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Hilton Cardiff

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Traveller (1326)
Room & Suite (498)
Videos (1)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#23 of 66 hotels in Cardiff
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Hilton Cardiff is an excellent choice for travelers visiting Cardiff, offering a luxury environment alongside many helpful amenities designed to enhance your stay. The Hilton Cardiff Hotel offers guests an array of room amenities including a flat screen TV, air conditioning, and a refrigerator, and free internet access. The hotel offers a 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. The property also features a pool, health club and a lounge. Guests arriving by vehicle have access to parking. Nearby landmarks such as Motorpoint Arena Cardiff and Swalec Stadium make Cardiff Hilton a great place to stay when visiting Cardiff. Many of the popular attractions within walking distance from the hotel. Families can follow the dedicated trail at Cardiff Castle and meet some of the characters that have made the 2,000-year-old castle their home or head to the National Museum to witness historical beings. Then, catch an exciting pantomime show at The New Theatre before retiring to the comfort of our large family rooms. Host your wedding, birthday, baby shower or other social event with us and our moment makers will make sure it’s one to remember. Whatever your purpose for visiting is… we look forward to welcoming you!
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Iron
Laptop safe
Refrigerator
Flatscreen TV
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Family
Languages Spoken
English, French, Spanish, Italian
4,564Reviews56Q+A100Room tips

Reviews
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Ryan wrote a review Feb 2024
Newport, United Kingdom288 contributions104 helpful votes
Stayed here for the second time after a recent theatre trip. Great location, within easy walking distance of shops, bars and restaurants. The foyer area is warm and welcoming and we were checked in quickly and efficiently. One of the main lifts was out of order which caused a bit of a bottleneck and a number of the ceiling panels in the fourth floor corridor had sections missing, exposing pipes. The room itself however was really good - two comfortable beds, a large TV, fridge, safe and a good choice of hot drinks and biscuits. The pillows were a little soft for my liking but I guess that's down to personal taste. Special mention must go to the staff member who checked us out - unfortunately I didn't get her name but she was certainly one of the most cheerful and friendly
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adam Smith, General Manager at Hilton Cardiff
Responded 3 weeks ago
Dear ryanpuk1977 Thank you for your great review and it was a pleasure to have you with us. We are indeed perfect location for Cardiff's shops and restaurant and theatre which is right on our doorstep. I am sorry to read of the issue you experienced with the working order of one of our main lobby lifts during your stay and please accept my sincere apologies for the disappointment caused to you. This matter was out of the hotel's control and for the safety of our guests had to be put out off until parts to repair it are received. I am delighted to confirm that this is back in working order and I do hope you used the alternative lift that is sign posted. I will certainly pass on your comments regarding Ceri to her, she will be delighted. We look forward to welcoming you back with us again soon. Kind Regards Adam Smith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alexander D wrote a review Feb 2024
1 contribution
Had a lovely short stay with the family. The room was immaculate and the staff were very friendly. The pool and jacuzzi were well looked after. Breakfast was delicious with plenty of options. Will definitely return when in Cardiff next....
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adam Smith, General Manager at Hilton Cardiff
Responded 3 weeks ago
Thank you so much H3246MBalexanderd for your wonderful 5* review. It was a pleasure to have you with us and we look forward to seeing you again soon. Kind Regards Adam Smith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David W wrote a review Feb 2024
1 contribution
My favourite hotel the staff are great and location is ideal for us .Nice spa as well.we have been going there for a number of years and are always made very welcome by jean-brice dornier and his team .it has recently been updated and they have done a lovely job of it
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adam Smith, General Manager at Hilton Cardiff
Responded 3 weeks ago
Thank you davidwG4838MT for your perfect review and Jean-Brice was thrilled. We look forward to seeing you again soon! Kind Regards Adam Smith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jo B wrote a review Feb 2024
5 contributions1 helpful vote
Lovely hotel, we got there early at 1pm and managed to park in the hotel underground car park, knew check in wasn’t till 4pm, room wasn’t ready until 4pm either which was a shame but understood. Room was lovely, spacious and clean, shower was amazing, can’t fault the room at all, one of the best we have stayed in. The beds were very cosy, we stayed on the 5th floor (room 526) and it was lovely and quiet, didn’t hear a thing all night! When we got back to the hotel after seeing a show they had barriers across the hotel steps and 3 security officers on the doors checking we were guests, which seemed strange for a hotel but made us feel very safe. We had breakfast the next morning and it was lovely, high quality food and plenty to choose from. We then used the spa, which
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adam Smith, General Manager at Hilton Cardiff
Responded 3 weeks ago
Thank you B11720Tjob for your truly wonderful review. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tania B wrote a review Feb 2024
1 contribution
We were really happy with our stay at the Hilton and would come back if we’re in the area. We were upgraded to the junior suite which was a really nice touch and gave us access to the executive lounge. This was great so we could have some nibbly bits and drinks before having dinner and going out. Also as vegans, we were super happy with the breakfast offered - it can be difficult having hotel breakfasts but you offered the normal hot breakfast bits with vegan sausages on request but the real win was the vegan pastry and vegan yogurt which I haven’t had offered as a hotel breakfast before, so I was very happy :D and very full! A few little niggly things, it was a shame that we were not provided robes for the spa access, I asked reception but was told they don’t give them out any
