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The hotel was easy to find and had lots of parking (£6 which we had not been told prior to booking and for which we got no proof). Walking in through a haze of smoke was not good nor was our first room which was...More
Thank Alison H
Response from Sheena H, General Manager at Novotel Newcastle AirportResponded 4 weeks ago
Thank you for your comments - both positive and negative. I am genuinely sorry that your experience was not brilliant. However, I am pleased our staff dealt with the issue you experienced quickly and efficiently.
We hope to see you again in the near future....More
We decided to visit the cities of the north and stayed in newcastle, couldn't have been better, the hotel was just great and most of the staff too. We left the hotel early every morning after a great breakfast and spent the day visiting, York...More
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Response from Sheena H, General Manager at Novotel Newcastle AirportResponded 4 April 2018
Dear Mr Badajoz,
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.
General Manager Sheena Hodgson
We have parked here a few times but our last experience will be our LAST!!! Parked our vehicle on the 7th of March went for a 2 week holiday and on our return discovered it had been stolen.........it was taken on the 18th of March...More
Thank Doug S
Response from Sheena H, General Manager at Novotel Newcastle AirportResponded 29 March 2018
Thank you for your comments. I am genuinely sorry for your experience. It was a very rare and unfortunate occurrence. I personally fully cooperated with the police and provided all information that was needed and I do hope they are able to resolve the crime...More
£209 for 4 nights so not a bad find, room is a little dated but in good order, lighting is really dim though, my one bug bare is finding out once here they charge another £6 a day parking so an extra £24, when mentioned...More
Thank Jon N
Response from Sheena H, General Manager at Novotel Newcastle AirportResponded 22 March 2018
Thank you for your feedback. Please let us know if you would like an extra lamp for your room. My team will be more than happy to help. For future reference, our car parking charge is advertised on all booking sites and is shown more...More
My company booked me into this hotel last minute to beat the bad weather, cannot fault the staff at all, they were very friendly and helpful and out clearing the snow from the carpark on the morning.
The rooms were OK but in need of...More
Thank Helen S
Response from Sheena H, General Manager at Novotel Newcastle AirportResponded 12 March 2018
"Thank you for taking the time to write a review about your recent visit to Novotel Newcastle. I am delighted that you enjoyed your stay and I have noted your comments about the door, which I have since reported to my Maintenance Manager. We do...More