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Castle Hotel

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#1 of 2 Hotels in Conwy
Certificate of Excellence
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1 room 2 adults 0 children
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Castle Hotel
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1,054 Reviews from our TripAdvisor Community

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Showing 1,039: English reviews
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Island of Anglesey, United Kingdom
Reviewed yesterday NEW

Stayed here on a Monday Night as a birthday treat for the better half. Had one of the more expensive rooms and was not disappointed, massive bed which was very comfy, amazing bathroom and everything to hand. loved the books in the room gave a great quaint feeling. in the afternoon we had afternoon tea which was fantastic (but would...

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Thank Penguinrev
Manchester, United Kingdom
Reviewed yesterday NEW

Visited recently and despite an update to the menu the offerings are quite dull and the menu rather uninspiring. Food was OK but nothing amazing, priced as if its a gastropub but it doesn't quite hit the mark. Its usually quite busy here which always mystifies me, but I suppose that's down to a lack of decent local pubs and...

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Thank SuM418
Reviewed 1 week ago via mobile

Plenty of parking at back of building. Lovely cosy room very clean and very clean bathroom comfy bed. We had a meal in the snug very tasty good food drinks a bit expensive though plenty of choice. We stayed on bed and breakfast package and it was well worth it plenty of choice and a young girl was our waitress...

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Thank Jackie M
Manchester
Reviewed 2 weeks ago

This is a lovely hotel in my favourite place. We stayed Friday and Saturday in a nice little room, but in February it was incredibly hot. The radiator was constantly on full and could not be adjusted, which meant we needed both the windows open - and the road outside can be noisy, with drinkers after the pubs, or with...

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Thank Deano86
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your review! Sorry to read that you felt a little uncomfortable during your recent stay with us. Please note that this is very unusual for us! Heating controls have an automatic adjuster at the hotel and it usually balances the heat very well, it appears on this occasion perhaps not as well as usual and we will...

Reviewed 2 weeks ago via mobile

We stayed here for a romantic mini break , upon our arrival we were greeted by a lovely young lady called zoe she proceeded to check us in shown us to our room . The room itself was nicely decorated could do with being better organised for the use of the tea / coffee facilities as you have to move...

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Thank Smithy1111
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your lovely review! Its great to read our team have done themselves proud again! We are constantly looking to improve our room offerings and your comments have been passed on to our housekeeping team. You are very right our fantastic location right in the middle of town can sometimes have a little noise from the...

Manchester, United Kingdom
Reviewed 2 weeks ago

Perhaps one of the most customer centric hotels we have had the pleasure of staying at in the UK. Outstanding customer service delivered by a team that are knowledgable and passionate about what they do to make the customers experience exceptional. Outstanding food and beverage selection. Outstanding ambiance and beautiful historic building. Outstanding personal touches that makes each visit that...

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Thank Paul A
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for such a great review! We are passionate about what we do here at the Castle and when the team reads a review such as this I know it makes them all walk a little taller. We all look forward to welcoming you back very soon!

Conwy, United Kingdom
Reviewed 3 weeks ago

We booked a table in the restaurant and I was delighted that there was a fillet steak on the menu. We ordered our drinks and it took a while to arrive, we placed our orders for our main course as we decided not to have a starter this took over an hour to arrive at our table. I had ordered...

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Thank Evert S
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your review and I'm very sorry to read that your dining experience was not up to our usual high standards. I'm glad to see that our front of house team were at their usual best in creating a wonderful service experience, but I'm very disappointed that our food did not match! We deliberately use the best produce...

Leicester, United Kingdom
Reviewed 3 weeks ago via mobile

I have stayed at The Castle Hotel on 3 occasions now for business and will continue to do so. Colleagues of mine stay in a rival hotel nearby but I much prefer the charm and relaxed atmosphere here, not to mention the good food and excellent selection of beverages. Staff are always pleasant and attentive. Particularly of note is Brian...

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1Thank kateyktm
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review!! Our aim here at the Castle is look after our guests so they want to keep returning and its great to read that what we do has meant we've become one of your favourites! Brian and the team will be getting a big well done from me and we all look forward to...

Reviewed 4 weeks ago via mobile

We stayed at the Castle Hotel for 4 nights bed and breakfast and had a wonderful time. We were looked after very well and made to feel very welcome by reception (Carol) who also checked us out. All the staff were very good but must say an extra special thank you to Ian who took the time to chat to...

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1Thank Spookthehorse
Joe L, General Manager at Castle Hotel, responded to this review

Thank you so much for your review! We are so pleased to read you had a wonderful time with us and really hope to see you again very soon!

derbyshire uk
Reviewed 4 weeks ago via mobile

This isa very nice hotel in the centre of Conwy .. it has 2 car parks which is a bonus and the reason we booked .. very pleasant staff.. nice room ( bathroom was a bit dated/taps very stiff)... lovely evening meal in the bar.. good choice at breakfast. My husband had Welsh rarebit at breakfast.. I didn't think the...

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Thank Lynda B
Joe L, General Manager at Castle Hotel, responded to this review

Thank you for your review, I do hope you will come again as there is just so much to see and do around our beautiful town!

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Dawson's Bar & Restaurant
Dawson's Bar & Restaurant
Cuisines: Welsh, British, International, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more   less 

Additional Information about Castle Hotel

Address: Castle Hotel High Street, Conwy LL32 8DB, Wales
Region: United Kingdom > Wales > North Wales > Conwy County > Conwy
Price Range: $156 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel 4*
Number of rooms: 28
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Also Known As:
Castle Hotel Conwy, Wales
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel staff and other travellers.
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Questions? Get answers from Castle Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 207 is amazing”
 of 5 bubbles Penguinrev, 24 Mar 2017 | Read review
“All rooms are single glazed hence rooms at the front experience some street noise issues”
 of 5 bubbles mickmusique, 20 Feb 2017 | Read review
“Cannot say if other rooms are better.”
 of 5 bubbles dyates1673, 16 Feb 2017 | Read review
“Rear rooms look out over Conwy Castle and are quieter than the front rooms which face out onto the High Street.”
 of 5 bubbles ReidyRM, 13 Feb 2017 | Read review
“upgrade for a bigger room”
 of 5 bubbles stanwally, 3 Feb 2017 | Read review
5 of 5