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Not good- equipment is okay, staff seem unconcerned by customer service. A pretty lawless environment, as a public facility seems to attract a certain bank of customer. Really, really filthy in terms of both the training and changing areas. When you account for the number...More
Response from Elliott C, Manager at Sport Wales National CentreResponded 2 November 2017
Thank you for your feedback,
Its unusual for us to receive comments of this nature; I would be grateful if you could give me a call to elaborate on your comments.
My telephone number is 02920 33 8242,
As a venue for various sports it is simply a great venue, easy to find, good parking, friendly staff and good facilities. We have been for both squash and gymnastic events and both were well run, cafe is basic but ok ( or walk over...More
2 Thank Mark P
Response from Elliott C, Manager at Sport Wales National CentreResponded 26 June 2017
Thank you for your comments about Sport Wales National Centre.
All of our bedrooms are currently going through a programme of refurbishment, with another phase starting this week. Comments like this are rare as all rooms are serviced daily, so to read that...More
I appreciate that this is first and foremost a sports centre (and badminton, table tennis facilities etc. are good), but the gym leaves a lot to be desired. Clearly the size is an issue - it is tiny, but that in itself doesn't bother me....More
5 Thank Los247
Response from DCNicholas, Assistant Customer Services Manager at Sport Wales National CentreResponded 15 July 2016
Thank you for your feedback. While we appreciate our gym facility is small in comparison to other operators this is taken into account in our pricing policy. As the National Centre for Wales the development of facilities is based on our national governing body requirements....More
Very basic amenities but very clean. The staff are outstanding.
The single rooms are very small.
Some of the rooms have been refurbished in the last year - the new arrangement lacks bedside reading lights which is a real pity as the overheads are fluorescent...More
9 Thank Saira M
Response from DCNicholas, Assistant Customer Services Manager at Sport Wales National CentreResponded 25 April 2016
Many thanks for your feedback and for your comments re provision of a reading light. As you are aware, we are currently undergoing a programme of refurbishment for our bedrooms and there are bedside lights in all the most recently refurbished rooms. This...More
Ideal for groups and individuals. This sporting centre has an arrange of training, sports, events and facilities. Good value for money and breakfast, WIFI included. Always recommended as first choice in Cardiff. Right in Bute park which is an outstanding public park with plenty of...More
6 Thank johnretroreload
Response from Owen29, Assistant Customer Services Manager at Sport Wales National CentreResponded 16 November 2015
Thank you for your review. It is great to receive such positive feedback.