We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Premier Inn Cardiff City Centre (Queen Street) hotel

avatar-imageavatar-imageavatar-image
Traveller (467)
Room & Suite (211)
Videos (1)

View prices for your travel dates

Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#23 of 65 hotels in Cardiff
Location
Cleanliness
Service
Value
At the Premier Inn Hotel Cardiff City Centre you're perfectly placed to sample all the delights the capital has to offer. And, with sweeping views from our top floors, the city is - quite literally - at your feet. From our Cardiff hotel, you're just a short hop from all the hot spots including St David's Shopping Centre, Cardiff Castle, the Welsh Assembly and the Millennium Stadium. Then when you're ready for a rest, our tasty restaurant, spacious rooms and extra-comfy beds are just the ticket.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free internet
Bar / lounge
Highchairs available
Taxi service
24-hour security
Baggage storage
24-hour check-in
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Vending machine
24-hour front desk
Show more
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Wardrobe / wardrobe
Flatscreen TV
Walk-in shower
Bath / shower
Clothes rack
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
English

Location

Helmont House 10 Churchill Way 10 Churchill Way, Cardiff CF10 2HE Wales
Premier Inn Cardiff City Centre (Queen Street) hotel
4671Reviews106Q+A100Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 2,656
  • 1,312
  • 378
  • 180
  • 146
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
sniffey17 wrote a review Today
Builth Wells, United Kingdom63 contributions16 helpful votes
Hotel looks dated from outside but when we went in it was fairly modern with self-service check-in and an updated bar and restaurant area. Went to our room it was fairly spacious and comfortable all set up for a family of 4. On the way up one of the lifts wasn't working didn't affect us till next day when going for breakfast and going down to check out as there was a wait getting the lift. On the Saturday when we came back from the Rugby match we enquired about food only to be informed that kitchen was closed. Had a drink and ordered a takeaway and ate that in the room. Next morning went for breakfast, waited for lift, went to restaurant and got a table. The restaurant was not coping well with demand. The were no juices had to wait for them to be refilled. The kitchen was not coping well with demand for breakfast as I and several others had to wait for items to be restocked. Then had to wait for staff member to empty coffee grounds so the machine could be reused. Had breakfast, went to room and checked out. I know the hotel was busy, but for a City Centre hotel it was lacking
Read more
Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
jodi wrote a review Yesterday
13 contributions1 helpful vote
Check in took almost half an hour and we were left standing there with no idea what was going on. This made us late for our dinner reservations. Shower flooded the bathroom due to a gap under the shower screen. We reported this to the duty manager and to be honest he seemed like he didn’t care. He didn’t even ask us for the room number so he clearly wasn’t going to do anything about it. TV remote had no batteries in it. Matt on the hotel reception was incredibly rude and intimidating to us, a group of young females, and aggressively told us we were going to get fined due to some missing information in the booking. Not once were we asked for this information during the checking in process, yet he still insisted it was “our fault” and we had a legal requirement to sort this out. What the hell was he on about!? When we confronted him on the manner in which he spoke to us, he proceeded to say "I can speak to you however I want to, Lovely" Matt had also left a list of customer names and room numbers in full view, we pointed out to him this was a breach of GDPR but he shot us down and said "no its not, I can have that there if I want". Such a rude man. We asked to speak to the manager but he didn't care either. I would never stay here again due to the poor customer service and the clear privacy breach the staff didn't care about.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
ejb92 wrote a review Yesterday
Cheltenham, United Kingdom3 contributions
I have just returned from spending the weekend at the Queen Street Premier Inn to celebrate a friend’s Hen Party. I was enjoying my stay - The rooms were clean, the breakfasts were tasty, the staff we encountered were helpful and we really liked the 12pm check out, however my opinion was severely tainted in the last few hours of our stay due to the rudeness I experienced from one member of staff who was working reception, Matt. I had organised and paid for a group booking of 7 rooms on the phone with Central Reservation department who were incredibly helpful upon booking. I was unsure of one of the guests surnames but Central Reservations assured me that it wasn’t a problem. This morning, upon enquiring about whether the guest had checked out at hotel reception this morning, Matt informed me (rather aggressively) that it was against their policy for guests to not have surnames on the booking and that I could be fined. The hotel had switched computer systems the day we checked in, so we had 5 members off staff trying to check us in at one point, and although I offered them the guest’s surname, for their information, this wasn’t updated upon the booking. Matt continuously talked over me as I tried to explain the situation, kept moving closer and closer to me and the group of women I was with during the conversation which made us all feel incredibly uncomfortable, and told me that the missing surname on the booking was “on me” and that could be fined for the missing information. I tried to explain that Central Reservations didn’t disclose this policy to me, and that I had offered the information upon check in, but he refused to acknowledge or hear my explanation. Matt continued to address myself and the group I was with as ‘girls’ which was incredible condescending and patronising. Thankfully, we spoke with the manager who apologised for the way Matt had addressed usbut I was left with very little faith that the rude, threatening and passive aggressive behaviour from Matt would be adressed.
