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Castle Hotel Windsor MGallery Collection

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Castle Hotel Windsor MGallery Collection
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1,566 Reviews from our TripAdvisor Community

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Showing 1,485: English reviews
Ashford, United Kingdom
Reviewed 30 September 2014

The service we received at this hotel was excellent - it was my friend's birthday and the Hotel's little touches made our stay exceptional. The staff were nothing but helpful and we received the 'personal' touch

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1Thank Angela H
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Angela H, Thank you for your recent review and feedback. I was delighted to read that you found the service excellent and that the little touches the team did made your stay exceptional. I hope we can have the pleasure of welcoming you back to Windsor in the near future. Kind Regards, David Hayden General Manager

Lincolnshire
Reviewed 29 September 2014

Stayed here in July when visiting Windsor. Hotel is a perfect location - very central, and very easy to get to. The hotel offers parking at the rear which was (I believe) £10 per full day. It isn't cheap but compared to the rest of Windsor it is a bargain. The room was lovely! We chose the executive double room...

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Thank LincolnshireFoodie
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear LincolnshireFoodie, Thank you for your recent reveiw and positive comments following your stay with us in July this year. I appreciate your feedback and will be delighted to share this with the team. Thank you for your recommendation and I hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager

essex
Reviewed 29 September 2014

Stayed one night (20/9), to attend a function at the Hotel. Great location as it right next to the castle. Rooms very good and the service excellent. Breakfast was very varied and enjoyable. Very clean in all areas and staff very helpful. Would stay again when visiting Windsor as location is excellent. Good point was it has a good Car...

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Thank EssexAmber
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear EssexAmber, Thank you for your recent review and feedback about your experience with us. Thank you for your comments in particular about the excellent service which I will be delighted to share with the team. We do normally charge for car parking but as I believe you were with a group booked in advance of car parking charges being...

Mitchellville, Maryland
Reviewed 29 September 2014

Ideally located to visit Windsor Castle. Close to restaurants and cafes. Breakfast was very good and the service was excellent. I would stay there again if and when I return to Windsor. Free parking in the rear of the hotel. Car park is narrow and difficult to negotiate.

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2Thank MJS658
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear MJS658, Thank you for your recent feedback and review of your stay, I was delighted you found breakfast good and our service excellent. I hope we can have the pleasure of welcoming you back to the hotel in the near future. Kind Regards, David Hayden General Manager

St. John's, Canada
Reviewed 28 September 2014

Pleasant hotel but very pricey but with windsor castle across the road it's all about location. Our Room was very tired looking, the couch was dreadful. However the bathroom was good and The bed comfortable. Wifi was good but had to call reception to turn on the tv - who knew you Had to press 1 , no instructions in...

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Thank southwestgal85
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear southwestgal85, Thank you for your recent review and feedback which I appreciate, please be assured we do try very hard to maintain the hotel and deliver exceptional service to our guests many of which testify to this. We will of course discuss and action your comments and I hope we can welcome you back to the hotel in the...

ridgefield ct
Reviewed 28 September 2014

Recently spent one night in Windsor enroute to a painting workshop in North Yorkshire .Windsor is a wonderful alternative to London! We arrived shortly after 10am and were so surprised( and grateful) that our rooms were ready.We freshened up and went out for a most delightful day. The weather was superb and the hotel was perfect in every way.Staff was...

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Thank FXD
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear FXD, Thank you for your recent review and positive comments. I'm delighted you enjoyed your stay with us and are looking to come back for a longer stay with ourselves. Kind Regards, David Hayden General Manager

London, United Kingdom
Reviewed 26 September 2014

I arrived quite late at night but received a warm welcome. The hotel is of a good quality although it is a bit of a maze finding your room. Unfortunately there was a slight misunderstanding about our room, we were expcting a double and we got a twin, they were not able to rectify this, but offered us breakfast gratis...

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Thank Miller_CC2012
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Miller_CC2012, Thank you for your recent review following your stay with us. I was pleased to read that you received excellent service from the team but please accept my apologies for the misunderstanding on the room type booked. Please be assured I will follow this up with the team to ensure we always try to meet our guest expectations....

Montreal, Canada
Reviewed 17 September 2014

Stayed here in SEP2014 and the hotel staff is super friendly, the location is right at High Street. If you walk out the front door, you can see the changing of the guards. Windsor has this special old British atmosphere, which you will feel in the hotel too. Breakfast and its service is just excellent. There are some nice pubs...

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1Thank Soepkip
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Soepkip, Thank you for your recent review and in particular the comments you gave about the excellent service you recieved. I'm delighted you had an enjoyable stay with us and hope that we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager

Mooloolaba, Australia
Reviewed 17 September 2014

Just returned from three nights staying in the hotel and it did not meet expectations and not worth the cost which was very expensive to us visiting from Australia, The room was a privilidged room but we didn't feel privilidged at all. The capsules for the nespresso machine were not supplied on our second day. We did get them after...

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2Thank BrisbaneCazza
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear BrisbaneCazza, Thank you for your recent review and feedback. Please be assured I will share and discuss your feedback with the team so we can take the appropriate action. We do charge in line with the market rates for central Windsor and I'm sorry if you felt that this was not value for money. I hope we can welcome...

Cheltenham, United Kingdom
Reviewed 16 September 2014

We have just returned from spending a disappointing two nights at the Hotel and this is the first time I have felt it necessary to post a view on a hotel. The room was small, dark, had a horrible smell and is in desperate need of refurbishment (not reflective of the photo on the website). Some rooms in the same...

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Thank Nicky P
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Nicky P, Thank you for your review, I was disappointed to read that you chose this experience to post your first review rather than discuss with us the shortcomings you experience to give us a chance to try and address them at the time. Please accept my apologies for you experience and for the distrubance caused by some refurbishment...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: $177 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel Windsor MGallery Collection staff and other travellers.
17 questions
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Dover, United Kingdom
Melbourne, Australia
Saltash, United Kingdom
London, United Kingdom
28 days ago

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Questions? Get answers from Castle Hotel Windsor MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“308 is a good room”
 of 5 bubbles 204varunc, 17 Mar 2017 | Read review
“Room upgrades are available at an additional cost. We were perfectly happy where we were and the room we had.”
 of 5 bubbles mbA6380PV, 6 Mar 2017 | Read review
“I believe we had the John Clode room if I remember rightly. Beautiful!”
 of 5 bubbles traveller_fran84, 25 Feb 2017 | Read review
“Ask for a room with view of the Castle”
 of 5 bubbles 1K, 21 Feb 2017 | Read review
“If you can get a room overlooking the castle that would be great as we overlooked the car park, not so good.”
 of 5 bubbles juliegA2083IY, 7 Feb 2017 | Read review
5 of 5