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Hotel ibis Birmingham Centre New Street

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Hotel ibis Birmingham Centre New Street
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1,398 Reviews from our TripAdvisor Community

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Showing 1,326: English reviews
2 reviews
Reviewed yesterday NEW via mobile

Fantastic location, modern hotel, easy parking, nice brekkie & extremely friendly and helpful staff. I want to revisit, however, I will definitely BRING EAR PLUGS! I can pretty much sleep through anything but the noise here is horrendous. Nightclubs & a taxi rank immediately outside the hotel means shouty drunk people, traffic, horns & sirens. I managed a total of... More 

Helpful?
Thank 3Alfredz
Ossett, United Kingdom
Level Contributor
125 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed yesterday NEW via mobile

We went down to Birmingham by train and this hotel is a short walk away from New Street station. Close to the Bull Ring shopping centre and Chinatown and the Birmingham Hippodrome. Clean no nonsense room with a comfortable bed and small but efficient bathroom with body wash provided. Tea and coffee making facilities in the room. Free wifi throughout... More 

Helpful?
Thank Sue P
London, United Kingdom
1 review
Reviewed 4 days ago NEW

Such a shame that this hotel is opposite a noisy nightclub. Our room was opposite a smokers' balcony of the nightclub, so we had thumping music and people shouting until late. Really fortunate that other rooms were available and kind of the hotel to move us. Really poor customer service though when a member of staff (Pavel) came to our... More 

Helpful?
Thank andreacoady
GM_HotelIBC, Guest Relations Manager at Hotel ibis Birmingham Centre New Street, responded to this review

Dear Andrea, Many thanks for letting us know your thoughts, and rest assured we will look into this matter. I would also like to apologise for the way your feedback was handled. I would really appreciate if you could contact me at any time on 0121 622 6010 or email me at h1459-dm@accor.com to discuss things further. With kind regards,... More 

Travellers are raving about these Birmingham hotels

Kendal, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 days ago NEW

The room was very small.we stayed in room 112 the cupboard they call a wardrobe was tiny 6 pieces of clothing room. The bathroom was terrible we had to get out of the shower close the door to dry yourselves. Not a good experience overall. The only good things we're the lady who greated us at breakfast was lovely and... More 

Helpful?
Thank martcully
GM_HotelIBC, Guest Relations Manager at Hotel ibis Birmingham Centre New Street, responded to this review

Dear Guest, I’m so sorry that you were disappointed by your experience saying with us at ibis Birmingham Centre New Street. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter, but feel free to contact me on 0121 622 6010 or email me on h1459-dm@accor.com to discuss this further.... More 

Honiton, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW

I was very impressed with the Ibis hotel. Its in a perfect position. Its only a few minutes walk to Birmingham New Street station. The Bullring shopping centre is also about a 10 minute walk away and its right next door the Hippodrome theatre. As for the hotel itself... It looks like it's been recently refurbished. The bed room was... More 

Helpful?
Thank Sarah L
GM_HotelIBC, Guest Relations Manager at Hotel ibis Birmingham Centre New Street, responded to this review

Dear Sarah, Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the ibis Birmingham Centre New Street again very soon. Kind regards, Shamil Sayani Guest Services Manager More 

Mansfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW via mobile

Had trouble with a full basement car park. The maintenance man came to our rescue and was the friendliest, politest and most helpful man in Birmingham. Shame the young male bar tender was crap, think he didn't like us?

Helpful?
Thank Tisnick
GM_HotelIBC, Guest Relations Manager at Hotel ibis Birmingham Centre New Street, responded to this review

Dear Guest, We at the ibis Birmingham Centre New Street very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and I have taken notes all your comments. If you would like to discuss this further then please do not hesitate to contact me on 0121 622 6010 or via email at h1459-dm@accor.com. We look forward... More 

Northampton, United Kingdom
Level Contributor
109 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 week ago

The check in/out was fast and efficient. The location was perfect for our needs and close to town and restaurants. We used the free wifi, the only downsides were the room was excessively hot and we had to sleep with the window wide open all night. Not ideal with noise from the pubs and clubs outside. Also the bathroom was... More 

Helpful?
Thank Sarahwivak
GM_HotelIBC, Guest Relations Manager at Hotel ibis Birmingham Centre New Street, responded to this review

Dear Sarah, I’m delighted you enjoyed your stay. Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back to the ibis Birmingham Centre New Street very soon. Kind regards, Shamil Sayani Guest Services Manager More 

Biggleswade Bedfordshire
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

Lovely Hotel, immaculately clean, very pleasant and helpful staff. Good choice for breakfast. Bedrooms had everything you needed, shower and toilet area spotless. Handy location, very near New Street Station and Bull Ring shops, we went for German Market, very handy for that.

