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Novotel Cardiff Centre

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#10 of 76 Hotels in Cardiff
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel Cardiff Centre
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2,030 Reviews from our TripAdvisor Community

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Showing 1,942: English reviews
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Newport, Isle of Wight
Reviewed 2 days ago NEW

Really quite disappointed with this stay. Have stayed at this hotel before and it was much better. DO NOT buy the prepaid dinner. There is no proper restaurant, just a very noisy bar eating environment with an uninspiring menu. Neither of us would have spent £21 on a menu like this, but would just have had one course. Vegetarian food...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 951claret
Edinburgh, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

It is clearly evident that Novotel have put a lot of effort into providing guests with better service than other hotels. I've noticed a big improvement with this in Novotel in other cities ( and ibis in London) and here was no exception and possibly even better. The staff are exceptional, all with a willing eagerness to help and it...

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Helpful?
Thank martinsA4781WH
About Hotel's Favourite Review
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your very kind words & glad you enjoyed all aspects of the hotel. Very much appreciated and my management team in Head Office will be delighted to hear that you see the improvements we are making! Our guests are our main priority! Look forward to welcoming you back. Kind regards, Suzanne Staples Guest Services

Peterborough, United Kingdom
Reviewed 3 days ago NEW

I went with my husband and my little kid (6months)for a city break. We really enjoyed the stay there, the room was bit small for a doble and a travel cot, the bathroom looks a bit old fashion. We really enjoyed the continental breakfast, lot of variety and fruits and we use the swimming pool and gym. I think that...

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Thank deborahi49
Swansea, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed for one night over Easter and all enjoyed our stay. Hotel is in quite a good location short walk to city centre and ideal for a nights stay if going to the motorpoint for a concert. Hotel has a good feel modern reception and bar in an old building. Check in no prob staff friendly, but as been said...

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Helpful?
Thank paulkay62
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your very kind words. Very much appreciated and my team will be delighted to hear that you enjoyed yourselves. Thank you for informing me of the stains on the carpet, I have advised housekeeping. We look forward to welcoming you back. Kind regards, Guest Services.

Llandysul, United Kingdom
Reviewed 3 days ago NEW

This is a really good hotel with parking within easy walking distance to the city centre. Staff were helpful and friendly. Amenities great with a really nice spa pool area and a great bar and restaurant. Breakfast was plentiful with a choice to keep all happy. Nice room and all lovely and clean.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 56delythj
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Happy to hear that you enjoyed all aspects of your stay at the NOVOTEL Cardiff, I look forward to your next visit. Kind regards, Suzanne Staples, Guest Services.

Reviewed 3 days ago NEWvia mobile

So we arrived and were greated brilliantly by the reception staff. However we got to our rooms and the keys didnt work. Not a massive problem but still annoying. We decided to pop into town for some food then come back and use the pool. When we got to the pool we only had 40mins until the children had to...

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1Thank Helensasha
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

I am sorry on this occasion that you were clearly very disappointed with your stay. I treat all feedback with the utmost seriousness & I am currently investigating the matters you mention. Please be assured that we certainly to not accept the behaviour of which you & your children experienced while using the leisure facilities & the leisure staff if...

Nottinghamshire, United Kingdom
Reviewed 4 days ago NEWvia mobile

Hotel was pleasant clean friendly. Bedroom was a good size with good size bathroom. No complaints to have concerning service or the room. We didn't have breakfast at the hotel as we are not early breakfast people but used a lovely cafe near the castle. We had food one evening in the hotel it was delicious and well presented. Hotel...

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Helpful?
Thank antipaupau
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay at the NOVOTEL Cardiff and look forward to welcoming you back again soon. Kind regards, Guest Services.

London, United Kingdom
Reviewed 4 days ago NEW

On our arrival around 2.30pm we went to check in and were greeted by a very formatted member of staff! She gave us the infos as fast as she could. She charged us straight away for the car park £12/day and breakfast on top. We were left a bit flustered by the service as this is a 4 star hotel....

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Thank Mrspdb
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...

Reading, United Kingdom
Reviewed 6 days ago NEW

My wife and I stayed at this hotel over part of the Easter weekend (2-nights). Overall we were quite disappointed with this hotel given the price of the accommodation. Here are our pros and cons: The good: - Breakfast had a good selection of items - Good overall cleanliness of hotel - Size of rooms are on par with other...

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Helpful?
Thank drizz2017
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

London, United Kingdom
Reviewed 1 week ago via mobile

First of many stay here hopefully. Hotel was very welcoming. Lots to do for the children. Rooms were spacious and cozy, Clean and tidy just the way I like it. Nespresso coffee machines in the rooms did wonders too.

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Helpful?
Thank Shahied_Yousaf
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review

Thank you for taking the time to write a review. Glad the children were kept busy & the Nespresso machine went down a treat! I am delighted that you enjoyed your stay and look forward to seeing you again in the near future. Kind regards Suzanne Staples Guest Services

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 

Additional Information about Novotel Cardiff Centre

Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $113 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales
Hotel Style:
#3 Green Hotel in Cardiff
#6 Luxury Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cardiff Centre staff and other travellers.
18 questions
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Swansea, United Kingdom
5 months ago
bangor, n wales
5 months ago
Birmingham, UK
8 months ago
Dorset, United Kingdom

See all questions (18)

Questions? Get answers from Novotel Cardiff Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“couples rooms are big”
deborahi49, 20 Apr 2017 | Read review
“good breakfast”
drizz2017, 17 Apr 2017 | Read review
“Room 437 spacious and well equipped”
tarran0, 29 Mar 2017 | Read review
“Great buzz”
F4267WVpaulb, 21 Mar 2017 | Read review
“Ask for carpark side for slightly better views.”
explorer782017, 16 Mar 2017 | Read review
5 of 5