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Best Western Plus Stoke-On-Trent Moat House

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Traveller (228)
Room & Suite (60)
Traveller (228)
Room & Suite (60)
Dining (3)
Overview
Etruria Hall Festival Way, Stoke-on-Trent ST1 5BQ England See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Rooms
25 Nov.26 Nov.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,686)
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1 - 5 of 1,664 reviews
Reviewed 3 days ago

the staff are really friendly and helpful. there were approximately 65 of us staying. We were offered 1, 2 or 3 courses from the evening buffet. the food was very nice and plentiful. At breakfast it was a little congested as it was very busy,...More

Thank Knightzee
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 2 days ago

Dear Knightzee Thanks for a great review. Apologies for the wait at breakfast, we were trying to get everyone from your party through in a short space of time. So pleased you enjoyed your stay with us and we look forward to welcoming you back...More

Reviewed 1 week ago

The hotel was comfortable & clean. We stayed with grandchildren in a family room. Our only criticism was the poor service in the restaurant.They obviously had insufficient staff & the service was very slow. It was very convenient for Waterworld which is just next door.

Thank 4Poppy
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 1 week ago

Dear 4Poppuy Thanks for your review. My apologies for the slow service in the restaurant and I'm pleased you found the hotel clean and comfortable. We hope to see you again soon. With kind regards, Edwina

Reviewed 1 week ago

This hotel is a bit dated. The rooms are noisy and the pillows aren't great. But the staff were very friendly and helpful and the hotel is in a good location with free parking. Breakfast was good, with a lot of variety but the bar...More

Thank skybluedreamer
Response from Clare F, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 1 week ago

Oh Dear skybluedreamer Tired and noisy sounds like you are describing my children! I am sorry that on this occasion we didn't delight. I am glad that you found the team friendly and helpful and breakfast good. Hope this wont put you off staying with...More

Reviewed 1 week ago

I stayed in this hotel from Friday 18th May 2018 to Sunday 20th. I stayed with my auntie and uncle in Room 118 as part of a Alton Towers short break deal. This room is far away from the function rooms, but overlooks the car...More

Thank DerpyQuark
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 1 week ago

Dear DerpyQuark Thanks for your review. I will have the shower in room 118 looked at by our maintenance team. I’m delighted you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Edwina

Reviewed 2 weeks ago

This is the second time I have stayed here with my partner. Ideal because of it's proximity to Alton Towers. Great hotel. Clean, not too expensive, friendly staff who always seem happy to help with any queries. Nice bar and restaurant. We had inclusive breakfasts...More

Review collected in partnership with Best Western
Thank Shue L
Response from Clare F, Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 2 weeks ago

Dear Shue L Thanks for a great review. We will look into the WiFi problem. Look forward to seeing you again soon. Kind regards Edwina

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About
Description
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel More is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Sauna
Self-Serve Laundry
Wheelchair Access
Beachfront
Breakfast included
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
147
Price range
USD 60 - USD 173 (Based on Average Rates for a Standard Room)
Formerly known as
Best Western Plus Stoke-On-Trent Hanley Moat House Hotel
Also Known As
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
,
Stoke-On-Trent Best Western
,
Best Western Plus Stoke-On-Trent Moat House Staffordshire
Location
United Kingdom > England > Staffordshire > Stoke-on-Trent
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
147
Price range
USD 60 - USD 173 (Based on Average Rates for a Standard Room)
Formerly known as
Best Western Plus Stoke-On-Trent Hanley Moat House Hotel
Also Known As
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
,
Stoke-On-Trent Best Western
,
Best Western Plus Stoke-On-Trent Moat House Staffordshire
Location
United Kingdom > England > Staffordshire > Stoke-on-Trent
Photos
Traveller (228)
Room & Suite (60)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
Jessica R
14 September 2018|
AnswerShow all 2 answers
Response from Dellybelly70 | Reviewed this property |
No it doesn’t
0
Votes
j0lube
31 August 2018|
Answer
Response from Dellybelly70 | Reviewed this property |
Sorry I can’t answer that as we didn’t get the bus.
0
Votes
Chris J
14 July 2018|
Answer
Response from Clare F | Property representative |
Hi Yes we do if you email Stephanie dot seymour at bwstoke co uk please replace the at with the symbol at we are unable to send links on TripAdvisor she will be able to give you all the info you require thanks Clare
0
Votes
Room Tips
"Room 118 is far away from the function rooms, but overlooks the entrance plaza."
DerpyQuark
1 week ago
Read review
"This hotel provide comfortable rooms with good bedding"
Dominic006
2 weeks ago
Read review
"Don't bother!"
Mrs_Rob1984
27 Aug. 2018
Read review
"Make sure you ask for a/c in the summer"
rupertmainwaring
9 Jul. 2018
Read review
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