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Malmaison Hotel

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#11 of 86 Hotels in Leeds
Certificate of Excellence
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1 room 2 adults 0 children
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Malmaison Hotel
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1,266 Reviews from our TripAdvisor Community

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Showing 1,255: English reviews
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Reviewed yesterday NEW

I've stayed in a number of Malmaison hotels and have always had a good stay but this one is really loud. The staff were lovely and went through several rooms for me but eventually, admitted their rooms were loud. I would not recommend you stay if you need quiet. Goo location and food, like always. Just no good if you...

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Thank Sarah R
UK
Reviewed yesterday NEW

stayed here recently with work. Very good location, room was lovely, as always nice toiletries, and a really lovely breakfast. Only reason I've not given it a 5* -I ordered the house salad off the room service menu -and at £15,it was very poor value

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Thank Shaz1Uk
Reviewed 2 days ago NEWvia mobile

Stayed here for two nights. Not too big nor too small. Great stay, excellent breakfast. Perfect location, yes, the rooms can be a little noisy, but it's in a vibrant city centre. Only downside is no parking and the nearest carpark is £12 per 24 hours (over six hours actually) but this is indicative of most hotels in Leeds, and...

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Thank Sneakywillis
Management response:

Dear Sneakywillis, Thank you so much for your stunning review. Malmaison prides itself on delivering a fantastic product and the very best guest experience and I am thrilled to hear you had a great stay. Hopefully the team and I will have the pleasure of welcoming you back soon for another great stay. Best wishes, Craig Robson General Manager

Huddersfield, United Kingdom
Reviewed 4 days ago NEWvia mobile

Large portions of great food for meat eaters and vegans! They made me a roasted squash for the main and a hesthly sundae for dessert. The main course also comes with more vegetables than you can eat. Great service too.

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Helpful?
Thank jo l
Management response:

Dear jo l, Thank you for your lovely review about our fabulous Sunday lunch! I am pleased to hear that the team accommodated you and provided you with a fantastic meal. I will make sure your kind comments are passed on to the great team we have! Hopefully the team and I will have the pleasure of welcoming you back...

N. Yorkshire
Reviewed 5 days ago NEWvia mobile

Just spent the night in a club room. Large comfy bed, nice coffee machine, robes and power shower plus fab toiletries. Room on front so lots of road and reveller noise. Top tip - ask for a room at the back. Had full fry up for breakfast this morning - delicious and excellent service too.

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Helpful?
Thank wonderwoman41
Management response:

Dear wonderwoman41, Thank you for your review and kind words about our CLUB rooms. They are great and provide all the little extras to make a stay that little bit more special. I am also pleased to hear that enjoyed your breakfast, a good last impression and start to our guests day means a lot to us. Hopefully we will...

Birmingham
Reviewed 1 week ago

Lovely decor, large room, nice toiletries. It is though a bit tired with scratches, dents etc on furniture etc. Customer service needs improvement. You need to ask about discounted parking and maps of the city. At breakfast I had to ask again for cheese and meat plate. The grapefruit juice could strip paint. Nice choice of fruit but was hoping...

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1Thank BirminghamNetty
Management response:

Dear BirminghamNetty, Thank you for your review. I am glad that you enjoyed the room and the improvements that you mention are being addressed with our current bedroom refurbishment that will see each bedroom refurbished by mid May. Hopefully the team and I can welcome you back soon. Best wishes, Craig Robson General Manager

Reviewed 1 week ago via mobile

I've stayed at the Leeds Mal several times. This time I was left feeling a bit disappointed, which is a shame as I'm a fan. The staff were all friendly and if I were rating them I'd give five stars. It's also in a great location. The problem is the room needed a tidy up. We had a Mal Club...

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1Thank JulieAre
Management response:

Dear JulieAre, Thank you for your review and kind comments about the team, although a disappointing read We have inspected each of our CLUB rooms to identify anything that needs addressing, what you describe is not what Malmaison is about and I would like to offer an apology. Hopefully we will have the pleasure of welcoming you back soon for...

London
Reviewed 1 week ago

We stayed here for three nights and we absolutely loved it. The service everywhere could not be better, reception, bar, room cleaning. Nothing was too much trouble. Special mention to Ashley who had to cover for a bereavement and did breakfast and dinner and was always so joyful and courteous. I would have him working for me tomorrow! Breakfast was...

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Thank LondonFet
Management response:

Dear LondonFet, Thank you so much for your stunning review. I am thrilled to hear that you had a great stay, enjoying the room, food and team. I will be sure to pass on your feedback and your special mention to Ashley. Hopefully the team and I will have the pleasure of welcoming you back soon for another great stay....

Essex
Reviewed 2 weeks ago

This is a great hotel. The majority of the staff were really friendly (with the exception of 3 girls on the reception desk who were pretty uninterested in helping anyone and seemed to leave it all to a young girl whose name i think was Francesca (used to work at The Man Behind The Curtain) who was really helpful. We...

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Thank DidILikeItOrNot
Management response:

Dear DidILikeItOrNot, Thank you for your lovely review. I am pleased to hear that you had a great stay and will enjoy a return visit too. I will ensure that the points you have raised are investigated as we strive to be the very best. The team and I look forward to welcoming you back fro another great stay. Best...

London
Reviewed 2 weeks ago

20+ years of business travel and never had a more uncomfortable bed. I know it is a personal thing, but I'm not the only one based on prior reviews. "Hard as concrete" was a previous review - I agree. Breakfast quite good. Service a little surly but nothing obnoxious. Room (other than bed) was a little tired but otherwise ok:...

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Thank nlgood
Management response:

Dear nlgood, Thank you for your review although a disappointing read. We are currently having a bedroom make over that will see each bedroom fully refurbished in by the end of May including new beds and mattresses. I am pleased to hear that you enjoyed the breakfast. Hopefully the team and I will have the pleasure of welcoming you back...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Malmaison Hotel

Address: 1 Swinegate, Leeds LS1 4AG, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Price Range: $131 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Hotel 4*
Number of rooms: 100
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Also Known As:
Malmaison Hotel Leeds
Hotel Style:
#8 Luxury Hotel in Leeds
#14 Romantic Hotel in Leeds
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Hotel staff and other travellers.
11 questions
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nottingham uk
9 months ago
over a year ago

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Questions? Get answers from Malmaison Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms that face the main street if you can.”
 of 5 bubbles WildfireS3, 15 Feb 2017 | Read review
“We asked for 4th floor with street view. Had 412 which was on the corner.”
 of 5 bubbles 263stephenf, 9 Feb 2017 | Read review
“Pick a high floor”
 of 5 bubbles LenD710, 11 Jan 2017 | Read review
“Go for a refurbished room.”
 of 5 bubbles Relay, 4 Jan 2017 | Read review
“High rooms for me.”
 of 5 bubbles steviet758, 1 Jan 2017 | Read review
5 of 5