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Bannatyne Spa Hotel Bury St Edmunds

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Bannatyne Spa Hotel Bury St Edmunds
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505 Reviews from our TripAdvisor Community

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Showing 505: English reviews
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london
Reviewed yesterday NEWvia mobile

We had an overnight spa break booked. I was very anxious due to negative reviews but I was pleasantly surprised. The communication leading up to my break was excellent. Special thanks to Michael who sorted out our dietary requirements and concerns. I also requested rooms close to each other as there was 7 of us. The rooms were lovely, the...

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Helpful?
Thank shumms
County Londonderry, United Kingdom
Reviewed yesterday NEW

We just returned from a 1 night break at the former Clarice House. After reading the mixed reviews recently, we were a little hesitant what to expect and decided to lunch prior to arrival. Check in was smooth and we were able to check into our rooms immediately where we got changed and into the robes and slippers as provided...

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Thank ch0tipagli
Ipswich, United Kingdom
Reviewed yesterday NEWvia mobile

dissapointing weekend for the money we had paid! dont get me wrong the place looks nice but it did feel like it was unorganised! We didnt say anything whilst there as we dont get to go places much as we have 2 young children so we was goin looking for luxury but the reality of it was not really that...

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Thank jamieson c
Norwich, United Kingdom
Reviewed 3 days ago NEW

We had a wonderful day at the spa. There were 7 of us. Very friendly staff at reception gave us our robes and slippers and a tour of facilities. We pre booked our lunch so we could enjoy the pool area and relaxation area. We enjoyed a prosecco as part of our package, but unfortunately the service at lunch was...

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Thank Sheshe184
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Dear Guest Thank you for your lovely comments regarding the friendliness of the team and im so pleased you had a wonderful day. So sorry you missed out on your dessert. Thanks again Daryl

Framlingham, United Kingdom
Reviewed 4 days ago NEWvia mobile

Just yesterday, my other half and I had the most wonderful experience at Clarice House, Bannatyne's. Upon arrival, the smiley and attentive Laura looked after our every needs, showing us to our room along with a tour of the excellent, clean, modern facilities. We enjoyed a few hours before our treatments with Kim and Lucy G. Again, polite, smiley and...

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1Thank camjenk
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Dear Guest Thank you very much for such a wonderful review, and thank you for mentioning the names of the team members that stood out, this is really important to us and they will be over the moon. Im also so pleased you enjoyed your food - we very much look forward to seeing you in the future. Thanks again...

Saffron Walden, United Kingdom
Reviewed 4 days ago NEWvia mobile

I recently visited here as a gift from my friends when I left my work placement. I took my mum with me, we were so excited and couldn't wait for a relaxing day at the spa. When arriving the lady at the front desk was very welcoming and told us what to do and where to go. We also pre...

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2Thank bayford94
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Dear guest, Thank you for your comments regarding the cleanliness and the friendliness of the team, I would like to discuss your treatment further with you - you can contact me direct on bannatyne.co.uk/contact/feedback/#feedbackform Thanks Daryl

Essex, United Kingdom
Reviewed 5 days ago NEW

Amazing offer room dinner breakfast 2x 30 min treatment full use of the spa on day of arrival and day of leaving. food was lush service with a smile all for £100. Each. room was large and clean bed was not the best sleep ever but ok couldn't fault it

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2Thank BonDianexx
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Fabulous comments, thank you so much for taking the time to review and i look forward to seeing you again soon. Daryl

royston uk
Reviewed 5 days ago NEWvia mobile

This is our second Bannatyne spa experience. We are on a mission to do a spa a month, not necessarily within the same spa group. We booked via a third party, which didn't tell us that we could of rung up the day before to give the voucher code. ( this saves time when getting to reception) wifi is rubbish...

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Thank kazzy8
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Thank you for your review, and so pleased that you have made reference to the team, this makes me very happy. Im pleased to say the new hoover works well.!! See you again soon and thank you Daryl

Romford, United Kingdom
Reviewed 1 week ago

This is my 4th visit to Clarice House, the first since Bannatynes have taken over. I wont be visiting again! We ordered the 2 for 1 deal on Buy a gift, which we have always ordered and has always been excellent value for money. This time is really wasn't, and I would have rather they increased the price a bit...

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Thank Becks2979
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Dear Guest I would like to talk through your experience with us, can you contact direct at bannatyne.co.uk/contact/feedback/#feedbackform Thanks Daryl

London, United Kingdom
Reviewed 1 week ago

We stayed over night in a very large and clean room. The Staff were very friendly and helpful, especially Laura on the front desk. The Spa Team were fantastic, the massages we had were very soothing and relaxing. The Pool was nice and warm, all towels and lockers are free to use. The food in the restaurant was very tasty,...

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Helpful?
Thank mickyboy93
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Thats great news, and thank you for your feedback, Laura will be so pleased. See you again soon Daryl

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service

Additional Information about Bannatyne Spa Hotel Bury St Edmunds

Address: Horringer Road | Horringer Court, Bury St Edmunds IP29 5PH, England (Formerly Clarice House)
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds
Hotel Class:5 star — Bannatyne Spa Hotel Bury St Edmunds 5*
Number of rooms: 13
Also Known As:
Clarice House Hotel Bury St. Edmunds
Clarice Hotel Bury St Edmunds
Clarice Spa Bury St Edmunds
Bannatyne Spa Hotel Bury St Edmunds Suffolk
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Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Spa Hotel Bury St Edmunds staff and other travellers.
2 questions
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Bury St Edmunds, United Kingdom
8 months ago

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Questions? Get answers from Bannatyne Spa Hotel Bury St Edmunds staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are chic and nicely decorated we didn't have aircon but large fan supplied in room”
  • Superior room although have stand in a standard which is also nice
BonDianexx, 20 Apr 2017 | Read review
“GRUBY , no care given anywhere FUNNY SMELL TO”
kings672017, 16 Apr 2017 | Read review
“Summerhouse is nice and big.”
LordKinally, 26 Feb 2017 | Read review
“The rooms were clean but pool area lets it down.”
sarahcO4073LJ, 13 Feb 2017 | Read review
“We stayed in Honolulu room which was lovely - spacious room with a huge bathroom”
sonian178, 29 Jan 2017 | Read review
5 of 5