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Crowne Plaza Hotel Birmingham NEC

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Crowne Plaza Hotel Birmingham NEC
Crowne Plaza Hotel Birmingham NEC
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1,588 Reviews from our TripAdvisor Community

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Showing 1,565: English reviews
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Dubai, United Arab Emirates
Reviewed 2 days ago NEWvia mobile

While this hotel is very close to the airport that's about all it has going for it. It seems reasonably new but the rooms are tiny and the food is lacking in presentation, flavor and substance. In addition the breakfast buffet is very very limited and the staff starts clearing it out about 20 minutes before it actually ends which...

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Helpful?
Thank DXBSwede
Reviewed 3 days ago NEW

Excellent hotel with very high level of customer service, will always stay here when working at or visiting the NEC. Easy access to the halls, yet peaceful location overlooking the lake. Restaurant can be busy at times.

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Helpful?
1Thank Andrew O
Martin W, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear Andrew O, I am really pleased you enjoyed your stay with us and in particular your room and the service you received from the team. Thank you so much for sharing your experience and writing such a positive review! We appreciate the recommendation and look forward to welcoming you back soon. Warmest regards Martin Woods, General Manager

Lytham St Anne's, United Kingdom
Reviewed 1 week ago NEWvia mobile

From start to finish, we were made to feel welcome and a particular mention for Rebecca on reception who handled our check-in, recognising we had booked 8 day parking and got our holiday off to a flying start as an IHG member! Dinner and breakfast not wow, but good, bedroom comfortable and clean and plenty of parking spaces. Quick taxi...

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Helpful?
Thank Mark R
Martin W, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear Mark R, I am really pleased you enjoyed your stay with us and in particular the service you received from Rebecca. Thank you so much for sharing your experience and writing such a positive review! Your feedback is very much appreciated, and I will be sure to share it with the team as I know they will be encouraged...

Barnsley, United Kingdom
Reviewed 1 week ago via mobile

On first appearance a nice enough hotel. Arrived late so didn't use the restaurant and headed straight to my room. Noticed that road noise even late at night was loud and the windows did little to prevent this. Buffet breakfast similar in quality to a Premier Inn but coffee rather poor out of a machine. On the plus side though...

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Helpful?
1Thank JanAyar
Martin W, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear JanAyar, Thank you for your review of the hotel. We are sorry to hear that your stay was disturbed by noise. During your next stay at the hotel please be sure to request a quiet room upon arrival and we will endeavour accommodate this for you. I am happy to hear your enjoyed your experience at breakfast We really...

Birmingham, United Kingdom
Reviewed 1 week ago via mobile

Great hotel, lovely teams and wonderful rooms. Plenty of parking available. Quick check in, check out, friendly staff, clean hotel it is spotless. Starbucks on site is a bonus. Next to Resorts world, NEC and Genting Arena

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Helpful?
Thank lovetotravelamigo
Martin W, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear Lovetotravelamigo, Thank you for taking the time such a positive review of the hotel, your feedback is very much appreciated and will be passed to the Management Team. I delighted to read the lovely comments about the service you received from the staff, I will be sure to share it with the team as I know they will be...

crieff, perthshire, scotland
Reviewed 1 week ago via mobile

My work booked a room for me here while I was attending the trade show across the road at the NEC. Check in was very quick and while making my way to the lifts I was offered a beverage and canapés to take with me to my room. The wine was much needed and went down very well. Upon entering...

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Helpful?
1Thank julz4
Edgmond
Reviewed 1 week ago via mobile

This hotel does NOT provide a shuttle service as on previous posts. There is no concierge at the hotel either. A taxi will cost you £8 and the front desk can book you one. Be aware that the breakfast on a weekend does not start before 7am. So if on an early flight there is no point booking a breakfast...

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Helpful?
Thank Jary8
Martin W, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear Jary8, Thank you for your review. I am glad you thought the room was lovely, and appreciate your constructive feedback in regards to breakfast availability. I have passed your comment onto our restaurant Management for discussion and review. With regards to the shuttle service unfortunately, due to security restrictions and regulations by the airport on all local hotels, the...

