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Castle Hotel Windsor MGallery Collection

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Castle Hotel Windsor MGallery Collection
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1,591 Reviews from our TripAdvisor Community

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Showing 1,509: English reviews
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Hatfield, United Kingdom
Reviewed yesterday NEW

My fiancé and I came to stay for the night. I would highly recommend this hotel to anyone, lovely food and very professional staff. Brilliant location. The afternoon tea is wonderful and with plenty of options to choose from. I would rate this hotel more than a four star if I could. The room was very clean and the beds...

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Helpful?
Thank Thumberlina2009
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

This is a lovely hotel in a central location, across the road from Windsor Castle. The staff are friendly, the building is nice and the room beautifully clean. The room had complementary water in the fridge, which is always a nice touch. There were tea/coffee making facilities, an iron and ironing board, and robes/slippers. We are late risers when relaxing...

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2Thank Tara J
About Hotel's Favourite Review
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Tara J, Thank you for your review and feedback which is gratefully received. I'm delighted you had a good stay with us and would definitely return to the hotel, I hope we can have the pleasure of welcoming you back to the Castle hotel soon. Kind Regards, David Hayden General Manager

Lincoln, United Kingdom
Reviewed 3 days ago NEWvia mobile

We booked this hotel as a birthday treat and went for a more expensive hotel, but to be honest this hotel was not worth the money. For a 4* hotel it lacks basic detail. TV had really bad signal and very pixelated on nearly all channels. It did get better on the last morning. Bathroom was modern and clean. The...

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1Thank garyfm1972
London, United Kingdom
Reviewed 3 days ago NEW

I stayed here for my father wedding last year and cannot fault this beautiful hotel at all. Situated opposite the castle, comfortable beds, light and airy rooms however slightly small. Wonderful and very helpful staff. Limited car parking spaces though and have to pay for your parking on checkout.

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Helpful?
Thank SSSteve_83
jakarta
Reviewed 3 days ago NEW

Location and room for this hotel very nice, unfortunately there is so many sound disturbing voice from upside of my room, but overall I am really recommend this hotel for stay for business and leisure in Windsor.

Review collected in partnership with Accorhotels.com
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Thank febriandif
Selby, United Kingdom
Reviewed 5 days ago NEWvia mobile

Arrived at the hotel on the hottest weekend of the year and Windsor was heaving. We didn't expect the room to be available however it was and we were showed straight to a large, beautifully decorated room in a quiet part of the hotel. Breakfast was efficient, well cooked and enjoyable. The only slight issue was parking which was difficult...

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Helpful?
Thank Kathryn T
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Kathryn T, I thank you sincerely for your very kind review following your recent stay with us. I will pass on your comments to all the team who made your stay so enjoyable and I look forward to your next visit to us. Kind regards, David Hayden General Manager

Leeds, United Kingdom
Reviewed 1 week ago via mobile

We stayed for one night and can only say that the hotel was fantastic! The decor is a very classy modern finish which follows through to the rooms the staff and management were incredibly helpful and made us feel as though we were the most important guests staying there. The beds were soooo comfortable I want to know what mattresses...

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Helpful?
Thank davidallenashcroft
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear davidallenashcroft, Thank you for taking the time to provide us with feedback following your recent stay with us at the Castle Hotel Windsor. I am pleased to note that many aspects of the hotel contributed to you thoroughly enjoying your stay. Additionally, I appreciate your comments regarding our staff. I will make sure to pass on your fantastic feedback...

Southend-on-Sea, United Kingdom
Reviewed 1 week ago via mobile

Stayed for 2 nights. The room was spotless and very comfortable. Nice big shower although no bath. Had a great view of the castle towers. Prime location to explore. The staff were very friendly. We would definitely stay here again if we visit Windsor

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Thank Cunningwayne
Reviewed 1 week ago via mobile

Stay here for 2 nights. Helpful and friendly staff. The room not so big but so clean and the bed so comfy. So close to Windsor castle and shopping street. So many good restaurants nearby. We really enjoyed staying here.

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Thank Nina M
Colchester UK
Reviewed 1 week ago

I stayed in this hotel on business many years ago and always wanted to go back with the family its a wonderful hotel totally central to Windsor we stayed 3 nights and on the 4th day had cream tea. We really really enjoyed the visit. The room we had was exactly what we asked for high with views, and the...

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Thank 65Stu
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear 65Stu, Thank you for taking the time to provide us with your feedback following your recent stay with us at the Castle Hotel, Windsor It was great to read that all went well with your stay and your comments have been passed onto the team. The team work tirelessly to ensure the high standards of facility and service you...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: $192 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Luxury Hotel in Windsor
#3 Romantic Hotel in Windsor
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel Windsor MGallery Collection staff and other travellers.
17 questions
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Dover, United Kingdom
Melbourne, Australia
Saltash, United Kingdom
London, United Kingdom
1 month ago

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Questions? Get answers from Castle Hotel Windsor MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a superior room with a king size bed and go for a room that's not on the 1st floor.”
Thumberlina2009, 22 Apr 2017 | Read review
“Dont think all rooms have walk in shower so best to contact hotel to meet your needs”
Mathern2015, 7 Apr 2017 | Read review
“Ask to not be in the annex, staff didn't know where our room was!”
Char21A, 5 Apr 2017 | Read review
“top floor rooms are best by a mile the rooms on the second floor are very small and not terribly well designed, (sinks way too small)”
, 3 Apr 2017 | Read review
“maybe try the main hotel floors???”
384kims, 2 Apr 2017 | Read review
5 of 5