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Novotel Birmingham Airport

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Novotel Birmingham Airport
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2,266 Reviews from our TripAdvisor Community

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Showing 2,122: English reviews
Ramsey, United Kingdom
Reviewed 2 weeks ago

Perfect location for an early checkin the following morning. Very clean and a lovely big bed. Slept really well then super shower before we left. Everything we would expect was in the room. We didn't eat in the hotel so can't comment on the food.

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Helpful?
Thank SallyDQ
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review

Good morning, Just a few words to thank you for staying with us and sharing your views on this platform. It is much appreciated and I hope we will have the pleasure to welcoming you back next time you fly from Birmingham Airport. With kind regards, Christophe Ughetto

Manama, Bahrain
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Thank Stul56
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review

West Midlands
Reviewed 2 weeks ago via mobile

So we are here on a family trip Pre boarding 1st thing.. spare bed ready... No 3rd towel, cup, glass, biscuit & toiletries for 1 not 3 ... so I asked reception.., we get extra towel nothing else I expect more here and the receptionist simply shrug it off like take these from downstairs we'll no ! I booked a...

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Helpful?
Thank Louise P
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review

Good morning, Thank you for your comments. I am very surprised to read about your experience with our team and have personally debriefed it with the team. Thank you once again for bringing it to my attention and I am sure this will not reoccur. With kind regards, Christophe Ughetto

Birmingham, United Kingdom
Reviewed 2 weeks ago via mobile

This is a convenient located hotel especially for early morning flights. Unfortunately they must realise it may not be repeat business - along with its multi cultural workforce - nobody seems to care. Requests for simple things....can We have a " soft pillow " ...Yes but it never arrives. The beef was " rock hard " at dinner....response OK thanks....

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Helpful?
Thank Phill E
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review

Good morning and many thanks for your comments. I am sorry to read you felt the customer service at the hotel was not to your satisfaction. Please rest assured all comments (good and bad) are being looked into and actions taken when necessary. We do invest a lot in the training of our team as actually we do have a...

Shrewsbury, United Kingdom
Reviewed 2 weeks ago via mobile

Great start to your holiday par up the car at airport parking and chill at this hotel or even better if travelling by train you just literally cross over the road to hotel entrance. Rooms very comfortable and cosy good room faculties and nice bathroom. Dinner and breakfast options but we always leave very early so use as a good...

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Helpful?
Thank Jaydle15
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review

Good morning, Just a few words to thank you for your kind comments. I am delighted you found the hotel's location to your satisfaction and hope we will have the pleasure of welcoming you back. With kind regards, Christophe Ughetto

Kerkdriel, The Netherlands
Reviewed 2 weeks ago via mobile

With 5 colleagues together we had dinner here. We were very well served. The food was good as well. Very good wines, we had a very enjoyable evening. The steaks were well prepared, according individual preferences.

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Helpful?
Thank Leopold M
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review

Good morning, Thank you very much for your comments. I will pass them on to the restaurant and kitchen teams. I am sure they will be very pleased! Thank you once again and I hope to see you again soon. With kind regards, Christophe Ughetto

cheshire uk
Reviewed 3 weeks ago

hotel really is shabby and run down as others have said, went for breakfast this morning at 7.30 and half the food on display was inedible, rock hard and i mean rock hard sausages eggs black pudding, as someone once in the business i know its essential to have someone checking the state of food under the lamps at service,...

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Thank martyd
Reviewed 3 weeks ago via mobile

Run down and not worth the money. They thing because they've added some new duvets and such it'll hide the crumbling structure of the building. The rooms were really small and uncomfortable. The food was good at the bar area and that's about all the place had going for it.

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Helpful?
Thank Lisa M
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review

Good morning and thank you for your review. I am disappointed to read your experience did not meet your expectations on this occasion. We will of course take into consideration your comments. Thank you once again. With kind regards, Christophe Ughetto

Nottingham, United Kingdom
Reviewed 3 weeks ago via mobile

I stayed here on Saturday. I booked through holiday extras as me and my husband had a late flight back to Birmingham and thought it would be a nice end to holiday. We arrived at the hotel at 2am. Was given a room 436 and we headed in the lift and to the room. We got to the room and...

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Helpful?
1Thank Dionne L
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review

Good morning and thank you for your comments. I am sorry to read about your experience. Please feel free to contact me directly on Christophe.Ughetto@accor.com and I will be more than happy to look into your complaint. With kind regards, Christophe Ughetto

Kranenburg, Germany
Reviewed 3 weeks ago

Good: Rooms are small but clean. Restaurant has decent food. Bad: Airco in the room wasn't working properly. In the restaurant I was put underneath a heating vent in the ceiling, where hot air was blowing on me all evening. They advertize with a Nespresso machine in the better rooms, correct, but of the 6 capsules available only one was...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank JSVV
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review

Good morning, Thank you for your review. I have shared your comments with the team and we will investigate why you were only provided with decaf coffee in your room. We will ensure to order straight away the correct items. Thank you very much for bringing this to my attention. With kind regards, Christophe Ughetto

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 

Additional Information about Novotel Birmingham Airport

Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: $121 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, ACCOR, Orbitz, Travelocity, Agoda, Cancelon, TripOnline SA, HotelQuickly, getaroom.com and Evoline ltd so you can book your Novotel Birmingham Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel
Hotel Style:
#5 Green Hotel in Birmingham
#10 Luxury Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#30 Business Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Birmingham Airport staff and other travellers.
26 questions
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Questions? Get answers from Novotel Birmingham Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have stayed in many different rooms here and it's always quiet, not a sound of aircraft noise at all.”
ZandaSpain, 22 Apr 2017 | Read review
“I believe all rooms are fine”
T4117RDpatrickh, 12 Apr 2017 | Read review
“Higher floors give a great view of the bustling airport.”
SallyDQ, 11 Apr 2017 | Read review
“You cannot hear outside noise in your room and the curtains are dark to help with sleeping”
AngelaR150, 30 Mar 2017 | Read review
“There are no good rooms. stay higher floor and face the airport. Rooms are quiet”
travelingphotodude, 29 Mar 2017 | Read review
5 of 5