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Copthorne Hotel Cardiff-Caerdydd

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Copthorne Hotel Cardiff-Caerdydd
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976 Reviews from our TripAdvisor Community

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Showing 959: English reviews
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Greater Manchester, United Kingdom
Reviewed 5 days ago NEWvia mobile

Hotel has a feel of old Manor House, quant but in need of a little updating. rooms are clean but also a little tired. The bed was really big, quite high and comfortable. The room wasn't lite very well, but you could say it created an relaxing atmosphere. Stayed for two nights and we didn't have a great sleep as...

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Helpful?
Thank Cath W
St Austell, United Kingdom
Reviewed 1 week ago

We have stayed here many times and staff have always been very friendly and helpful,there is also plenty to do in the hotel from a gym to swimming and you can have lots of beauty treatments done in the salon,it is also good that pets are allowed in some places this means that the rooms are not kept so clean...

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Helpful?
Thank Cenetannhall
Reading, UK
Reviewed 1 week ago

I booked the hotel without doing my usual research on TripAdvisor, so was a bit horrified to read some of the reviews (though some were entertaining). So, yes, the hotel could do with a refresh in some places where it has got a bit tatty, but it's really not that bad. And a site better than some places I've stayed....

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Thank spencertillett
Liverpool
Reviewed 1 week ago

Stayed at this hotel while attending a family wedding. The rooms were very clean, although a little dated in their decor. The bed was very comfortable, bathroom a good size and a nice large TV. Breakfast was fairly good

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Helpful?
Thank englishjuls
Andover, United Kingdom
Reviewed 1 week ago

Customer service and creature comforts run on well oiled wheels at this hotel. Staff are particularly friendly and Ashleigh was very helpful. Rooms are warm and comfortable and food and wines are well chosen and served in generous portions. Ideal for those visiting Cardiff and who prefer not to stay in the City Centre. 12 mins by car to Centre!...

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1Thank BARRYONEUK
Northampton, United Kingdom
Reviewed 1 week ago

Hard to fault the service but the rooms are looking turned and basics that I would have expected are missing Small tv in the room, no robes, bath is tiny Not somewhere I would return to .... One redeeming feature was the size and comfort of the bed

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1Thank Ianshall
Basingstoke, United Kingdom
Reviewed 2 weeks ago

Hotel set in retail unit which includes TK Maxx , Mothercare, McDonald's , Burger King and Pizza Hut all within walking distance of less than 5 mins . Also a huge Tesco Extra across the road . Traditional style decor and welcoming fireplace seating . We ate in the restaurant , very good service there as well as in the...

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1Thank hampshirefamily2015
bromsgrove
Reviewed 2 weeks ago via mobile

Well arrived receptionist amber was lovely very efficient. Room clean though n the cold side bed lovely and comfortable. Went to bar for drinks very pleasant then we went to the fine dining restaurant!!!!!'n well we should of ate in the bar where it was far warmer, 3 times I asked the staff to put the heating on but was...

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Thank BromsgroveDolphin
Sandbach, United Kingdom
Reviewed 3 weeks ago

Let's start on the high points shall we...the staff were really nice, from reception to the evening bar staff and of course the guys down at breakfast in the morning to help get your day going. The breakfast in the morning was worth the £8, so buy it the day before as if you just turn up its a few...

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Helpful?
Thank APimlott23
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear APimlott23, Thank you for taking the time to complete a review. I'm pleased that you found the staff throughout the hotel to be pleasant and accommodating. The team read our reviews on a daily basis and we're always delighted to see that our guests have appreciated our efforts to make their stay enjoyable. I'm also pleased that you enjoyed...

Reviewed 3 weeks ago

The staff are lovely - courteous, friendly, helpful and polite. Rooms are clean, and the beds are comfortable. The bar area is basic and blandly unpleasant - somewhere sports fans and salesmen might enjoy hanging out, but totally lacking in ambience. Rooms are quiet if nobody is staying near, but the doors and walls may as well be made of...

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Helpful?
1Thank llakent

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Lakeside hotel situated 4 miles from city center or train station. ... more   less 

Additional Information about Copthorne Hotel Cardiff-Caerdydd

Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $81 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Copthorne Hotel Cardiff-Caerdydd Wales
Hotel Style:
#11 Luxury Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Cardiff-Caerdydd staff and other travellers.
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Questions? Get answers from Copthorne Hotel Cardiff-Caerdydd staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the lake”
 of 5 bubbles Cenetannhall, 20 Feb 2017 | Read review
“Ask for rooms overlooking lake!”
 of 5 bubbles BARRYONEUK, 17 Feb 2017 | Read review
“a room by the lake was quiet”
 of 5 bubbles Tigger1013, 9 Jan 2017 | Read review
“club rooms had a lake veiw.”
 of 5 bubbles HoneyBuney, 29 Nov 2016 | Read review
“Rude staff.”
 of 5 bubbles tamaradean, 28 Nov 2016 | Read review
5 of 5