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No acknowledgement at check in, guy walked away as I approached the desk so had to wait for another colleague to check me in. No one answered the room service phone, no one answered the reception phone when I was trying to find out why...More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
We are staying here for the second time. It is dog friendly and you arrive at your room and there is for your canine a bed and dog bowls. Homely clean and comfortable. The staff are amazing and very helpful. Visited the pool and Jacuzzi...More
Response from Heronston01, General Manager at Best Western Heronston Hotel & SpaResponded 3 days ago
Thank you for your review, I am pleased to read you enjoyed your stay again and we look forward to welcoming you and your four legged friend back in the future.
Attended a works Christmas party and stayed over night. The room was exceptional very clean nice and warm and big comfy beds.
The set up of the room for the party was perfect. The staff were all polite and service was second to none, they...More
Response from Heronston01, General Manager at Best Western Heronston Hotel & SpaResponded 1 week ago
Thank you for taking the time to write a review, I am so pleased to read you enjoyed your Christmas party and thought it was the best one yet.
I will pass your kind comments onto our food and beverage team who will...More
Would recommend this hotel. The pool is absolutely gorgeous!! Reception staff not brilliant but restaurant and bar staff lovely. We were upgraded due to faulty shower and delighted with our stay. Can be a little busy if hen night or wedding but overall we loved...More
Response from Heronston01, General Manager at Best Western Heronston Hotel & SpaResponded 2 weeks ago
Thank you for your kind review, I am pleased you enjoyed your stay and like our pool area.
Thank you for your recommendation and we look forward to welcoming you back in the near future.
USD 75 - USD 126 (Based on Average Rates for a Standard Room)
Official star rating provided by VisitWales, the National Tourist Board.
#5 Romantic Hotel in Bridgend
Non-Smoking Rooms ,
Number of rooms
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United Kingdom >
Southern Wales >
Vale of Glamorgan >
Also Known As
Best Western Cardiff ,
Bridgend Best Western ,
Best Western Bridgend ,
Best Western Heronston Hotel & Spa Bridgend, Wales