Manor Parc Country Hotel



About
Manor Parc Country Hotel is an excellent choice for travellers visiting Cardiff, offering a quaint environment alongside many helpful amenities designed to enhance your stay.
Manor Park Hotel Cardiff offers guests an array of room amenities including a flat screen TV, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, room service, and outdoor furniture, to make your visit even more pleasant. The property also features free breakfast. Guests arriving by vehicle have access to free parking.
For those interested in checking out popular landmarks while visiting Cardiff, Manor Parc Country Hotel is located a short distance from Saltmarshe Art Publishers (1.7 mi) and Maes-y-Coed Community Centre (1.8 mi).
While you’re here, be sure to check out Golden BBQ, one of the barbeque restaurants that can be found in Cardiff, which is a short distance from Manor Parc Country Hotel.
There is no shortage of things to do in the area: explore popular art museums such as Butetown History & Arts Centre.
Enjoy your stay in Cardiff!
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Some of the family opted to stay before and after the funeral at the hotel. The hotel rooms were clean, inviting and well maintained. The breakfast and evening meals were flavourful, substantial and thoroughly enjoyed,
You may read some negative reviews with regard to the 3 hour limit of the reception. When you make your booking, Vicki/Mario are very clear about the terms and conditions. Every question I had was answered quickly and every detail about the layout,food,room etc was articulated so it was easily understood. It’s a family run business, so negative reviews can have a detrimental impact. All I can say is that the way my mother was treated as she was shown around was nothing more than exceptional. They understood it was a difficult time for her and let her know that they would look after the family on the day with compassion and understanding.
The celebration itself was perfect from the moment we arrived, the inviting room, the food and the professionalism of the staff. I would highly recommend the Manor Parc Hotel, we went to two other venues and they felt cold and corporate the way they engaged with us. The Manor Parc gave us that sense of family and they truly understood our needs. Definitely would give more than 5 stars if it were an option.
Prior to the event, we received confirmation that we would have a three-hour booking and were assured that we could arrive earlier if the ceremony finished ahead of schedule. However, upon arrival (approx 10/15 mins early), instead of receiving a warm welcome, we were met with a rather cold and unprofessional greeting from the manager: “You’re too early, we still have things to sort out.” Given the sensitive nature of the occasion, a simple "hello" or a more compassionate reception would have been much more appropriate.
Despite this rocky start, our guests eventually settled into the room, and I must say that the food service was satisfactory. Although it was a typical English tea-style service, the quality was good, and guests seemed content. Many of our attendees were happy to reconnect and catch up in small groups, especially since several had traveled considerable distances—some from other parts of the country, and others from abroad—to be present at this occasion.
Unfortunately, the service and hospitality took another downturn as we neared the end of our three-hour booking. We were informed that there would be no further service, including drinks from the bar or even a simple cup of tea. Moreover, we were told that only resident guests would be allowed to continue socialising in a separate room, while all non-resident guests would have to leave. This was disappointing, as we had several family members staying at the hotel, and it left only about six guests needing to find somewhere else to go.
When we approached the staff, including both managers, to inquire about the possibility of extending our time, they were abrupt and repeatedly reminded us that our booking was only for three hours and no extension had been arranged. When we asked if there were any extension options, they bluntly informed us that they offered no such thing—three hours was the maximum allowed. Given that many of our guests had traveled hundreds of miles to be with us on this solemn occasion, we were shocked that there was no flexibility or understanding shown by the hotel staff. Instead, we were forced to consider organising taxis to take us to another venue a mile away, which further soured the day for us and something we eventually decided against.
At this point, we were ready to leave, feeling entirely unwelcome and as though the hotel staff were simply waiting for us to vacate the premises. The lack of warmth, care, and hospitality was striking, especially considering the nature of our gathering. What should have been an opportunity for family and friends to come together in a supportive environment was instead marred by the hotel's rigid attitude and dismissive service.
We will never return to this venue, and I strongly encourage others to consider alternative options when planning similar occasions. It was clear to us that customer service is not a priority for this hotel, and they offer little more than the bare minimum in terms of hospitality and care for their guests.
Stayed here on the 19th September for our 30th wedding anniversary. We got married here 30 years previously so I was hoping for it to be a bit special for the wife.
Unfortunately it also turned out to be the Queens funeral and maybe that's why the service was so poor, but I'll let them make that excuse for themselves and I booked it about 6 weeks in advance so who was to know!
I'll start with the good points, the room itself was lovely, very big, the evening meal was of a good standard and the waiter was very attentive.
Bad points, on arrival at the "superior double room" we found out that it was stocked out inferiorly, 1 sachet of Nescafe instant coffee , 1 tea bag, 1 sachet of milk, 1 15ml shower gel bottle, 1 hand towel between the two us...oh , no water in the room either. Yes, when we did ask for it they popped up and brought us what we wanted...... but when you pay £160 for a room for the night you expect the housekeeping to be spot on!.
What you don't expect is for the water that they sent to the room to be added to be the final invoice, that's just bad practice and makes people think they're being ripped off.
I did ask the woman on reception in the morning to reimburse my card for the cost of the water, but when checking my bank account later that day it was clear that she hadn't .... again, I just hate being ripped off.
We've travelled extensively all over the world and stayed in some really bad and some lovely hotels that deliver good service, this experience was nothing like good service, what made it even worse though was that when I did email my concerns the email reply I had was just completely lacklustre and felt like a " I don't really give a damn what you think" kind of reply.
With it being our 30th anniversary I wanted it to be memorable for the right reasons, I almost didn't write this and if it wasn't for the attitude of the reply I wouldn't have.
I'm pretty sure I won't be booking here again and discouraging friends and family to ever booking here.
After only three hours, the staff began kicking out half of our family, despite the fact that some had traveled from abroad to be with us during this difficult time. They even refused to serve drinks until all non-guests had left, which made it an even more distressing experience.
For a place that should understand how to handle sensitive events like wakes, the treatment we received was cold, unprofessional, and heartless. I would not recommend this hotel to anyone looking for respectful service in their time of need.
"The bus stop is right outside if you don't have a car. It's extremely disabled friendly. "Read full review
"Do not go if you have any dietary requirements as you will be shouted at and ridiculed "Read full review
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