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Copthorne Hotel Cardiff-Caerdydd

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Traveller (282)
Room & Suite (192)
Dining (55)
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Overview
  • Excellent22%
  • Very good40%
  • Average25%
  • Poor9%
  • Terrible4%
Travellers talk about
“retail park”(52 reviews)
“lake view”(18 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (1,202)
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All reviewsretail parklake viewculverhouse crosscity centrebit datedleisure facilitiessteam roomclub roomironing boardbusy roadone night staybuffet stylefree parkingnight's sleepcomfy bedsaturday nightafternoon tea
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1 - 5 of 1,181 reviews
Reviewed 2 weeks ago

I am writing the review as I have not heard back in over a week from the feedback I gave the hotel manager, Ben Underwood. The staff are, without exception, hard working, helpful and friendly. The hotel itself is tired. Public toilets grubby. Hotel room...More

1  Thank Hastings2704
Response from Ben U, General Manager at Copthorne Hotel Cardiff-CaerdyddResponded 1 week ago

Dear Guest, Firstly, please accept my sincere apologies if you've left feedback for me. Unfortunately I haven't received your feedback but will reach out to you via the Trip Advisor I.M. portal in an attempt to liaise directly with you. It seems that you've had...More

Reviewed 2 weeks ago via mobile

Came here for one night whilst on business. Got upgraded to a large family room that had good space. I slept well and it was fine, but I found it really dated and a strange layout to the hotel which meant lugging stuff around looking...More

Thank Middlebrough
Response from Ben U, General Manager at Copthorne Hotel Cardiff-CaerdyddResponded 1 week ago

Thank you for your review and feedback. In relation to your comment regarding the décor being dated, I'm pleased to tell you that we're hoping to continue our refurbishment programme later this year which will make the hotel feel more "fresh". The housekeeping team work...More

Reviewed 2 weeks ago

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Review collected in partnership with MillenniumHotels.com
Response from Ben U, General Manager at Copthorne Hotel Cardiff-CaerdyddResponded 2 weeks ago

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Reviewed 2 weeks ago

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Review collected in partnership with MillenniumHotels.com
Response from Ben U, General Manager at Copthorne Hotel Cardiff-CaerdyddResponded 2 weeks ago

More

Reviewed 2 weeks ago via mobile

I have been put in this hotel for business many times and find friendliness of reception staff to be good and pool, gym and sauna facilities are luxurious. The decor is extremely dated which gives an air of uncleanliness throughout the hotel. The walls of...More

2  Thank Amyb1234567
Response from Ben U, General Manager at Copthorne Hotel Cardiff-CaerdyddResponded 2 weeks ago

Dear Guest, I must apologise for your inconvenience and assure you that the superfood salad is indeed Gluten free as are our Gluten free chips. The only caveat with the chips is that they are cooked in a fryer which other products have been cooked...More

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About
Amenities
Top amenities
Room Service
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 74 - USD 229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Cardiff
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 74 - USD 229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Cardiff
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (282)
Room & Suite (192)
Dining (55)
Pool & Beach (18)
Amenities (45)
Questions & Answers
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JJ2103
19 May 2018|
AnswerShow all 2 answers
Response from toe19 | Reviewed this property |
Around 5-6miles £12ish taxis (saloon taxi) (black cabs) are situated outside the station if you need one.
0
Votes
Shirley B
19 March 2018|
AnswerShow all 2 answers
Response from PJL8 | Reviewed this property |
Sorry for time taken to answer been away. Yes there is a good bus service into the city center from Marks & Spencers/Tesco 3minute walk from hotel
0
Votes
Georgie B
3 November 2017|
AnswerShow all 3 answers
Response from cavellmck | Reviewed this property |
Sorry I don’t remember the opening time, you can contact the hotel directly for this information.
0
Votes
Room Tips
"Pay extra for a club room and on higher floor for privacy"
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"Rooms 214 - 219 are the quietest."
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"Best rooms overlook the Lake"
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"Nice views over the water"
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