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adam Smith, General Manager at Hilton Cardiff
Responded 3 weeks ago
Thank you H2555IVtaniab for your 5* review which is a pleasure to receive. We are thrilled to receive your great comments and thank you for taking the time to offer such wonderful feedback. Bathrobes are available to all guests subject to availability and please let me know when you are returning and I will arrange these in your room along with slippers for you. I will pass on your feedback to the team regarding our vegan options and thank you letting us know. We look forward to welcoming you back to our Hotel again soon. Kind Regards Adam Smith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The Bock wrote a review Feb 2024
3 contributions6 helpful votes
We (husband and wife) stayed here for one night. We thought it would be a nice treat since we usually don't bother with anything more expensive than Travelodge when travelling. Check in not until 4pm, which is a bit off-putting when you get there midday but we passed the time in a few pubs. The room was spacious and clean but not anymore sophisticated than a Premier Inn. The TV remote was missing so we reported this to reception and it was replaced. The duvet was very thin and felt cheap. We thought we book dinner as we expected exceptional food but were very disappointed. The waitress had to check a number of times which drinks and meals are available as they were changing the menu apparently. The choice of mains is relatively small and any sides e.g. chips, potatoes, sauces,
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adam Smith, General Manager at Hilton Cardiff
Responded 3 weeks ago
Dear Susann B, Thank you for taking the time to share your experience about your recent stay at our Hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy on this occasion and please accept my sincere apologies for the disappointment caused to you. Our Management team is reviewing your comments to ensure they are used to improve our guest's experience, thank you for bringing them to our attention. I trust that we will have the opportunity of welcoming you both back to hotel in the near future. Kind Regards Adam Smith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Waggy71 wrote a review Feb 2024
37 contributions12 helpful votes
Fantastic location. Warm welcome from the reception staff. Made us all very welcome including our dog. Great family room. However, the beds were uncomfortable and the pillows were awful. After a poor sleep we all enjoyed a hot delicious and plentiful breakfast.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adam Smith, General Manager at Hilton Cardiff
Responded 3 weeks ago
Thank you Waggy71 for your great review. All of your comments are great to read and sorry you were disappointed with the comfort of our bed and pillows. Please let us know when you are returning so we can ensure extra toppers are place on your bed and you are happy with the pillows provided. We look forward to seeing you again soon. Kind regards Adam Smith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JohnnyMcComb wrote a review Feb 2024
Belfast, United Kingdom693 contributions216 helpful votes
We stayed here for 2 nights which was a Christmas gift for my partner. We did arrive early in the morning but were greeted with a “check in isn’t to 3pm” instead of a pleasant greeting and apologise and offer to store our luggage. Anyway the room was pleasant enough. The room was facing the main road but was very quiet. The bed was comfy. We used the spa/pool which was okay. Would be good to have an adults only area instead of screaming kids. The rooms are modern and updated however the corridors are old. The hotel is a bit of a maze in parts. Joel in the bar is absolutely fantastic. He opened my eyes to Welsh products and made the best negroni! Thank you for your hospitality. Check out was actually very pleasant - you could tell they had worked in hospitality for a while!
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adam Smith, General Manager at Hilton Cardiff
Responded 3 weeks ago
Thank you JohnnyMcComb for your review and your comments regarding Joel in our Bar was terrific, he will be thrilled. All of your comments regarding your arrival and our corridors have been take onboard and thank you for your feedback. We do hope to welcome you back to our Hotel again in the future. Kind Regards Adam Smith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dennis Jones J wrote a review Feb 2024
1 contribution
The Hilton is our favourite hotel in Cardiff and we love to stay there several times a year, because of its special location in the City Centre, close to the Castle and all amenities. Our most recent visit was no different to our previous visits, the staff were so friendly, helpful and professional and nothing was too much trouble for them. We were very impressed by the recent high quality refurbishment of the bar, lounge, restaurant, reception area and executive lounge has enhanced the facilities at the hotel and provided a high degree of comfort for guests to relax in. There was a wide variety of options to choose from at breakfast and the food was tasty and of good quality. Thank you Hilton and staff for another lovely stay.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adam Smith, General Manager at Hilton Cardiff
Responded 4 weeks ago
Thank you Dennisjonesj for your wonderful review and a pleasure to have you back with us. All of your comments are superb and as look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lesley L wrote a review Feb 2024
1 contribution
I don’t generally leave reviews, however I feel it’s absolutely necessary after staying on 10th Feb for my daughter’s birthday. From the moment we arrived to the moment we left, the staff (particularly the reception and breakfast staff) were all absolutely fantastic. Not only was the customer service exceptional but the staff went out of their way to make my daughter feel special and have a wonderful day. Thank you! We thoroughly enjoyed our time and we definitely return.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Adam Smith, General Manager at Hilton Cardiff
Responded 4 weeks ago
Thank you lesleyIP2228EF for your wonderful 5* review and it was our pleasure to make your daughter's birthday so special. We look forward to seeing you again soon. Kind Regards Adam Smith General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Cardiff area.
PRICE RANGE
AU$180 - AU$305 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton cardiff hotel cardiff, hilton international cardiff, cardiff hilton international, cardiff hilton hotel
LOCATION
United KingdomWalesSouth WalesCardiffCity Centre
NUMBER OF ROOMS
197
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON CARDIFF (AU$180): 2024 Prices & Reviews (Wales) - Photos of Hotel - Tripadvisor