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Castle Hotel

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#1 of 2 Hotels in Conwy
Certificate of Excellence
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1 room 2 adults 0 children
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Castle Hotel
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1,080 Reviews from our TripAdvisor Community

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Showing 1,065: English reviews
Kent, United Kingdom
Reviewed 19 February 2016

Great hotel, rather quaint and in a boutique style. I didn't eat dinner here but the breakfast was fantastic, the staff were second to none and so helpful. I was in Conwy for business but would most certainly recommend this hotel for a getaway. The room was clean and very comfortable, one very minor complaint was that the extractor fan...

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Helpful?
Thank Fairopinion2016
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for taking the time to review. Yes, Conwy and this part of North Wales is great for a little break away - lots of things to do and see. Thank you for mentioning the great local team we work with - they are a credit to their profession and us. Sorry about the fan - bane of my...

UK
Reviewed 17 February 2016

Good staff are the key to any business. At Castle Hotel they were all friendly and helpful. Good clean room and good food. Also we noted a very high percentage of gluten free meals on the menu which is to commended (a member of our family has coeliac disease).

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Thank Cratcliffe
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your very positive review. We have a tremendous team of local people working with us, who have really 'signed up' to our family's ethos of good service and warm welcome. We hope we see you again soon.

Bath, United Kingdom
Reviewed 17 February 2016 via mobile

If you are looking for a weekend away which combines quality and comfort with excellent value for money then consider the Castle Hotel in Conwy. Conwy itself is a little gem. It's packaged neatly in amazingly preserved medieval walls and is dominated by a huge castle. Right on the coast and with interesting individual shops and a choice of coffee...

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1Thank letmecook
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your very positive and very comprehensive review. I'm so pleased you enjoyed yourselves in our old inn and the town and surroundings. You certainly packed a lot in during your 3 days! Yes - our menus are seasonal, so we'll be changing again in March for the spring - but unfortunately no mussels then as they're only...

St Helens, United Kingdom
Reviewed 15 February 2016 via mobile

Next time we visit conwy we will be staying at the Castle hotel again . A lovely hotel are room was spotless warm and comfortable. The hotel staff are excellent as is the breakfast. Thank you all at the Castle.

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Thank Alan Y
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your lovely review and we look forward to seeing you again soon.

haverfordwest
Reviewed 15 February 2016 via mobile

Lovely hotel rooms and good excellent but it is the staff that make it superb. They truly go the extra mile nothing is too much trouble. Even the stress of parking is taken out of your hands if needed.

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Thank archaeo13
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your very positive review. We have a tremendous, enthusiastic team of local people working with us and It's lovely to read how much they added to your enjoyment of our great little inn. We hope we see you again soon.

Colwyn Bay, United Kingdom
Reviewed 14 February 2016

Five adults for an evening meal in the bar at the castle hotel Conwy was faultless,from arriving( late)the service and welcome was fantastic,the food as good as we've had anywhere in the world,the bar was busy alnight and the atmosphere was great. Easy access for wheelchairs.We also had lunch there the following day,a must if you are visiting Conwy.

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Thank Haydn P
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your great review. We are very much a 'locals' place, as well as looking after visitors to North Wales and as a consequence there's a great atmosphere downstairs, especially in the bars. As you mention, we are a busy place, serving lots of meals, so consistency of quality is hugely important - thank you for letting me...

New York City, New York
Reviewed 10 February 2016 via mobile

We had a weekend in Conwy The hotel was full of character. Our room was comfortable and warm. The breakfast was full of choices even a bucks fizz if we wanted it!! Mostly the staff were most helpful and nothing was any trouble. Very welcoming family feeling. We hope to be back.😀

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Helpful?
Thank angiegeorge1
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your very positive review. We have a tremendous team of local people working with us, who have really 'signed up' to our family's ethos of good service and warm welcome. Can't beat a 'Bucks Fizz' breakfast when you're having a little 'you time'! We hope we see you again soon.

Dolgellau, Wales, United Kingdom
Reviewed 9 February 2016

I can highly recommend the Castle Hotel to any visitor. The staff are attentive, extremely polite and very well trained on all aspects of hospitality - couldn't have been better looked after. The rooms are full of character and well kept, comfy and warm. The food is delightful and as I am gluten free I was extremely pleased to see...

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Helpful?
Thank Mo C
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your very positive review. We really work hard at the gluten free elements of our menus as so many people seem to suffer GF intollerance or worse - including the flour and beer we make our batter with! We have a tremendous team of local people working with us, who have really 'signed up' to our family's...

Denton, United Kingdom
Reviewed 8 February 2016

All staff are superb nothing too much trouble I was treated like one of their family I felt truly welcome. The hotel décor is lovely from original paintings, grandfather clocks and unusual ornaments. My double room lovely décor tasteful and co ordinated the bed was super comfy, the bathroom had gorgeous white tiles with a tasteful silver design big bath...

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Helpful?
Thank Julie E
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for your very positive review. We have a tremendous team of local people working with us, who have really 'signed up' to our family's ethos of good service and warm welcome. It's really lovely to read how much of a good time you seem to have had! We hope we see you again soon.

Hertfordshire, United Kingdom
Reviewed 5 February 2016

This was my second time at the restaurant, but first time staying overnight. The staff were extremely welcoming and the room comfortable with good sized bathroom. The food in the restaurant was excellent, the only slight difficulty we had was that the restaurant staff were not very attentive and we had to request the desert menu, call for a waiter...

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Thank zoffany
plavin1906, Owner at Castle Hotel, responded to this review

Thank you for taking the time to review and your kind comments. I'm not sure when you visited this time, but even though it's out of 'season' - we have on occasions been busier than we expected. I can only think you came on one such occasion, so please accept my apologies if we fell below the high standards we...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Dawson's Bar & Restaurant
Dawson's Bar & Restaurant
Cuisines: Welsh, British, International, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more   less 

Additional Information about Castle Hotel

Address: Castle Hotel High Street, Conwy LL32 8DB, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Conwy
Price Range: $148 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
Castle Hotel Conwy, Wales
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel staff and other travellers.
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Questions? Get answers from Castle Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you require a quitter room in the Resturant choose the Shakespeare’s or the snug as eating in the bar area can get quite noisy at times.”
Lorna1955, 16 Apr 2017 | Read review
“furthest away from the bar....”
384joanb, 11 Apr 2017 | Read review
“If you are on the first floor, ask for a room well away from the bar and restaurant, and facing away from the street.”
Louichan, 5 Apr 2017 | Read review
“Room 207 is amazing”
Penguinrev, 24 Mar 2017 | Read review
“All rooms are single glazed hence rooms at the front experience some street noise issues”
mickmusique, 20 Feb 2017 | Read review
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