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Best Western Plus Stoke-On-Trent Moat House

Overview
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Rooms
30 Dec.31 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,696)
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1,674 results
Traveller rating
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1 - 5 of 1,674 reviews
Reviewed 2 days ago via mobile

Best Western Plus Stoke-On-Trent Moat House Stoke-on-Trent Moat House ParkingEye - £160 now or County Court Action!!!! This review related to my visit to the Best Western Plus Moat House in Stoke on Trent following a visit to the hotel for a Wedding Fair that...More

Date of stay: September 2018
Thank 301ralphw
Reviewed 3 days ago via mobile

Had a fabulous time last Thursday for the Grease meets Dirty Dancing night. The room looked great, with all the tables having that ‘festive feel’. The atmosphere was buzzing and the food, as always, was delicious! I’m always so impressed with the food at the...More

Date of stay: December 2018
Thank Devin1986
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 2 days ago

Dear Devin1986 Thanks for a great review, so pleased you enjoyed your night. Hope to see you again soon. With kind regards Edwina

Reviewed 4 days ago via mobile

We just had sandwiches and sides of salad and chips. All very nice, well presented, excellent service. Very convivial surroundings, nicely furnished and comfortable. Staff very polite, quick service despite being busy.

Date of stay: December 2018
Thank 466melvyn
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 3 days ago

Dear 466melvyn Thanks for a great review and we hope to see you again soon, kind regards Edwina

Reviewed 6 days ago via mobile

Went here sat night 8th dec for our groups xmas party. It cost £40 per head for 3 coarse meal and disco. On arrival we struggled to get to the bar there were so many people and not enough staff serving. The starter was soup...More

Date of stay: December 2018
Thank petrol2
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 5 days ago

Dear petrol12 Thank you for your feedback and I would like to sincerely apologise for not meeting your expectations. I have been in touch with the organiser of your party and have resolved the complaint to her satisfaction. I do hope you will reconsider visiting...More

Reviewed 1 week ago via mobile

Went here with friends yesterday, massive disappointment. We booked afternoon tea at £17 per head. It consisted of 3 finger sandwiches, a scone, a tiny mince pie and 4 tiny cakes (3cm each) each and a pot of tea. I have been to a few...More

Date of stay: December 2018
Thank simonrE1023OX
Response from Clare F, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 6 days ago

Hi Simon Oh Dear this is not good, I don't think we thought you were from the Borrowers! Seriously I am sorry you and your friends didn't have a great afternoon tea with us, its not the usual feedback we get..... It is a shame...More

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About
Description
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel More is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Sauna
Self-Serve Laundry
Wheelchair Access
Beachfront
Breakfast included
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
147
Price range
USD 43 - USD 144 (Based on Average Rates for a Standard Room)
Formerly known as
Best Western Plus Stoke-On-Trent Hanley Moat House Hotel
Also Known As
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
,
Stoke-On-Trent Best Western
,
Best Western Plus Stoke-On-Trent Moat House Staffordshire
Location
United Kingdom > England > Staffordshire > Stoke-on-Trent
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
147
Price range
USD 43 - USD 144 (Based on Average Rates for a Standard Room)
Formerly known as
Best Western Plus Stoke-On-Trent Hanley Moat House Hotel
Also Known As
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
,
Stoke-On-Trent Best Western
,
Best Western Plus Stoke-On-Trent Moat House Staffordshire
Location
United Kingdom > England > Staffordshire > Stoke-on-Trent
Photos
Traveller (228)
Room & Suite (60)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
Jessica R
14 September 2018|
AnswerShow all 2 answers
Response from Dellybelly70 | Reviewed this property |
No it doesn’t
0
Votes
j0lube
31 August 2018|
Answer
Response from Dellybelly70 | Reviewed this property |
Sorry I can’t answer that as we didn’t get the bus.
0
Votes
Chris J
14 July 2018|
Answer
Response from Clare F | Property representative |
Hi Yes we do if you email Stephanie dot seymour at bwstoke co uk please replace the at with the symbol at we are unable to send links on TripAdvisor she will be able to give you all the info you require thanks Clare
0
Votes
Room Tips
"Room 118 is far away from the function rooms, but overlooks the entrance plaza."
DerpyQuark
5 Nov. 2018
Read review
"This hotel provide comfortable rooms with good bedding"
Dominic006
28 Oct. 2018
Read review
"Don't bother!"
Mrs_Rob1984
27 Aug. 2018
Read review
"Make sure you ask for a/c in the summer"
rupertmainwaring
9 Jul. 2018
Read review
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