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Holiday Inn Express Birmingham - Star City

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Holiday Inn Express Birmingham - Star City
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418 Reviews from our TripAdvisor Community

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Showing 412: English reviews
Reviewed 14 August 2014

Hi had to stay here for 5 days whilst training next door to the hotel. The staff bent over backwards to help me and even moved me to a room on the first floor as I was afraid to use a lift.They are really friendly and approachable. The room is clean and tidy and cleaned everyday. The bed is so...

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Thank skoggy2001
Sheffield, United Kingdom
Reviewed 13 August 2014

Arrived very pleasent receptionist , room no air con was warm ! But offered free drinks ! Seamed a bit run down , lift also out of order for a short period , room wasn't up to usual standard pillows tired ! Dirt on walls , the receptionist made it though she was friendly ? Sophie ? , on busy...

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Thank 312orange
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear 312orange, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you found our receptionist pleasant. On the other hand, I apologize for the inconvenience our air conditioning system may have caused you. It...

Oxford, United Kingdom
Reviewed 13 August 2014

I was on a business trip in Birmingham and spent altogether 7 nights in the hotel on 4 seperate occasions. Check in was easy and pleasant, thanks for the helpful staff. I was always given a friendly smile even when checking in after midnight. The rooms are pretty much the same, ironing board, coffee/tea facilities, TV, aircon, and a nice...

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Thank Attis1
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Attis1, Thank you for taking time out of your busy day to write a review of our hotel. We are delighted you enjoyed your overall experience with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We look forward to welcoming you...

Edinburgh
Reviewed 9 August 2014

I feel that the organisation is letting itself down with this hotel and indeed to the staff that work there. The staff appear very open, welcoming and provided us with information. However they are working in conditions that require improvement so that they can provide the best service possible. Our overnight stay consisted of: being informed the air con is...

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Thank SharonDEdinburgh
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear SharonDEdinburgh, Thank you for taking the time to write your comments. Our goal is to ensure you feel valued and appreciated and I am happy to hear you found the level of staff service commendable. However, I am sorry our amenities did exceed your expectations and apologize for any inconvenience this may have caused you. The appropriate management has...

Northamptonshire, United Kingdom
Reviewed 31 July 2014

Just had a weekend at this lovely hotel. The receptionist Sophie was so helpful. Room was lovely. Air-conditioning was brilliant especially in this heat. Just a short stroll to Star City with a choice of at least 10 restaurants suitable for all tastes. Breakfast was lovely. We even took the lounge furniture into the garden at the back to enjoy...

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Thank Vanetta
Halifax, United Kingdom
Reviewed 16 July 2014

Not the best. bit of a rough area on a busy roundabout. badly needs an upgrade. Stayed in a family room the springs on the put up bed were broken. came down for breakfast, finished had to ask at 1045 on a Sunday. staff were pleasant. The star city restaurant area is full off curry houses not selling alcohol. a...

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Thank bernard h
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear bernard h, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. however, we’re sorry we fell below your expectation regarding the bed condition. We will address this concern. I assure you the feedback of our hotel will be reviewed...

Reviewed 12 July 2014 via mobile

A great location with taxi fare to the centre of Birmingham costing between £7 to £12 depending on time. The staff are friendly and helpful and the hotel is exceptionally clean. The rooms are modern and well furnished free wifi is included. The breakfast buffet is kept topped up with hot freshly cooked food and although it only contains the...

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Thank BobPallas
Bedford, United Kingdom
Reviewed 5 July 2014 via mobile

Simply cannot fault this hotel. The receptionist/barmaid was professional and very friendly but didn't know anything about football! I was also very happy the rooms had air conditioning as early July is very warm. Well done holiday inn star city!

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1Thank Rob E
Newcastle, United Kingdom
Reviewed 13 June 2014

I stay in this hotel every few months for business and it's always comfortable and clean. The staff are always helpful and friendly and there's ample parking. It's also just across the road from the Star City Leisure Complex, and a short drive from the Fort Retail Park, so there are plenty of facilities right on the doorstep. Of course...

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1Thank Paul M
London, United Kingdom
Reviewed 7 June 2014

After having a very bad experience with Holiday Inn express in luton and Hemel Hempstead i was a little anxious that my company had booked me in there. How wrong i was. From check in to departure it was GREAT. helpful staff rooms where clean and very well maintained and the free wifi worked perfectly. The shower was amazing i...

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Thank Phil3966

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Holiday Inn Express Birmingham - Star City

Address: Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: $90 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Birmingham - Star City 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton By Hilton Birmingham Star City Hotel Birmingham
Birmingham Blueberry Hotel
Hotel Style:
#47 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Birmingham - Star City staff and other travellers.
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Questions? Get answers from Holiday Inn Express Birmingham - Star City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Rooms at the back would be quieter but did not notice much noise at the front”
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