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Castle Hotel

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#1 of 2 Hotels in Conwy
Certificate of Excellence
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1 room 2 adults 0 children
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Castle Hotel
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1,052 Reviews from our TripAdvisor Community

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Showing 1,037: English reviews
Reviewed 8 February 2017 via mobile

Really surprised by the quality of this hotel. Been to Conwy many times but didn't realise this place existed. It's got everything from very stylish rooms to an excellent restaurant. The hotel is right in the heart of this beautiful and historic town. Perfect.

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Helpful?
Thank Laurence L
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your review! And we're all very glad you've finally found us!! Hopefully we'll be able to welcome you back many more times!!

Manchester, United Kingdom
Reviewed 6 February 2017 via mobile

Arrived at the castle hotel to be greated by Brian and zoe, they were extremely friendly and helpful, nothing was too much trouble. We dined in the snug, the food was amazing and the staff were excellent. The bed was massive and so comfortable. Everything was perfect even the seagulls morning call. We will definitely stay again.

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1Thank Kim R
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review! It's great to read our team has managed to create a wonderful break away for you! I know Zoe and Brian will be delighted to be mentioned and we all look forward to welcoming you back very soon!

Bowness-on-Windermere, United Kingdom
Reviewed 4 February 2017

this was my second visit to the Castle and I still love it. Great location, beautiful building, great food, fantastic wonderful helpful staff, whats not to love. Best breakfast I've had in a hotel for a long long time, basically you can have what you want and as much as you want regardless of your dietary needs. Must mention the...

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Thank stanwally
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your fantastic review! Always great to read when our returning guests get the same great experience they had the last time! I'm glad to ready our team looked after you well and that Richard (our Irish Night porter) left such a memorable impression, he will love the feedback! Apologies on the heat in the room,...

Caernarfon, United Kingdom
Reviewed 31 January 2017

Came here for a first date.. Must say, there wasnt much choice.. and i dont think the food was to my taste. Staff were very attentive which was great. I dont remember what i had for starter, so that must not have been that good. Had the Chicken and mushroom pie for main, it was ok i suppose, the mushroom...

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Thank Chantelle h
Joe L, General Manager at Castle Hotel, responded to this review

I'm sorry to read this review! its always our aim to exceed our guests expectations and on this occasion it looks like we haven't! Its very nice to read that our team did a great job looking after you, it was just the food that you felt let us down. I do hope you would reconsider returning when our new...

Reviewed 30 January 2017 via mobile

We decided to stay at the Castle Hotel as a little treat for my husband's birthday. We stayed in a room at the front, above the bar area. It got a bit noisy at night, given the popularity of the bar but the phonic insulation was pretty amazing and we weren't disturbed by it at night. The room was very...

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Thank elenhop
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review! Glad to read that you had a great stay with us and that the team really helped to make your stay a special one. Apologies on the small issues you had, these have been investigated and put right! We all look forward to welcoming you back very soon!

Chorley, United Kingdom
Reviewed 30 January 2017 via mobile

We went for a one night champagne break and took our dog Fudge with us. We where all made very welcome and Fudge had a great time as well. The room was fantastic (room 110) and the staff had left plenty off treats for Fudge in the room. The evening meal was excellent and very very good service the dog...

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Helpful?
Thank John F
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review! So glad to read that you and Fudge and had a great break away! We all look forward to welcoming you back very soon!!

Wrexham, United Kingdom
Reviewed 30 January 2017

once again stayed at the Castle. stunning hotel with great levels of service and in a brilliant location theyve changed the restaurant to being completely fine dining but the bar is still a good mixed food offering. its been recently sold to a chain group and i hope that they dont alter too much that makes this place what it...

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Thank markbob917
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review! Yes, some smaller changes but nothing big, menus will be evolving back to one menu everywhere but the rooms will stay as having different feels, and my team and I won't be going anywhere, we are really looking forward to the challenges ahead! So we will all be looking forward to welcoming you...

Tel Aviv
Reviewed 27 January 2017 via mobile

Some years ago We came to London for a business meeting. Dec 26th is my spouse's birthday. London is closed down. I love Wales and Llandudno so I tried to bring her there. "Fully booked" was the response every where. Last tesort: Wales Tourism Office. The girl who tried to assist us found the Conwy Castle hotel - last room!...

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Thank Yosi M
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your beautiful review! Perhaps a dream that became legend? We look forward to seeing you again one day....the hand carved bed awaits!

Blackburn, United Kingdom
Reviewed 18 January 2017

I bought my boyfriend a weekend away to Conwy for his 33rd birthday. We arrived to Castle hotel and where welcomed with smiles from the staff. Brian was most welcoming and helpful throughout our stay with a free complimentary drink of champagne to assist in celebrating my boyfriends birthday. Our room was lovely - felt relaxed and at home as...

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Thank Mischief-Milo
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review! I'm glad we could help to make your boyfriend's birthday extra special and that our team helped to make your stay a memorable one! We look forward to welcoming you back very soon! (and please book the massage ahead of your stay, the treatment room is very popular and fills quickly!)

Liverpool, United Kingdom
Reviewed 16 January 2017

I awarded The Castle three stars on a previous visit due to a gripe with the payments systems (which has since been changed), so after staying again over the weekend I thought it was only fair to leave another review. I love the quirkiness of the hotel and how individual all the rooms are. We stayed in room 108 which...

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Helpful?
Thank SRann90
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your review!! I'm glad to read we have managed to fix the gripes from your previous visit and more importantly, that we were able to welcome you back! We try really hard to make all our guests stays memorable and our aim is to keep you wanting to come back! Thank you so much for your stay...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Dawson's Bar & Restaurant
Dawson's Bar & Restaurant
Cuisines: Welsh, British, International, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more   less 

Additional Information about Castle Hotel

Address: Castle Hotel High Street, Conwy LL32 8DB, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Conwy
Price Range: $156 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel 4*
Number of rooms: 28
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Also Known As:
Castle Hotel Conwy, Wales
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel staff and other travellers.
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Questions? Get answers from Castle Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are single glazed hence rooms at the front experience some street noise issues”
 of 5 bubbles mickmusique, 20 Feb 2017 | Read review
“Cannot say if other rooms are better.”
 of 5 bubbles dyates1673, 16 Feb 2017 | Read review
“Rear rooms look out over Conwy Castle and are quieter than the front rooms which face out onto the High Street.”
 of 5 bubbles ReidyRM, 13 Feb 2017 | Read review
“upgrade for a bigger room”
 of 5 bubbles stanwally, 3 Feb 2017 | Read review
“we stayed in 2 rooms during our stay, on the front and the rear, both perfect”
 of 5 bubbles ManchesterCathG, 15 Jan 2017 | Read review
5 of 5