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Swan Hotel & Spa Lavenham

Expedia.comUSD 164*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Swan Hotel & Spa Lavenham
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1,155 Reviews from our TripAdvisor Community

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There are newer reviews for Swan Hotel & Spa Lavenham
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Showing 1,149: English reviews
Epsom, United Kingdom
Reviewed 2 weeks ago

I visited this hotel with girlfriends for a short break, we had afternoon tea - but were not offered any champagne to accompany the tea. The service at tea, breakfast and dinner was slow, including a cup of tea in the lounge area - which must have taken over 20 minutes to arrive. We used the spa for treatments, but...

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Helpful?
Thank eps0msilverlady
JaneLarcombe, BDM at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. I am sorry to hear about the areas of service which were not as speedy as they should have been. We value customer feedback and your comments have been fed back to the relevant team members. We hope that you see improvements, next time you visit. If...

Arundel, United Kingdom
Reviewed 2 weeks ago

We had a lunch at this venue and have to say it was excellent with very helpful staff and good value all round. We had a quick look around the accommodation which looked exceptional and pets are welcome too!

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Helpful?
Thank barryh100
JaneLarcombe, BDM at Swan Hotel & Spa Lavenham, responded to this review

We're delighted to hear that you enjoyed your visit and we look forward to welcoming you back again. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E: jane.larcombe@theswanatlavenham.co.uk

Cambridge
Reviewed 2 weeks ago

This was a night away for my husband's birthday as we were eating close by. The hotel is beautiful with lots of character. Our room was the last one when we booked it so it was small ish with a double bed whic is smaller than we have at home but we were comfortable and the hotel is clean. The...

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Helpful?
Thank CambridgeCW
JaneLarcombe, BDM at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. We value customer feedback and appreciate your comments - thank you. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E: jane.larcombe@theswanatlavenham.co.uk

Leigh-on Sea, United Kingdom
Reviewed 2 weeks ago

We booked a 2 night stay with champagne, dinner B and B which was good value. Yes the floors are creaky, the walls thin and our room was over a staff entrance with a loud banging door but it is delightful. The restaurant serves a lovely breakfast and a good dinner menu. The communal rooms are full of interest and...

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Helpful?
Thank Leighites
JaneLarcombe, BDM at Swan Hotel & Spa Lavenham, responded to this review

We're delighted to hear that you enjoyed your stay, but I am very sorry to hear that the check-out experience was not first class. Thank you for taking the time to share your review on Trip Advisor. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E:...

england
Reviewed 3 weeks ago via mobile

Visited here,as we had an afternoon tea bought as a gift,so thought we'd stay couple nights. Well hotel itself all very nice,staff all ok,fab room '3'.... Until we noticed u cant open any windows,so the room felt hermetically sealed!!! So a very stuffy room after couple hours in it!!! By morning we both had headaches and once dressed we headed...

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Helpful?
Thank maxine0810
JaneLarcombe, BDM at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. I asked for the Housekeeping Team to check the windows in Room 3 and they have reported back that they do open. We would gladly have come to assist you during your stay, if you had telephoned Reception. We're so sorry that you were disappointed with your...

Sudbury, United Kingdom
Reviewed 3 weeks ago

Just had to say a very big thank you to the staff of the Gallery Restaurant and particularly John and George for making my Birthday Lunch such a warm occasion. The food, as always was absolutely delicious and service top notch. Thank you, Jan T.S.

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Helpful?
Thank jants2017
JaneLarcombe, BDM at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor and we're very pleased to hear that you enjoyed your birthday lunch. John and George will be thrilled to read your feedback - thank you. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager...

Reviewed 3 weeks ago

We stayed here overnight after our wedding. Lovely hotel and such friendly people in a great town.definatly will come again. The room was clean and big.We didn't eat in the restaurant but had breakfast the next morning which was lovely.Staff friendly and helpful.

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Helpful?
Thank Lisa T
JaneLarcombe, BDM at Swan Hotel & Spa Lavenham, responded to this review

Many congratulations on your wedding and we're delighted to hear that you enjoyed your stay at The Swan at Lavenham. Thank you for taking the time to share your review on Trip Advisor. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E: jane.larcombe@theswanatlavenham.co.uk

Reviewed 3 weeks ago via mobile

Popped in today for lunch when in Lavenham. Beautiful hotel with excellent staff. Had sandwiches and tea which could not be faulted. I regularly dine at the Swan and would definitely recommend eating here. The afternoon teas are excellent.

