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Ionela who checked us in was very friendly and helpful. Our room (203) was ready, even though we've arrived earlier and it was pouring outside, so found that useful and we truly appreciated the gesture. Once in the room though, everything was simply disappointing: room was dark due to dark colored walls and carpet, outdated room which would certainly use some sort of refurbishment. The AC is set for 20 degrees and you need to call Reception in order to change the temperature: what kind of 4 star hotel offers no remote control for their AC unit, are we in some sort of ancient age? The AC unit itself was super dusty. We've asked the receptionist to come to our room in the evening as we were cold and wanted to warm up once we got back. The lady kindly maneuvered the machinery with a remote control she brought up, however the temperature seemed to remain the same in the room, even though we were told it should be 24 degrees after she worked her magic. In the end, we gave up and just wrapped up in bed after a hot shower as the AC unit was only making tremendous noise but no improvement on climate. We've booked a double room for double occupancy, but had only one soap, one shower gel and one shampoo in our bathroom, where's the common sense in that? Oh, and one bathrobe! There's a light in the bathroom that can not be switched off and find it quite intriguing considering you get the electricity saving box operated by your door key, so not sure what's the point if still wasting the electricity. This is definitely not a 4 star hotel and nowhere even close to ever being visited by us in this life!
My sister and I stayed at the hotel for the first time for an overnight break. We had a very nice, quiet room with a very comfy bed and pillows. The towels were luxurious and fluffy. The staff were very welcoming and went out of their way to be helpful - always with a smile. We used the spa for 2 hours for a cost of 15 pounds which was a real bargain so were very relaxed. The hotel is situated within easy walking distance of the City centre - we had the added bonus of a very good open air market on the Saturday and bought lots of treats. We will definitely stay at the hotel again.
Good - nicely done up, good facilities in the room, better than most hotels of this ilk. Parking on site. Add a point for super friendly and helpful staff, docked a point for breakfast buffet. Recommended.
This is a really sad review to have to write. I visited with my mother and sister to stay at the hotel for a night which included use of the spa, a massage treatment and a 2 course meal at the restaurant. This was supposed to have been a nice trip away for my mother's birthday. I really wish we hadn't have bothered because it was an awful experience.
From the moment we arrived at the hotel the staff seemed a bit disorganised. At check-in we were asked the same questions repeatedly, but our room was ready when we arrived which was good.
We arrived at the spa 10 minutes before our scheduled appointments and were shown to the small changing room where we were advised that a towel, gown and slippers would be available. There were none in the lockers, but the receptionist did resolve this although we still never got slippers. Our treatment ended up being 30 minutes late, because the therapists were arguing with each other in reception in front of us. When we finally went for treatments we then had to listen to the therapists explain why they were arguing during the massage! Treatment was ok, not the best. Pressure was weak and I don't go for a massage to have a conversation the entire time. It wasn't a relaxing experience, it was awkward. However the therapist was friendly. The spa area is small, the beds were nice but could have been warmer. I liked the steam room, but it had a damp smell. The sauna was nice, as was the outdoor jacuzzi and they allow you to order drinks from the bar there. I ordered a Daisy cocktail, it was disappointing. The flavour was good, but it was a gin glass with a bottle of prosecco sticking out if it - presentation was lacking, there was no thought put into it for the price. Just a bit of lemon floating in it.
We went to the bar lounge for lunch, nobody was serving. We asked several times to be served. We ordered drinks and some food - we asked 3 times for our drinks, the drinks arrived after our food some 25 minutes later!! The food came out cold, we sent it back ... When it came out cold and soggy a second time, we gave up. We were given excuses about how they were understaffed and someone had called in sick... Another table of guests actually walked out and said they would not be returning and offered us some drinks vouchers!!
We had room 105, it's tired and dated. This could be forgiven as we were only away for 1 night, but when we tried to have showers before dinner in the evening the shower had not hot water. We were given excuses about how they had a masonic event in and maybe they were all having showers at the same time. We were offered another room to have showers in - 205. This room hadn't even been cleared from their previous guests!!!! However, it did have hot water.
We had a 2 course meal pre-booked for 7:30 at the restaurant. Nobody was there to greet us and there was only an elderly couple in the entire room. It was noisy though because there was an event in the function rooms opposite which at one point actually spilled out into the restaurant!!! Not very ambient or comfortable. The food came out, it was ok but to be honest by this point none of us wanted to be there anymore. We were all extremely upset with the lack of service and the faulty towers experience.
I actually didn't even bother to stay the night, I packed and drove 1.5 hours home at 9pm at night. This really was a terribly sad experience, the staff just forgot about us.
Had a great afternoon tea and spa deal at the Lime Tree Spa and hotel, I went with my daughter and sister in law. Great treatments and lovely afternoon tea with prosecco, would definitely recommend. Relaxing atmosphere and the best massage I had ever had !
Response from Jon_G-HughesHotels | Property representative |
Hi Rosi... Thanks for your email, if we have the space for you to park, we are more than happy for you to pick it up following a day visiting our beautiful City. Look forward to welcoming you on the 19th! Jon