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Macdonald Burlington Hotel

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Traveller (517)
Room & Suite (183)
Dining (34)
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Overview
  • Excellent40%
  • Very good32%
  • Average17%
  • Poor7%
  • Terrible4%
Travellers talk about
“new street station”(325 reviews)
“lovely hotel”(138 reviews)
“train station”(132 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Rooms
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
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Reviews (3,144)
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3,107 results
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1,169
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536
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1,169
1,020
536
243
139
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All reviewsnew street stationlovely hoteltrain stationcity centreexcellent locationcooked breakfastgerman marketexecutive roomreception staffchristmas marketcentral birminghama lovely staylovely roomenjoyable stayone night stayfull englishbull ring
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511 - 515 of 3,107 reviews
Reviewed 5 September 2016

Our visit was undermined by poor staffing and restaurant management which lead to very slow breakfast delivery either in the restaurant or room service. The continental choice was poor too. The noise from the busy streets (unavoidable) throughout the night requires much better sound proofing...More

Review collected in partnership with this hotel
2  Thank David S
Response from James B, Manager at Macdonald Burlington HotelResponded 13 September 2016

Dear David S I am sorry to learn it would appear we have not met the high standards we set ourselves for you on this particular visit. Please be assured that your feedback will be discussed with the team at our weekly management meeting to...More

Reviewed 5 September 2016

I stay in a lot of the McDonalds hotels as I find there locations are great and generally very good service. This is the second time I have stayed at this particular hotel, the positive is the location right outside the train station and if...More

Thank Jez A
Response from James B, General Manager at Macdonald Burlington HotelResponded 13 September 2016

Dear Jez A Thanks for your review. I am pleased that you enjoyed most aspects of your stay, however I would like to apologise for the service shortfalls you experienced. Your comments are not reflective of our usual standards and I would like to assure...More

Reviewed 5 September 2016

Very well presented hotel and room. Room was clean and tidy and had everything you need. We only stayed one night but would be very comfortable for a long stay. Staff were friendly and helpful. Location was ideal! Would definitely stay again.More

Review collected in partnership with this hotel
Thank sophiecW9934UC
Response from James B, General Manager at Macdonald Burlington HotelResponded 12 September 2016

Dear sophiecW9934UC I am really pleased you enjoyed your stay at the Macdonald Burlington Hotel recently. Thank you so much for sharing your experience and writing such a positive and helpful review. We look forward to welcoming you back soon! Warmest regards James James Bee...More

Reviewed 5 September 2016

We booked for one night to celebrate our 5th wedding anniversary and were welcomed with a congratulations, a room upgrade and a card. Staff made us feel really special. We also paid an extra £5 to have breakfast brought to our room which was lovely....More

Review collected in partnership with this hotel
Thank AmyTron
Response from James B, General Manager at Macdonald Burlington HotelResponded 12 September 2016

Dear AmyTron I am really pleased you enjoyed your stay at the Macdonald Burlington Hotel recently to celebrate your 5th wedding anniversary. Thank you so much for sharing your experience and writing such a positive review. We look forward to welcoming you back soon! Warmest...More

Reviewed 5 September 2016

Booked this hotel an hour before checking in, the staff were very helpful and friendly. Had a big room with huge bed which was very comfortable, but needs a little TLC in the bathroom where tiles are chipped and chipped paintwork. Air conditioning wasn't very...More

Review collected in partnership with this hotel
Thank Cokey63
Response from James B, General Manager at Macdonald Burlington HotelResponded 6 September 2016

Dear Cokey63 I was pleased to learn that you received excellent service from the team, however I was sorry to learn of your disappointment with your room. We are committed to investing in and improving our product for the future and have a refurbishment programme...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 88 - USD 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Birmingham
#19 Luxury Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#27 Business Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 88 - USD 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Birmingham
#19 Luxury Hotel in Birmingham
#19 Romantic Hotel in Birmingham
#27 Business Hotel in Birmingham
Room types
Suites, Non-Smoking Rooms
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Traveller (517)
Room & Suite (183)
Dining (34)
Questions & Answers
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CAPRICORN1Rhodes
19 January 2018|
AnswerShow all 3 answers
Response from Jeremy F |
I once stayed here a couple of years ago and also encountered a mouse.
2
Votes
CAPRICORN1Rhodes
19 January 2018|
Answer
Response from Chris K | Reviewed this property |
We booked a suite and I don't think it was recently refurbished but modern and very comfortable apart from grubby blinds and window.
0
Votes
18 January 2018|
AnswerShow all 4 answers
Response from jacquelinefleet | Reviewed this property |
Our breakfast was included in the price of our stay.The usual price of it was more expensive than other places but it was really good.Sorry I can't help more
0
Votes
Room Tips
"Internally facing rooms are quiet, if darker."
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"Ask for room that is not on New Street"
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"use rooms away from conference rooms"
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"Lift to all floors. Have a suite for luxury"
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