Southampton, United Kingdom
Reviewed 1 week ago

I checked in and the check in staff were very friendly and helpful. My room was very nice and generally quiet. I went to make tea in the morning and there were no teabags. The hotel is used by flight crews which is fine but the next morning the crew all on my floor checked out at 6am I did...

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Helpful?
Thank Martin G
Martin W, General Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear Martin G, Thank you for your review. I am pleased that you enjoyed most aspects of your stay, however I would like to apologise for the shortfalls you experienced in regards to the noise made by our housekeeping staff. I can assure you your comments will be the subject of a remedial training review with the team so that...

Reviewed 2 weeks ago via mobile

After a busy day of travel and meetings and another long day ahead, a good night sleep is all I want from my hotel. I was rudely woken up at 6:30 by somebody opening the door and entering the room. Just as I drifted back to sleep, it happened again. I pressume staff as they left as soon as they...

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Helpful?
2Thank Ian L
Martin W, Front Office Manager at Crowne Plaza Hotel Birmingham NEC, responded to this review

Dear Ian L, Thank you for your review. I am extremely sorry to hear this feedback, I would like to apologise profusely for these errors. Your feedback is extremely valued by us and we have therefore passed this onto the relevant department. Your comments will be the subject of a remedial training review with the team so that your disappointment...

Newcastle-under-Lyme, United Kingdom
Reviewed 2 weeks ago

Stayed here for one night in a twin room whilst visiting the Genting Arena with a friend to see Donny Osmond. Friendly, helpful staff. Managed to check in half an hour early. Excellent room with comfortable twin beds. Pillows were a bit too hard for our liking though. Lots of extras including water, hot chocolate, biscuit, toiletries etc. Breakfast was...

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Helpful?
2Thank smithytrio

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of England the Crowne Plaza Birmingham NEC offers a unique contemporary style and simple elegance on the doorstep of the NEC and within close proximity of Birmingham International Airport. Crowne Plaza Birmingham NEC offers a luxurious accommodation featuring air-conditioning, high speed Internet access (subject to an additional charge) and TV with movies on demand. A fashionable bar and Pendigo's Restaurant is also available for all residents and non-residents. With 11 custom-designed meeting and banqueting suites, Crowne Plaza Birmingham NEC has the flexibility to host events of many shapes and sizes. Set in landscaped grounds overlooking Pendigo Lake, Crowne Plaza Birmingham NEC is only 5 minutes walk from the National Exhibition Centre and NEC Arena, 5 minutes drive from Birmingham International Airport and International Train Station, 10 miles from Birmingham City Centre and within easy reach of major UK motorways (M5, M6, M40 and M42).WI-FI Internet Access is available in all meeting rooms, bar and the restaurant. We also have very reasonable Park and Fly packages packages available. ... more   less 

Additional Information about Crowne Plaza Hotel Birmingham NEC

Address: Pendigo Way | National Exhibition Centre, Birmingham B40 1PS, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: $137 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Birmingham NEC 4*
Number of rooms: 242
Reservation Options:
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Also Known As:
Crowne Plaza Birmingham
Birmingham Crowne Plaza
Hotel Style:
#14 Business Hotel in Birmingham
#20 Luxury Hotel in Birmingham
#32 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Birmingham NEC staff and other travellers.
13 questions
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Dickson, Tennessee
London, United Kingdom
3 months ago
Pontyclun. South Wales
Bridgend South Wales
6 months ago
Tamworth, United Kingdom
9 months ago

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Questions? Get answers from Crowne Plaza Hotel Birmingham NEC staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay on the same floor as the flight crews”
 of 5 bubbles 460MartinG, 9 Feb 2017 | Read review
“If you're sensitive to cold get a room higher up!”
 of 5 bubbles roflcopter, 31 Jan 2017 | Read review
“I would stay somewhere else!”
 of 5 bubbles edc226, 26 Jan 2017 | Read review
“Rooms with the Lake view are very good.”
 of 5 bubbles TheRetiredTraveller, 5 Dec 2016 | Read review
“Check your bill!”
 of 5 bubbles OharaKent_England, 26 Nov 2016 | Read review
5 of 5