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Hilton Birmingham Metropole Hotel

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Hilton Birmingham Metropole Hotel
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4,928 Reviews from our TripAdvisor Community

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Showing 4,835: English reviews
Cheshire
Reviewed 13 December 2015

Stayed here for one night whilst exhibiting at the NEC recently. I have stayed at a number of hotels on the NEC site or around it and this was the best of all. I pre-booked two rooms months in advance and the cost was complete value for money. The site is huge and there must be hundreds of parking spaces....

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Helpful?
Thank TheViking66
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear TheViking66 Thank you for your review. I'm glad you had such a great stay with us and apologise that you were not advise of the parking charge arrangements prior to departure. We look forward to welcoming you back again in the near future. Kind regards Patrick Stapleton General Manager

Reviewed 12 December 2015 via mobile

My friend took me out for afternoon tea to celebrate my birthday. The restaurant was very clean and relaxing. All the staff were very helpful and welcoming. They made me feel so special. They went out of the way to make my day memorable. Thank you Eva, Kristine and the wonderful bar man. The cocktail was very nice and the...

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Helpful?
Thank FLavish1
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear FLavish1 Thank you for your review. It's pleasing to receive such positive feedback regarding our friendly, helpful team. I'll be sure to share your kind words. I hope we see you again soon. Kind regards Patrick Stapleton General Manager

durham uk
Reviewed 11 December 2015

Stayed over , due to Charity function being held there , as expected , service and venue very good, staff pleasant and helpful, food very good.Breakfast excellent, plenty of it and very good standard .

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Helpful?
1Thank villan20
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Villan20 Thank you for your review. I'm pleased everything met your expectations during your stay and I hope we have the opportunity of seeing you again soon. Kind regards Patrick Stapleton General Manager

Taunton, United Kingdom
Reviewed 11 December 2015

I would definitely recommend a stay here . Very close to NEC and a short ride to Birmingham airport. Staff are helpful and the breakfast excellent. Our stay was a "Park and Stay" for our holiday to Lanzarote and we would use again. Very comfortable and clean.

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1Thank somerset58
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Somerset58 Thank you for your review following your visit to the hotel. Great to see you had such a fantastic experience using our fly and park deal. We look forward to welcoming you back again in the near future. Kind regards Patrick Stapleton General Manager

Wrexham, United Kingdom
Reviewed 11 December 2015

Recently stayed here for one night whilst going to motorcycle live at the NEC. Arrived early and there were several car parking spaces at the hotel. check in was smooth and happy with our queen executive room. Room was spacious and comfortable. 5 min walk maximum to NEC. After the show, we decided to head to Birmingham to visit the...

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Helpful?
Thank EmL0u84
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear EmL0u84 Thank you for your review. What a great review - I'm delighted you had such a super time during your stay. I hope we have the pleasure of seeing you return again soon. Kind regards Patrick Stapleton General Manager

Birmingham, United Kingdom
Reviewed 10 December 2015

recently enjoyed afternoon tea here.with a group of friends and iit was very well presented,very tasty and good value for money.One of our party was a vegetarian but it was no problem at all for the staff who made sure that her sandwiches were to her taste. The only negative part to the afternoon was when we came to depart...

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Helpful?
1Thank pauline h
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Pauline Thank you for your review. It's great to know you all had such a lovely Afternoon Tea experience With regard to parking charges, in the past when we did not charge, we found that visitors to the NEC used our car park to avoid the charges made by the NEC. Unfortunately, this was something we found very difficult...

Northampton, England, United Kingdom
Reviewed 9 December 2015

My friend and I had a deluxe twin room. Not the best view but we had a perfect stay . The reception staff were very helpful when we asked for directions and booked breakfast. We were allowed into our room early as well, which was a bonus . Had a swim in the morning which was nice. Free towel provided....

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2Thank SFB2020
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear SFB2020 Thank you for your review following your visit to the hotel. I'm so pleased you had such an enjoyable stay with us and we look forward to welcoming you back in the not too distant future. Thank you again for taking the time to provide your feedback. Kind regards Patrick Stapleton General Manager

London, United Kingdom
Reviewed 8 December 2015

I am writing to highlight the stay i had at your Metropole Hilton at the NEC in Birmingham on the 5th December 2015. Firstly i understand this is a busy time of year for us all and that most like to have a drink around the festive period. So I was not surprised to see a full blown fight break...

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7Thank Andrew C
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Andrew Thank you for your review. I was of course very sorry to learn of your experience. Please contact caroline.hagan@Hilton.com who will be only too happy to investigate further, however in the meantime, please accept my sincere apologies for the poor experience you had on this occasion. It is not reflective of the usual standards at our hotel. Kind...

Dartmouth, United Kingdom
Reviewed 8 December 2015

Heating disconnected and a dirty sock under the table. I'm an Hilton HHonors member but will not stay here again. When I reported to heating I was accused of being awkward. The guy removed a panel and the heating had been unplugged. He plugged it back in and when set to 19 degrees it went up to a very hot...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank David C
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear David Thank you for your comments following your stay. Your experience is certainly not typical of the usual standards that prevail at this hotel and please rest assured your feedback will be discussed with the Chief Engineer and Executive Housekeeper for review with their respective teams. Please accept my apologies for the lapse in standards on the occasion of...

Tamworth
Reviewed 8 December 2015

From start to finish Nadhir (our waiter ) in the lounge , fishbowl area was curtious , friendly , professional and totally on the ball . I travel a reasonable amount and it's rare to come across this standard of service . The food was amazing , the atmosphere was very festive and Christmassy . I will certainly go again...

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Helpful?
2Thank Keri C
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Keri Thank you for your review. I'm so pleased you were impressed with the service you received from our waiter Nadhir. I'll be sure to pass on your feedback. We look forward to welcoming you back in the not too distant future. Kind regards Patrick Stapleton General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more   less 

Additional Information about Hilton Birmingham Metropole Hotel

Address: National Exhibition Centre, Birmingham B40 1PP, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: $150 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Birmingham Metropole Hotel 4*
Number of rooms: 794
Reservation Options:
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Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Birmingham Hilton
Hotel Style:
#9 Spa Hotel in Birmingham
#24 Luxury Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Birmingham Metropole Hotel staff and other travellers.
35 questions
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3 months ago
Coventry, United Kingdom
7 months ago
London, United Kingdom
north wales

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Questions? Get answers from Hilton Birmingham Metropole Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps get a room close to reception - it can be a long walk down the corridors!”
 of 5 bubbles 149petea, 20 Mar 2017 | Read review
“Get a room near the lift else it could be a long walk”
 of 5 bubbles Far2G0, 19 Mar 2017 | Read review
“Best avoided altogether”
 of 5 bubbles rubyh2017, 19 Mar 2017 | Read review
“check into any other hotel in the area”
 of 5 bubbles bangthedrums, 18 Mar 2017 | Read review
“All rooms are comfy and super quiet. Economy priced rooms are as good as the suites.”
 of 5 bubbles westinn2013, 15 Mar 2017 | Read review
5 of 5