellers rest on left carry on a bit further and the entrance is down the hill on the right . The staff were really helpful and the food was fantastic an amazing all round experience. A New house with old fashion values.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephen Banks, General Manager at New House Country Hotel
Responded 1 week ago
Thank you for your kind review! We are glad that you enjoyed your stay. We pride ourselves on delivering top class service, whether that be our staff, our food, or our rooms. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Denise P wrote a review Feb 2024
Southampton3 contributions11 helpful votes
Beautiful Hotel, attentive Staff and loved the log fires. Rooms were very spacious. View over Cardiff from our room and lounge was spectacular day and night. Outside Glass structure would be fabulous for a Wedding.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephen Banks, General Manager at New House Country Hotel
Responded 2 weeks ago
Thank you for your kind review! We are very glad that you enjoyed your stay with us. We pride ourselves on providing high standards, from our rooms to our services. As luck has it, our Pergola is available to hire out for private events, including weddings! Should you find yourself looking for a sheltered area with a stunning view of Cardiff for a wedding, private dinner, Wedding Ceremony, or any other event, please contact our Events team :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PhilMer11 wrote a review Feb 2024
Chester, United Kingdom1 contribution
Stayed here many times and always find it such a relaxing place to stay. Excellent facilities, meals and in particular the staff are always very helpful and friendly. Looking forward to our next visit!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Stephen Banks, General Manager at New House Country Hotel
Responded 2 weeks ago
Thank you so much for your kind review! We are glad that our service is one of the reasons you keep coming back to us, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hmwilliams5050 wrote a review Feb 2024
Windsor, United Kingdom1 contribution
A wonderful treat on a grey February weekend! A fantastic, spacious and well equipped room - a real treat! Staff were friendly and helpful. A much better way to visit Cardiff on a match weekend - will definitely return.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Stephen Banks, General Manager at New House Country Hotel
Responded 3 weeks ago
Thank you for your excellent review, we are delighted you enjoyed your stay. Please do come and visit us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TravelsWithZee wrote a review Jan 2024
Kissimmee, Florida5 contributions
+1
We enjoyed a wonderful night's stay over the holidays. The hotel itself is lovely and the staff very welcoming. Parking was plentiful and free. Arriving after dark, there is a wonderful view of the Cardiff city lights in the distance. We stayed in Room 8, a beautiful two room suite. The bed was very comfortable and the room was spotless. The bathroom was so clean, I felt comfortable enough for a relaxing bath in the marvelous tub, something I seldom do in hotels. We had dinner in the on-site restaurant. The waitstaff was attentive and the food was delicious. The included full-English breakfast was tasty and filling and our server kindly gave us a great list of local sites to visit as we embarked on our two week trip through Wales. One small thing to consider. This hotel is clearly a fantastic place to hold a wedding or holiday celebration, and the night we stayed there was an event in a tented outdoor space. Because of the way sound travels and the location of our room, the music was pretty loud until far into the evening. This is in no way something the hotel could possibly control, but it is something to consider if booking on a weekend when there is the strong possibility of a wedding or holiday party. If noise is a consideration, it would probably be a good idea to enquire in advance about getting a room away from any on-site event. I would not let this keep me from staying here at all. We were sorry to be leaving after only one night, and are looking forward to staying again some day.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephen Banks, General Manager at New House Country Hotel
Responded 17 Jan 2024
Thank you for taking the time to provide your wonderful review and great feedback. We are pleased you enjoyed your stay and would be delighted to welcome you back. Please do visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Noj82 wrote a review Jan 2024
Sheffield, United Kingdom8 contributions2 helpful votes
On arrival I was greeted by a very friendly young lady who checked me in. The room was really clean and comfortable. At both dinner and breakfast the staff were very attentive and the food was great. Great location for travel into Cardiff. Would definitely recommend.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stephen Banks, General Manager at New House Country Hotel
Responded 17 Jan 2024
Thank you for your perfect review. We are delighted you enjoyed your stay with us. Please do visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jayne K wrote a review Jan 2024
Cardiff15 contributions
Another lovely stay at New House Hotel. Couple of minor room issues which were promptly sorted out by reception and house keeping staff. Great food in the restaurant and much more room in lounge now the bar area has been moved. Will definitely visit again!
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Stephen Banks, General Manager at New House Country Hotel
Responded 17 Jan 2024
Thank you for your lovely review - and your continued custom is noted and well appreciated. We hope to welcome you back to our hotel soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$245 - AU$313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western cardiff, cardiff best western
FORMERLY KNOWN AS
BEST WESTERN PLUS New House Country Hotel
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
37
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NEW HOUSE COUNTRY HOTEL (AU$244): 2024 Prices & Reviews (Cardiff, Wales) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about New House Country Hotel
Which popular attractions are close to New House Country Hotel?
Nearby attractions include Adventure Rooms Cardiff (7.9 km), Escape Reality Cardiff (8.0 km), and Active Reality (2.9 km).
What are some of the property amenities at New House Country Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at New House Country Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at New House Country Hotel?
Yes, free parking is available to guests.
What are some restaurants close to New House Country Hotel?
Conveniently located restaurants include The Empire Restaurant, Spice Village, and Volare restaurant.
Are there opportunities to exercise at New House Country Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at New House Country Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does New House Country Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to New House Country Hotel?
Many travellers enjoy visiting Insole Court (6.4 km), Mansion House (7.7 km), and Welsh National War Memorial - Cofeb Ryfel Genedlaethol Cymru (7.3 km).
Does New House Country Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is New House Country Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.