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Best Western Plus Stoke-On-Trent Moat House

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Traveller (203)
Room & Suite (83)
Dining (9)
Overview
  • Excellent42%
  • Very good32%
  • Average16%
  • Poor6%
  • Terrible4%
Travellers talk about
“alton towers”(209 reviews)
“bunk beds”(51 reviews)
“swimming pool”(63 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
29 Jul.30 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,630)
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1,609 results
Traveller rating
649
520
263
100
77
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Time of year
LanguageEnglish
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649
520
263
100
77
Show reviews that mention
All reviewsalton towersbunk bedsswimming poolretail parklovely hotelwater worldfamily roomexecutive roomchristmas partylarge hotelleisure facilitiessteam roomleisure clubtoby carveryfestival parkbreakfast was excellentreception staff
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1 - 5 of 1,609 reviews
Reviewed 2 days ago

Pretty disappointing from start to finish. Nothing extreme but added up fell well short of what I'd expect given the money I paid. Neither of the 2 key cards worked (you need to put them in the opposite way from indicated). I had to have...More

Thank Stephen M
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded yesterday

Hi Stephen M Many thanks for your review I am sorry you are disappointed with us. Unfortunately with the décor, shower and plugs not fitting there's not much I can do I am glad you found us clean though. Re the other issues I do...More

Reviewed 1 week ago

Stayed here for 1 night whilst passing through. Took the family room, though only 2 of us. The room would be very suitable for a family of 4 to share. There is a large double bed, actually 2 standard singles joined together, so a massive...More

Thank MarkNMB
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 6 days ago

HI MarkNMB Thanks a million for the 5 star review its just gereatr receiving such positive feedback. PLease do come back and visit again soon Clare

Reviewed 1 week ago

We spent our honeymoon here in July 2014 and it was amazing, therefore we returned July 2018 with two children and were a bit disappointed the family room is not that big and we had to squeeze our cot in by moving all the furniture....More

Thank rupertmainwaring
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 6 days ago

Hi rupertmainwaring thanks a million for the review it was great to welcome you back again. I am sorry re the heat we do have a comfort cooling system that has been working really hard against the elements. Please don't let this put you off...More

Reviewed 1 week ago via mobile

Nice hotel and friendly staff conveniently located. Room was nice but thick with dust in parts. Bathroom was very tired and dated. Needed a new bathroom suite fitting although bedroom looked as though it had recently had a revamp

Thank Emilie_K15
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 1 week ago

Hi Emilie_K15 thanks a million for the review so pleased you found us to be nice with friendly staff! sorry about the dust the black glass seems to attract it! Please do come back and visit us again soon Clare

Reviewed 2 weeks ago

We enjoyed a great weekend at this hotel, there was a prom night and a couple of weddings being held at the time of our stay neither of which affected our stay in terms of noise. The hotel is designed in such a great way...More

1  Thank dayle777
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 2 weeks ago

Hi dayle777 Thanks a million for the 5 star review I'm so pleased you and the family had a fantastic stay with us. you are right there is loads to do in Stoke! hopefully we will see you again soon Dan

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
USD 70 - USD 169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 70 - USD 169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (203)
Room & Suite (83)
Dining (9)
Pool & Beach (4)
Business Centre & Event Rooms (25)
Questions & Answers
Ask a question
Chris J
14 July 2018|
Answer
Response from Traveller3737 | Property representative |
Hi Yes we do if you email Stephanie dot seymour at bwstoke co uk please replace the at with the symbol at we are unable to send links on TripAdvisor she will be able to give you all the info you require thanks Clare
0
Votes
Louise W
2 July 2018|
Answer
Response from Traveller3737 | Property representative |
Hi No we don't have any restrictions on swim times for children thanks Clare
1
Vote
John L
10 June 2017|
Answer
Response from Traveller3737 | Property representative |
Hi John Many thanks for the enquiry we have disabled access etc Is there a number we can call you on please? Many thanks
0
Votes
Room Tips
"Make sure you ask for a/c in the summer"
Read review
"Very happy with room 345, can't comment on others."
Read review
"Quieter rooms are at the front. Rooms at the back overlook the back door used by noisy smokers from hen..."
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"book into a Premier inn"
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