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Surtees Hotel

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1 room 2 adults 0 children
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554 Reviews from our TripAdvisor Community

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Showing 546: English reviews
Barnsley, United Kingdom
Reviewed 3 August 2015 via mobile

Firstly we were greeted by a receptionist who laughed when I asked if there was anywhere near by to park my car (even though the hotel is situated next door to a multi-storey car park). The entrance to the hotel is actually round the back of the building so not the easiest to find, however, it is in a great...

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1Thank LouiseMcnic
Rugeley, United Kingdom
Reviewed 1 August 2015

lovely staff nothing is to much trouble for them pleasant friendly and helpful :) great room and very comfortable bed best nights sleep ever in a hotel will definitely come here again :) 2 mins walk from great shops and 2 mins walk from the beautiful quayside absolute surrounded by restruants and brilliant drinking places 5 star staff and situ...

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1Thank bev365
Falkirk, United Kingdom
Reviewed 31 July 2015

First impressions not good - the hotel doesn't actually have entrance signs and is wrapped around the back of a 'Brewdog'. We waited in the reception area for around 10 minutes until someone came to the desk to check us in. When we got to our room, Cleaning staff were sitting on the stairs/around our room talking about other members...

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2Thank Laura W
Cumbria
Reviewed 28 July 2015 via mobile

Stayed here with friends at the weekend. We had 2 double bedrooms on the third floor. Was worried about the stay after the numerous terrible reviews on here. Do not believe. One of the rooms (39) was a lot larger than the other but 35 was ample size. Both rooms had shower gels, biscuits, a kettle and iron provided. Very...

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Thank Crc36
Hellevoetsluis, The Netherlands
Reviewed 26 July 2015

Got to Newcastle early and was able to drop my bag off to go and do some sightseeing. Around 3pm I was back at the hotel and was promptly checked in. The room ( 35, 3rd floor ) was nice and clean. View wasn't al that as the room faced a parking garage. Bed was very comfortable. Didn't sleep to...

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1Thank nieb20475
Reviewed 23 July 2015 via mobile

I was not looking forward to staying here after reading the reviews. However, I had a very nice stay. I stayed in a twin room, very spacious and came complete with a bath which in my mind is a luxury these days with hotels of any standard; I took full use of it; water was piping hot and the bath...

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1Thank Craig D
Darlington, United Kingdom
Reviewed 22 July 2015 via mobile

Stayed on Saturday night with my partner,expected some noise as its in the city centre..but it was loud!!..the staircase smelled really bad like an old social club/pub..thankfully the room didn't!! the bed and pillows were really uncomfortable..shower leaked and was controlled by a mixer tap so either scalding hot or freezing cold..to be honest the best thing about the room...

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Thank ceh_84
Farr, United Kingdom
Reviewed 11 July 2015

Arrived on a warm Thursday evening. The desk staff helpful and friendly. Before I arrived i had phoned to make a change to my booking no problems it was sorted. Then phoned to ask about parking. ( which is free in the car park out the back between 5.pm-8am). The room a double with a view of the car park....

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2Thank Terri_pat
Bolton, United Kingdom
Reviewed 6 July 2015

The Surtees Hotel, Dean St, Newcastle. Avoid. I was there earlier. First I was given the key for room 24, ageing lift was broken so I tramped up loads of grubby stairs with my luggage. Opened 24 and there is already luggage in the room as I wander in. This is the cue for screaming as there are a couple...

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5Thank robgrundy
Ballymena
Reviewed 6 July 2015 via mobile

Where do I begin. First off any pictures you may have seen of this hotel looking nice must be quite a few years out of date as this is not the case. When we arrived we were met by an ignorant man on reception who clearly could not be bothered to be there or give any good customer service. As...

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3Thank HighStreet51

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi

Additional Information about Surtees Hotel

Address: 12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: $70 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Surtees Hotel 3*
Number of rooms: 40
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Also Known As:
Surtees Hotel Newcastle Upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Surtees Hotel staff and other travellers.
9 questions
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3 months ago
4 months ago
5 months ago
Derby, United Kingdom

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Questions? Get answers from Surtees Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms access from first floor stairs but has a lift”
 of 5 bubbles michaelLincolnshire, 10 Dec 2016 | Read review
“Ask for a room at the rear as the front is very noisy”
 of 5 bubbles LinsleyT, 29 Oct 2016 | Read review
“A room on a high floor may give you more quiet”
 of 5 bubbles lmorby, 15 Oct 2016 | Read review
“As close to the ground floor as possible in case the elevator still doesn't work!”
 of 5 bubbles weegerd, 1 Aug 2016 | Read review
“Go for a room at the back as less noisy”
 of 5 bubbles couldbeyou, 20 Jul 2016 | Read review
5 of 5