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Helpful?
Thank stephen h
JaneLarcombe, BDM at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. We value customer feedback and appreciate your comments - thank you. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E: jane.larcombe@theswanatlavenham.co.uk

Saffron Walden, Essex
Reviewed 3 weeks ago

We booked a Cygnet room, bed and breakfast. On arrival we were greeted by the porter who helped with the suitcase. This was very helpful. Room 1 was on ground floor near the car park of hotel. Lovely room, clean and comfortable bed. Breakfast in morning was delicious, served at table. Always like staying at this hotel, staff are warm...

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Helpful?
Thank eh313
JaneLarcombe, BDM at Swan Hotel & Spa Lavenham, responded to this review

Thank you for your kind review and we're pleased to hear that you enjoyed your stay. Sometimes Wifi reception can be effected in the hotel by the large beams which can get in the way, so it's worth moving around, as better signals can be located within the hotel, when you're closer to a different Wifi connection point, of which...

London, United Kingdom
Reviewed 18 April 2017

Very friendly atmosphere and staff very professional. Lovely clean room with comfortable bed. Delicious breakfast with lots of choice. Private car park close to hotel as there is no room to park on road.

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Helpful?
Thank Barbara F
JaneLarcombe, BDM at Swan Hotel & Spa Lavenham, responded to this review

Thank you for taking the time to share your review on Trip Advisor. We value customer feedback and appreciate your comments - thank you. If I can assist you further, at any time, please do let me know. Kind regards Jane Jane Larcombe Business Development Manager E: jane.larcombe@theswanatlavenham.co.uk

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Nestling in the Suffolk countryside, between Bury St. Edmunds and Sudbury, is The Swan Hotel & Spa in Lavenham, perhaps one of England's most iconic hotels. The Swan dates back to the 15th century when it played a key role in Lavenham's wool trade. Today it is a quintessential English country hotel and restaurant, proud of its achievement of AA 4 Red star, two AA Rosettes & Visit England Large Hotel of the Year 2013. Ancient oak beams and inglenook fireplaces blend beautifully with rich furnishings and fabrics to create the perfect ambiance for rest and relaxation. The historic old bar boasts a wonderful collection of memorabilia, including a wall signed by British and American airmen stationed at Lavenham Airfield during World War II. The Swan is a wonderful place in which to celebrate a variety of special occasions, including romantic weddings, christenings and family get-togethers. It is also a unique venue for seminars, meetings and conferences, where 15th century inspiration combines with 21st century innovation. ... more   less 

Additional Information about Swan Hotel & Spa Lavenham

Address: High Street, Lavenham, Babergh District CO10 9QA, England
Region: United Kingdom > England > East Anglia > Suffolk > Babergh District > Lavenham
Price Range: $200 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swan Hotel & Spa Lavenham 4*
Number of rooms: 45
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Also Known As:
Lavenham Swan Hotel
Swan Hotel & Spa Lavenham England
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Questions & Answers

Here's what travellers have asked, with answers from Swan Hotel & Spa Lavenham staff and other travellers.
8 questions
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Norwich, United Kingdom
Alicante, Spain
over a year ago
Hinckley, United Kingdom
11 months ago
4 months ago

See all questions (8)

Questions? Get answers from Swan Hotel & Spa Lavenham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Although on the High St there was secondary glazing so little to no noise”
797craigg, 18 May 2017 | Read review
“This is a dog-friendly hotel so if you have allergies ask them to check which are the least doggie rooms!”
Poppy_LC, 18 May 2017 | Read review
“ask for one at the back of the hotel or on the side”
eps0msilverlady, 10 May 2017 | Read review
“Further towards the back maybe but not sure!”
Leighites, 6 May 2017 | Read review
“Room very hot even though all radiators turned off .No lovely fluffy towels again all ok but nothing special Room quiet on side of hotel .”
Tredgold1948, 16 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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