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Mercure Salisbury White Hart Hotel

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900 Reviews from our TripAdvisor Community

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Showing 835: English reviews
Zurich, Switzerland
Reviewed 2 weeks ago via mobile

Stayed here 2 nights inbetween Christmas & New Year. Its the staff that make this hotel what it is. Young man on reception was extremely professional & helpful. Young waiter serving afternoon tea was very polite & discreet. Wonderful open fire in reception that is cared for at all times making it feel cosy. Excellent quality breakfast ingredients, good quality...

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Helpful?
Thank Swissmisstraveller
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Guest Thank you for taking the time to post your remarks following your most recent stay with us between Christmas and New Year. Firstly both the team and I appreciate all of your kind words for their customer service provided by the team at the hotel. However we take seriously all the negative comments made and you have my...

Hants
Reviewed 3 weeks ago via mobile

Booked this hotel for an overnight business trip in the area and was pleasantly surprised by the room amenities... proper coffee machine! Room was small but well decorated and good bathroom with pleasant toiletries. The only downside is that car parking is not included in the price.

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Helpful?
Thank familyholsHants
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear familyholsHants Thank you for choosing the White Hart for your most recent business trip to Salisbury. I was pleased to read that you had an enjoyable stay and that the coffee machine in one of our 'privilege rooms' was appreciated. May I wish you a Merry Christmas and all the best for 2017 where we hope to welcome you...

Exeter, United Kingdom
Reviewed 3 weeks ago

we wanted a nights break away before the Christmas rush and this hotel didn't disappoint the staff were very attentive the food was excellent, the breakfast was the best we had had in a hotel in a long time. The only downside was the creaking floors I know it's an old inn but I was afraid of waking people up...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Exeterb0y
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Exeterb0Y We really appreciate you taking the time to post your review following your recent shopping trip to Salisbury. I will take great pleasure in sharing your kind words with the entire team for their service and providing the food to match your expectations. May I wish you and your family a Merry Christmas and all the best for...

London, United Kingdom
Reviewed 3 weeks ago

The Room was on the first floor and there was no lift. There were issues with extending our booking. One staff member said it had been done but in reality it had not. The furnishing and room was a bit tired and in need of an upgrade. The Mecure brand must be athe the lower end of the Accor offering.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Tobagojoe
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Tobagojoe Thank you for choosing the White Hart Hotel for your most recent visit to our historic city of Salisbury. I wish to apologise for any inconvenience caused to your stay due to the miscommunication of the length of your stay between the night team and the next shift, I have shared your valuable feedback with the Front Office...

Exeter, United Kingdom
Reviewed 4 weeks ago via mobile

I arrived for a last minute business stop over. Food was fab in room dining. There was a party on that was really noisy - I politely asked to move. Gave me a better room and offered to help me with my luggage. Hannah on reception was an absolute delight, friendly used my name and charming. I asked for a...

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Helpful?
Thank abally1973
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear abally1973 It was great to read that a member of the team came in for such high praise and rest assured I will be thanking Hannah for her friendly service and the fact that she was able to resolve your concerns efficiently. Indeed the hotel is a very popular destination for both family and corporate Christmas functions throughout the...

poole
Reviewed 5 weeks ago

Nice bedrooms for our group of walkers on our Christmas get together with very comfortable beds, only one complaint from me as leader of the group is that the bathroom in 104 was so small one could only just get in and out which was a let down,otherwise excellent .

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Helpful?
Thank colin w
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear colin w Thank you and your group of walkers for choosing the White Hart Hotel in the heart of Salisbury for your recent get together. I will pass on your kind words to the team and we all hope to have the pleasure in your groups company in the future, please do not hesitate to let us know about...

Durrington, United Kingdom
Reviewed 5 weeks ago

Had a very comfortable night's stay at the White Hart, all the staff were friendly and accommodating. Our room was very clean and had a great choice of tea/coffee. The one thing I wasn't particularly happy about was having to pay £6.50 for parking, we were attending a function at the hotel so we thought it a good idea to...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Hollie T
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Hollie T Thank you so much for taking the time in letting us know of your experience whilst attending a function at the Mercure, White Hart Hotel recently. I will share your kind words for the accommodation and breakfast with the team as well as thanking them for providing a friendly level of service throughout your stay. We hope...