Helpful?
Thank Globetrotter037
GM_HotelIBC, Guest Relations Manager at Hotel ibis Birmingham Centre New Street, responded to this review

Dear Guest, Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to ibis Birmingham Centre New Street very soon. Kind regards, Shamil Sayani Guest Services Manager More 

Birmingham, United Kingdom
2 reviews
Reviewed 1 week ago

Tried to check-in at midday but room wasn't ready so stored our bags. Got a phone call at 9:00pm to say there was a problem with our room (basically the hotel had been over booked) - so got taxied to a hotel next to Birmingham airport for the night (30 minutes away) and brought back the following morning!! Totally unacceptable!!... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank jtk1975
GM_HotelIBC, Guest Relations Manager at Hotel ibis Birmingham Centre New Street, responded to this review

Dear Guest, Thank you for taking the time to write your comments on here. I do apologise for the issues with your booking and the inconvenience this caused you during your visit to Birmingham. If you would like to discuss this further then please do not hesitate to contact me on 0121 622 6010 or via email at h1459-dm@accor.com. Kind... More 

Leicester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

For £90 a night I expected a lot better... The hotel reception and waiting area is very nice but there's hardly any staff! When we arrived there was one person on the check in desk and they also had to serve people at the bar which just resulted in long queues.. Very unprofessional. We then went up to the rooms... More 

Helpful?
Thank BSavage1997
GM_HotelIBC, Guest Relations Manager at Hotel ibis Birmingham Centre New Street, responded to this review

Dear Guest, I’m sorry we failed to live up to your expectations. The team and I at ibis Birmingham Centre New Street appreciate your feedback, though, and we are addressing the issue. Please feel free to call me on 0121 622 6010 or email me on h1459-dm@accor.com to discuss further. Kind regards, Shamil Sayani Guest Services Manager More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
ibis Birmingham Centre New Street offers 159 contemporary bedrooms with air cooling in the heart of the lively Chinese quarter and adjacent to the Arcadian Centre with its various bars and nightclubs. The Chill Bar at the hotel serves snacks 24 hours per day. 3 min walk from the Birmingham central train station(New Street) and Bullring Shopping Centre. Close to the NIA, ICC and easily accessible by train from NEC. 5 conference rooms for up to 200 delegates. The hotel is easily accessible from the M1, M6 and M42 motorways. Limited Car parking spaces at Hotel and also nearby Public car park. ... more   less 

Additional Information about Hotel ibis Birmingham Centre New Street

Address: 21 Ladywell Walk | Arcadian Centre, Birmingham B5 4ST, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: $64 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel ibis Birmingham Centre New Street 3*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Priceline, Expedia, Booking.com and ACCOR so you can book your Hotel ibis Birmingham Centre New Street reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ibis Birmingham City Centre Hotel Birmingham
Accor Birmingham City Centre
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Questions & Answers

Here's what travellers have asked, with answers from Hotel ibis Birmingham Centre New Street staff and other travellers.
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Questions? Get answers from Hotel ibis Birmingham Centre New Street staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles martcully, 29 Nov 2016 | Read review
“we were at the frount of the hotel and the noise was minimal.”
 of 5 bubbles maevemcneill, 16 Nov 2016 | Read review
“Higher floors would be quieter”
 of 5 bubbles samdaisytoby, 10 Nov 2016 | Read review
“best not have a room on the noisy side”
 of 5 bubbles S2622MMtinac, 3 Nov 2016 | Read review
“Choose a room on the top floor (4) at the rear to escape the noise”
 of 5 bubbles Morealle, 15 Oct 2016 | Read review
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