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Macdonald Burlington Hotel

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Macdonald Burlington Hotel
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2,895 Reviews from our TripAdvisor Community

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Showing 2,860: English reviews
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Cannock
Reviewed yesterday NEWvia mobile

Visited the restaurant at macdonald burlington for afternoon tea as everywhere else was fully booked. I was a little apprehensive wondering why this place wasn't fully booked. I needn't have worried. From the moment we walked through the door (5 adults and a baby) we were greeted by wonderful staff who could not have done more to make us feel...

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Thank ClaireJ318
Leicestershire, United Kingdom
Reviewed yesterday NEW

My friend and I stayed here this weekend when in Birmingham for a meet up. Everything about the hotel was excellent. We got a good deal, staff were really friendly and helpful, our rooms were lovely and very comfortable and breakfast was great too. The hotel's location is fab for everything in Birmingham, including New Street Station. Would highly recommend....

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Thank Damienne C
Reviewed 4 days ago NEWvia mobile

Everything about this hotel was beautiful and perfect Stayed here last Friday, check in was easy and quick, the man in reception very friendly and knowledgeable about the surrounding area. The hotel is designed very elegantly, the main hotel bar located on the 2nd floor was friendly welcoming and relaxing, our room was massive and spotlessly clean. The bar located...

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1Thank Hailie C
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Hailie C Thank you for taking the time to write your review. Your kind comments are really appreciated and I will be sure to pass them on to my team! We hope to welcome you back soon. Kindest regards James James Bee General Manager

Reviewed 4 days ago NEWvia mobile

First impressions of this hotel were great, it's a very grand hotel and we received a warm welcome. Our room was nice and clean, a few cracks and marks in both the room and bathroom can be put down to age. The welcome at breakfast was a bit abrupt and the cooked breakfast was rather basic, but there was a...

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Thank Chloe G
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Chloe G Thanks for your review. I am glad you enjoyed your stay overall and appreciate your constructive feedback. I will share your comments with the team as I know they will be motivated by it. I hope we will have the opportunity of welcoming you back to the hotel. Kind regards James James Bee General Manager

Greater London, United Kingdom
Reviewed 4 days ago NEW

What a great hotel. one minute walk from New Street Station. Fantastic city centre location, first class reception staff, very accommodating, very helpful and friendly. Room was very large, very well decorated and furnished with good quality, no, very good and well manufactured high quality fixtures, furniture and fittings, all to the highest standard rather than your typical chain type...

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1Thank rogern577
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear rogern577 I am really pleased you enjoyed your stay with us and in particular your room and the service you received from the team. Thank you so much for sharing your experience and writing such a positive review! We appreciate the recommendation and look forward to welcoming you back! Warmest regards James James Bee General Manager

San Diego, California
Reviewed 6 days ago NEWvia mobile

My husband grew up outside Birmingham many yea s ago so we went back for a visit. We were gobsmacked by the changes to the City Center and for anyone who has not been do go. We stayed at The Burlington which is located right near the main train station off of New Street. The rooms are large and well...

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Thank nellie0212
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear nellie0212 Thanks for your review. I am pleased that you enjoyed most aspects of your stay, however I would like to apologise for the shortfalls you experienced. Your comments will be the subject of a remedial training review with the team so that your disappointment could not be repeated. I appreciate the recommendation and sincerely hope to have the...

Manchester, United Kingdom
Reviewed 6 days ago NEWvia mobile

Great hotel and rooms were comfortable, good size but old fashioned. We checked in late evening as we had been to Cheltenham races. The attitude of Richard on the front desk was appalling and very rude to ourselves and his poor colleague(whom he took great pride in telling us all that he was new and had only been there 3...

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1Thank 539sarahm
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear 539sarahm Thank you for your review. I am pleased you enjoyed your stay overall and hope luck was with you when at the races. I was ; however, extremely disappointed to learn of the welcome you received at check in. My reception team, indeed all of my staff, usually receives very positive feedback for the high level of customer...

Norwich, United Kingdom
Reviewed 1 week ago via mobile

Stayed at the Burlington hotel very nice stay the room clean the bed a bit small not a full size double the cleaning staff very good staff breakfast hot and good choice on the menu the hotel is in a nice part of the city

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Thank NStutt
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear NStutt Thanks for your review. I am glad you enjoyed your stay overall and appreciate your constructive feedback. I will share your comments with the team as I know they will be motivated by it. I hope we will have the opportunity of welcoming you back to the hotel. Kind regards James James Bee General Manager

Reviewed 1 week ago via mobile

Stayed for 2 nights whilst attending a course based in the hotel conference facilities. Reception clean and nice decor, staff were all pleasant and polite, dealing with any queries efficiently. Always greeted with a smile. Room was small but clean and nicely decorated, nice touches like robe and bottled water. Also a fridge which is always a bonus. Bathroom spotless...

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Thank Janeshort999
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Janeshort999 I am really pleased you enjoyed your stay with us and in particular the service you received from the team. Thank you so much for sharing your experience and writing such a positive review! We look forward to welcoming you back soon. Warmest regards James James Bee General Manager

Reviewed 1 week ago

Great location and an average breakfast. The room we choose was of a good standard, but the bathroom was tied and needing refitting. As befits a hotel of this size the guests varied with noise levels based on luck. The overall service levels were good, but would have preferred more local knowledge and staff. Overall like the majority of this...

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Thank TheWildcolonial
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear TheWildcolonial I am sorry to learn it would appear we have not met the high standards we set ourselves for you on this particular visit. Please be assured that your feedback will be discussed with the team at our weekly management meeting to ensure that any similar disappointment could not be repeated. It is always helpful to receive feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Macdonald Burlington Hotel

Address: Burlington Arcade, Birmingham B2 4JQ, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range: $129 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Burlington Hotel 4*
Number of rooms: 114
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Also Known As:
Macdonald Burlington Birmingham
Hotel Macdonald Burlington
Hotel Style:
#6 Green Hotel in Birmingham
#9 Family Hotel in Birmingham
#17 Luxury Hotel in Birmingham
#18 Romantic Hotel in Birmingham
#26 Business Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Burlington Hotel staff and other travellers.
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over a year ago
newcastle staffordshire
3 months ago
over a year ago

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Questions? Get answers from Macdonald Burlington Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high room with street view”
 of 5 bubbles rogern577, 23 Mar 2017 | Read review
“the larger the room the better”
 of 5 bubbles TheWildcolonial, 14 Mar 2017 | Read review
“do not have new street or side view”
 of 5 bubbles carol186377, 9 Mar 2017 | Read review
“avoid at all cost”
 of 5 bubbles KevinN930, 28 Feb 2017 | Read review
“Make sure the bed size is what you paid for”
 of 5 bubbles EddleCanard, 25 Feb 2017 | Read review
5 of 5