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Macdonald Burlington Hotel

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Macdonald Burlington Hotel
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2,834 Reviews from our TripAdvisor Community

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Showing 2,801: English reviews
Bath, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed in lots of places in Birmingham but this is the best so far. Lovely old hotel that has not been wrecked by halving the size of the rooms to double the occupancy. Huge rooms as a result that are comfortable and very well appointed. Bed was on the soft side but I slept well which is what it is...

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Thank Biff61
Reviewed 4 days ago NEWvia mobile

Have stayed here on a number of visits. The building dates back to the days of Railway Hotels and in some areas shows it. If you get a room which has been refurbished it's fine. On the other hand have had some rooms which are in need of TLC. Cleanliness can be improved in places. Noticed a few times dishes...

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Thank 92,002
Carlisle
Reviewed 6 days ago NEW

Our second stay at the Burlington. The room (Executive King) was full of character and very spacious. Plenty of cupboard space - very comfy large bed makes all the difference. Nice to have the robes and slippers provided for comfort. Cleanliness was of a high standard. We had the full breakfast on both mornings and service was good. It is...

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Helpful?
Thank AztecCarlisle
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear AztecCarlisle I am really pleased you enjoyed your stay with us and in particular the comfort and cleanliness of your room and the service you received from the team. Thank you so much for sharing your experience and writing such a helpful review. We look forward to welcoming you back soon! Warmest regards James James Bee General Manager

Plymouth, United Kingdom
Reviewed 1 week ago

I wasnt intending to stay here again after a poor experience last time. However, the convenience of the really good location of the hotel right near the shops and station swung it. Positives: Location as mentioned Friendly staff wonderful old building Reception area and bars are pleasant Could be better: Bedrooms remind me of a care home for older people...

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Thank tina m
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear tina m Thank you for taking the time to write your review. I am truly sorry to learn of your experience and very disappointed that we appear to have let ourselves down and failed to meet your expectations again. I would be most grateful if you could contact me directly so I may discuss your stay and give you...

Swansea, United Kingdom
Reviewed 1 week ago via mobile

Great location just opposite New street station. Classical interior with a feel of the early 20th century. My room however was a little disappointing, little being the word. I'd booked a single room which in this case meant a single bed, snug room and only two milk cartons for drinks-a little mean. But other than that and enjoyable stay with...

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Thank rawrider
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear rawrider I am pleased you enjoyed your stay with us overall, however I am sorry for your disappointment with the size of your room. We do have a small number of single bedrooms equipped with single beds which are advertised as such and readily available to book, as are double rooms for sole occupancy. We would happy to arrange...

Reviewed 1 week ago via mobile

I couldn't fault this hotel at all it's perfect location and gorgeous classic look. Me and my girlfriend checked in on Saturday and were given a room without a bath as soon as I called down to reception without any questioning we were re allocated to a amazing room with a huge bath tub! All the staff were so friendly...

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Helpful?
Thank Vicki S
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Vicki S I am really pleased you enjoyed your stay with us and in particular your breakfast experience and the service you received from the team. Thank you so much for writing such a helpful review. We look forward to welcoming you back soon! Warmest regards James James Bee General Manager

Worcester, United Kingdom
Reviewed 1 week ago via mobile

We stayed here recently and while it is a great location and nice hotel the room we had was on noisy side, 305. The trams run to side of hotel, till late which is ok and restart early at around 2am the tram line cleaners are out. The double glazing is ineffective and the windows do not shut properly,the one...

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Helpful?
Thank ruthtp59
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear ruthtp59 Thanks for your review. I was pleased to note that you enjoyed some aspects of your stay; however, may I sincerely apologise for the inconvenience caused by the noise disturbance you experienced in your room. As The Burlington is a city centre hotel, we do experience some urban noise and I am sorry that this disturbed you. We...

Caversham, United Kingdom
Reviewed 1 week ago

We went back to the Burlington this time was our forth stay, best location in Birmingham to stay near the station, shopping, and tram. This time we met up friends we had not seen for six month. As usual Richard W put us in rooms next to each other, which made things easy for us to get the most out...

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Thank 119jennie
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear 119jennie I am really pleased you enjoyed your 4th stay with us and in particular the service you received from Richard and the team. Thank you so much for sharing your experience and writing such a positive review! We look forward to welcoming you back in the summer! Warmest regards James James Bee General Manager

Solihull, England, United Kingdom
Reviewed 2 weeks ago via mobile

Never stopped here before opposite new station great location. The hotel is lovely old but very quaint, the staff are lovely and the baccuss bar is excellent. Our room is large and little dated but it has character and is spotless and the beds are fab. Room had an iron what was a life saver as I crumpled my better...

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Thank BK1875
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear BK1875 Thank you for your review following your stay. Your feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it. We hope to welcome you back soon. Kindest regards James James Bee General Manager

London, United Kingdom
Reviewed 2 weeks ago

This was the Midland Hotel – one of the old ‘grand’ railway hotels – now highly polished and generally well maintained. Well located immediately opposite the new New Street Station (now named Grand Central and an airport-like shopping spectacle). Pleasant staff but poor communication between the front desk and housekeeping. Room was not well checked between guests. Excellent restaurant –...

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Helpful?
Thank Mike99Marg
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Mike99Marg Thanks for your review. I am glad you enjoyed your stay overall and appreciate your constructive feedback. I will share your comments with the team as I know they will be motivated by it. I hope we will have the opportunity of welcoming you back to the hotel. Kind regards James James Bee General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Macdonald Burlington Hotel

Address: Burlington Arcade, Birmingham B2 4JQ, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range: $122 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Burlington Hotel 4*
Number of rooms: 114
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Also Known As:
Macdonald Burlington Birmingham
Hotel Macdonald Burlington
Hotel Style:
#5 Green Hotel in Birmingham
#9 Family Hotel in Birmingham
#15 Luxury Hotel in Birmingham
#18 Romantic Hotel in Birmingham
#26 Business Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Burlington Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room on a higher floor.”
 of 5 bubbles AztecCarlisle, 15 Jan 2017 | Read review
“Ask for a quiet room.”
 of 5 bubbles tinamE3758NK, 14 Jan 2017 | Read review
“Luxury hotel, but mid range price”
 of 5 bubbles 119jennie, 8 Jan 2017 | Read review
“Upper floors are always quieter”
 of 5 bubbles Mike99Marg, 7 Jan 2017 | Read review
“Book a room but NOT with Breakfast.”
 of 5 bubbles LucyCKBerkshireUK, 4 Jan 2017 | Read review
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