Read more
Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Craig-on-the-road wrote a review 2 Mar
Middlesbrough, United Kingdom1 contribution
Good location, Hotel room had problems with drain's. There was a smell in bathroom all the time, so we had to keep the door closed. AC was not working, there was a heater in the room so this problem was already known but not fixed. WiFi was not acceptable and i had not signal so works was impossible. And there was only 1no lift working during my stay so had to wait in busy times.
Read more
Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Lottie P wrote a review Feb 2024
4 contributions
Had a lovely stay at Cardiff City Centre, Manager Tom S was so helpful and went above and beyond for us. A real credit to your team! Would definitely stay here again when in Cardiff. Hotel was easy to locate and parking was reasonable within walking distance.
Read more
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Jamie J wrote a review Feb 2024
1 contribution
Was my very first time staying in a premier inn. Stayed in a premier plus room on the 10th floor. For 1 night. And I must say that the room was clean and tidy as was the shower room. Bed was really comfy and the breakfast was absolutely banging. Top notch I must say
Read more
Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Charlotte L wrote a review Feb 2024
2 contributions
This hotel always meets expectations . Staff have been very helpful and have even let us ask for a particular room . The social area and bar is very nice and the food is good. Rooms are clean and comfortable and the plus rooms are very spacious and worth the extra money
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Sophie wrote a review Feb 2024
Birmingham, United Kingdom7 contributions1 helpful vote
Stayed for one night for a concert at the utilita arena and some shopping. The location of the hotel is absolutely perfect, 5 minutes from St Davids shopping centre, arena and the car park that the hotel provides a 25% discount for. It was quiet evening for a Friday night and busy hotel and slept very well in comfortable, clean bed. Room was spotless. All the staff we spoke to were very nice and helpful. Breakfast was well stocked up, and dining room decoration was lovely. There was some issues with the room being cold and the heating wasn't working but we informed the reception and they provided us with a heater that warmed the room up nicely so all in all a lovely experience spot on from a premier inn. Thank you!
Read more
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
MRSSMAN wrote a review Feb 2024
Somerset21 contributions5 helpful votes
Only stayed a night but would of happily stayed more. We booked a family room and I have never seen such a big room, it was massive and so much space to spread out, Well decorated and clean, just a shame we didn't have a view of the train line as my son would of loved that. Breakfast was good, we also ate in the restaurant in the evening which was also good. Great location for the city centre and right beside Cardiff Queen Street station. Will definitely return.
Read more
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Julia W wrote a review Feb 2024
Carmarthen, United Kingdom258 contributions100 helpful votes
We’ve stayed here many times. It’s so convenient when you want a night out in Cardiff. We book parking in the Capitol a short walk away for £8 for 24 hours. The premier plus rooms are fab - huge, with a fridge and nice seating area and located on the top floors so nice and quiet.
Read more
Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the Cardiff area.
PRICE RANGE
AU$90 - AU$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
premier inn cardiff city centre hotel cardiff
LOCATION
United KingdomWalesSouth WalesCardiffCity Centre
NUMBER OF ROOMS
200
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PREMIER INN CARDIFF CITY CENTRE (QUEEN STREET) HOTEL (AU$90): 2024 Prices & Reviews (Wales) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Premier Inn Cardiff City Centre (Queen Street) hotel
Which popular attractions are close to Premier Inn Cardiff City Centre (Queen Street) hotel?
Nearby attractions include Exitus Escape Rooms (0.2 km), The Dead Canary (0.2 km), and Lab 22 (0.4 km).
What are some of the property amenities at Premier Inn Cardiff City Centre (Queen Street) hotel?
Some of the more popular amenities offered include a lounge, breakfast buffet, and free internet access.
Which room amenities are available at Premier Inn Cardiff City Centre (Queen Street) hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Premier Inn Cardiff City Centre (Queen Street) hotel?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Premier Inn Cardiff City Centre (Queen Street) hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Premier Inn Cardiff City Centre (Queen Street) hotel?
Conveniently located restaurants include Ciliegino Restaurant, Fresh the Baguette Bar, and Bigmoose Coffee Company.
Is Premier Inn Cardiff City Centre (Queen Street) hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Cardiff.
Are there any historical sites close to Premier Inn Cardiff City Centre (Queen Street) hotel?
Many travellers enjoy visiting Insole Court (3.9 km), St Lythans Burial Chamber (7.3 km), and Mansion House (0.5 km).
Is Premier Inn Cardiff City Centre (Queen Street) hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.