Exeter, United Kingdom
Reviewed 12 December 2016 via mobile

Not a bad stay, even though there were two discos going on our room was surprisingly quiet, not the best shower. Helpful and friendly receptionist. Handy for the town, a little bit annoyed that we had to pay for parking, if it was a budget hotel I might have expected it, but it wasn't a cheap room. Very good breakfast

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Helpful?
Thank 936msmith
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear 936msmith I was pleased to read that you had an enjoyable stay overall and that both the team and breakfast came in for words of praise. I will share all of your comments with the entire team as we look to continuously improve the level of services we offer at the hotel. We look forward in welcoming you back...

London
Reviewed 10 December 2016

We recently stayed at this hotel for a long weekend in Salisbury. The hotel is full of character and very close to the city centre. On check in the receptionist was very friendly and informative. We had requested a quiet room but found we had been given a room overlooking the Christmas party venue. The same receptionist, Hannah, was very...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank LS_Francis
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear LS_Francis Firstly thank you for choosing the White Hart when visiting Salisbury for a long weekend break. I was so pleased that you had an enjoyable stay and that the staff made the difference in particular Hannah who dealt with your request efficiently to ensure that you were well looked after. Rest assured I will share your words of...

Paderborn, Germany
Reviewed 9 December 2016

Just amazing, we had booked a Christmas lunch at a nearby pub for 14 people, when we arrived they had forgotten we were coming (despite taking a deposit). However we contacted The White Hart, and at extremely short notice they accommodated our party, served a full Christmas dinner in record time - wonderful staff, great atmosphere, fabulous service - absolutely...

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Helpful?
1Thank Clarice9999
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review

Dear Clarice9999 I was so pleased that we were able to 'save the day' and assist you following your disappointment with your original lunch booking. I understand that the team were quick to offer a private space for you and your party and I am really proud that we were able to delight you with both the quality of food...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Squires Restaurant
Squires Restaurant
Cuisines: British
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
This 17th century 3 star hotel with 68 en suite rooms stands in the centre of Salisbury overlooking the famous Cathedral. Ideal base to visit Stonehenge and the New Forest. 25 miles from Southampton Airport, 1 mile from Salisbury railway and coach station. The hotel features the award winning Squires Restaurant and Bar, a lounge, 3 conference suites and a free car park. Nearby local leisure facilities just a short walk away include swimming, sauna, squash, tennis, snooker, horse riding and golf. ... more   less 

Additional Information about Mercure Salisbury White Hart Hotel

Address: St. Johns Street | Wiltshire, Salisbury SP1 2SD, England
Region: United Kingdom > England > Wiltshire > Salisbury
Price Range: $127 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Salisbury White Hart Hotel 4*
Number of rooms: 68
Reservation Options:
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Also Known As:
Mercure White Hart Salisbury Hotel Salisbury
Accor White Hart Salisbury
Mercure Salisbury
Hotel Style:
#5 Luxury Hotel in Salisbury
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Salisbury White Hart Hotel staff and other travellers.
2 questions
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Addlestone, United Kingdom
over a year ago
Sequim, WA
over a year ago

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Questions? Get answers from Mercure Salisbury White Hart Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had 129 which was overlooking a side street and very quiet. Was a bit dark.”
 of 5 bubbles val292014, 4 Dec 2016 | Read review
“Rooms in the older part of the hotel have been modanisied”
 of 5 bubbles iansD5928OE, 29 Oct 2016 | Read review
“I booked through Le Club Accor for the best rate.”
 of 5 bubbles ABCCCR, 2 Oct 2016 | Read review
“Avoid rooms over extraction fans”
 of 5 bubbles eigbob, 2 Oct 2016 | Read review
“No lift !no restaurant menu ,no water in room .....”
 of 5 bubbles 777MartinD, 18 Sep 2016 | Read review
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