We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Copthorne Hotel Cardiff-Caerdydd

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Copthorne Hotel Cardiff-Caerdydd
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

943 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 927: English reviews
Cardiff, United Kingdom
Reviewed 2 days ago NEW

Just back from a fabulous afternoon tea with friends at the Copthorne Hotel, Cardiff. The selection of sandwiches and cakes were great, with as much tea and coffee as you could drink. All the staff were very attentive, courteous and friendly and nothing seemed too much trouble. Really good value and a great afternoon was had by us all. Thanks...

 Report
Helpful?
Thank Joan186460
London, United Kingdom
Reviewed 3 days ago NEW

This hotel is warm, with a lovely fire near reception. Staff are friendly from the moment you arrive. However the hotel doesn't seem to know if it is modern or traditional and is caught is a slight trap as a result. The rooms are way too dark - lighting didn't make a dent - wall paper didn't help, nor the...

 Report
Helpful?
Thank Samanthkc
Cardiff, United Kingdom
Reviewed 1 week ago

We had three rooms between our family. The honeymoon suite, a double room and a twin room. The rooms are very nice, they were spacious and the beds were very comfortable. Lighting is a bit poor but pretty standard for most hotels. Downstairs in the foyer it was cold so not comfortable to sit and drink. The bar staff were...

 Report
Helpful?
2Thank BevBee1
Telford, United Kingdom
Reviewed 1 week ago

The hotel is very easy accessible from the main road, only 15 min drive from the centre. got free update to club room with nice view. Room is big and bed is comfortable, although décor is a bit dated and can do with upgrade. room/bathroom clean, although we didn't have top up on toiletries on the second night.

 Report
Helpful?
1Thank HoneyBuney
Cardiff, United Kingdom
Reviewed 1 week ago

I stayed at the hotel Friday 25th November with 3 other friends, we had 2 rooms located on the ground floor. Check in was easy with helpful front of house staff. The taxi into town was 40 minutes late, but the Reception staff called twice on request to see where it was. Saturday morning we all sat in one of...

 Report
Helpful?
Thank tamaradean
Reviewed 1 week ago via mobile

We turned up without booking and had a warm welcome and delicious Sunday roast. Excellent value at £12.95 for two courses, and what a great two courses they were! Coupled with friendly service, I cannot recomment highly enough. We will definitely return.

 Report
Helpful?
Thank Smoddy
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Smoddy, Thank you for your review. I'm pleased you enjoyed the Sunday Lunch - it's something we've only been doing for a short while but the feedback has been overwhelmingly positive. We look forward to welcoming you back soon. Sincerely, Ben Underwood. General Manager.

Reviewed 2 weeks ago via mobile

We had a very comfortable stay at the copthorne, our greeting on arrival by Nathan was friendly, quick and efficient. The reception area is homely, an amazing Christmas tree and real fire roaring. Our room on the 5th floor, a connoisseur room overlooked the lake. It was warm with a decent shower, and spaciou. We had soup with fish and...

 Report
Helpful?
Thank Linda H
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Linda H, Thank you for taking the time to complete such a positive review, my team and I read these on a daily basis and we're all delighted to see you enjoyed your recent stay. I particularly pleased to read that you mentioned Eithan (Nathan). Eithan is a great asset to the hotel and you're quite right, he's very...

tredegar
Reviewed 2 weeks ago

Stayed for one night and first impressions were good with an impressive foyer and bar area. Our room was ok with a comfy bed and a nice view out over the lake but, was a little dated with dark furniture and cupboard doors not closing properly. Nothing too much but needs a good makeover. We both had the afternoon special...

 Report
Helpful?
Thank picture1Tredegar
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Guest, Thank you for taking the time to complete a review of your experience. I'm disappointed and sorry to read that you weren't totally satisfied with your stay with and would like to assure you that I've already discussed this feedback in detail with the relevant managers and team members. Your recent experience isn't indicative of the standards we...

Newport, United Kingdom
Reviewed 3 weeks ago

This was the 4th time for me and my partner to stay at this hotel. Some may say that it is tired and needs freshening but we both like it as it is. Checked in early (1.00pm) and room was ready for us. Couldn't get tv to work so called reception and engineer arrived to fix it about 90 seconds...

 Report
Helpful?
Thank BigTed57
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear BigTed57, Thank you for taking the time to post such positive feedback. My team and I read these reviews on a daily basis and we are always delighted to see that our guests have had a good stay. We look forward to welcoming you back to celebrate New Years Eve. Best wishes, Ben Underwood. General Manager.

Reviewed 3 weeks ago via mobile

Beautiful view of lake and vibrant city Spacious rooms and sky tv Continental breakfast and wide range of selection Cleanliness. Staff. Service just perfect Will definitely go there again if I go again to Cardiff. Parking facilities available too. Ideal

 Report
Helpful?
Thank Anju B
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Anju B, Thank you for taking the time to feedback. I'm pleased to see that you enjoyed your stay and will be sure to share your review with the team. We look forward to welcoming you back soon. Sincerely, Ben Underwood. General Manager.

237 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (204)
Viewed
Hotel & Grounds (26)
Viewed
Bathroom (13)
Viewed
Dining (8)
Viewed
View from Room (13)
Viewed
Room/Suite (48)
Viewed
Pool/Beach Area (4)
Viewed
Other (92)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (9)
Viewed
Dining (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Cardiff
7.4 km away
Novotel Cardiff Centre
7.1 km away
Village Hotel Cardiff
Village Hotel Cardiff
#21 of 75 in Cardiff
1,660 reviews
12.9 km away
Ibis Cardiff Gate
Ibis Cardiff Gate
#26 of 75 in Cardiff
528 reviews
Show Prices
Show Prices
Show Prices
1.8 km away
Premier Inn Cardiff West Hotel
10.0 km away
Park Inn by Radisson Cardiff North
7.9 km away
Future Inn Cardiff Bay
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Lakeside hotel situated 4 miles from city center or train station. ... more   less 

Additional Information about Copthorne Hotel Cardiff-Caerdydd

Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $86 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, HotelTravel.com, Priceline, Travelocity and Booking.com so you can book your Copthorne Hotel Cardiff-Caerdydd reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Copthorne Hotel Cardiff-Caerdydd Wales
Hotel Style:
#11 Luxury Hotel in Cardiff
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Cardiff-Caerdydd staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Copthorne Hotel Cardiff-Caerdydd staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“club rooms had a lake veiw.”
 of 5 bubbles HoneyBuney, 29 Nov 2016 | Read review
“Rude staff.”
 of 5 bubbles tamaradean, 28 Nov 2016 | Read review
“Stayed on top floor overlooking pond. Apparently it's quieter. Buy breakfast vouchers on checking in.”
 of 5 bubbles BigTed57, 17 Nov 2016 | Read review
“Over look the rear lake if possible”
 of 5 bubbles R0b_Liz, 6 Nov 2016 | Read review
“Ask for a room at back of hotel with a view of lake and quieter.”
 of 5 bubbles judeteachwrite, 2 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay