BEST WESTERN PLUS STOKE-ON-TRENT MOAT HOUSE AU$135 (A̶U̶$̶1̶5̶0̶): 2018 Prices & Reviews (Staffordshire) - Photos of Hotel

4.0 1,676 reviews

Excellent42%
Very good31%
Average16%
Poor6%
Terrible5%

Travellers talk about

“alton towers”(207 reviews)
“bunk beds”(51 reviews)
“retail park”(52 reviews)

Etruria Hall Festival Way, Stoke-on-Trent ST1 5BQ England See on map

AMENITIES

Free Wifi

Free Parking

Breakfast Buffet

Air Conditioning

Pool

Non-Smoking Hotel

Restaurant

4 Star accommodation

All hotel details

Reviews (1,676)

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1 - 5 of 1,654 reviews

handif

Lancashire

216100

Reviewed 2 days ago

Just average

Check in seems to have improved since last visit, partly that BW card holders have room details prepared so no queue. Pleasant staff. Persistent issues with room keys decoding, so trips back to reception...good they are pleasant... Rooms are a little tired, loose WC seat,...More

Thank handif

Oh Handif thanks for the review not sure I like being just average - sorry we didn't wow you with our excellent personality and service - next time eh? Hopefully we'll see you again Clare

wuwuzela

Venice, Italy

284100

Reviewed 3 days ago via mobile

Old , to be renewed

I thought better hotel, from outside it seems a good one, but inside is too old. Big suite with few things that needs to be fixed (such as the table) as in the bathroom (such as the bath tube). They could refresh the entire building

Thank wuwuzela

Dear wuwuzela Many thanks for your review and I have noted and will pass your recommendations for improvement of the building. I do hope that despite this, your stay with us was enjoyable. With kind regards, Edwina

Eileen B

cumbria

187

Reviewed 4 days ago

Brilliant Weekend

What can I say. From first booking my special occasion with the events team My special birthday celebration went off so smoothly. All the staff were brilliant but special mention of Paige who organised my party and made sure that everything was in place and...More

Thank Eileen B

Dear Eileen B Thanks for a great review and for mentioning Paige and Sam. We hope to see you again soon. Kind regards, Edwina

northwestlass

Manchester, United Kingdom

3526

Reviewed 5 days ago via mobile

Lovely staff - decor a bit tired

We were greeted on arrival by lovely friendly staff - we were made to feel welcome straight away - directions and instructions were clear - slightly disappointed we were only given one key between two - We had upgraded to superior and was really disappointed...More

Thank northwestlass

Dear northwestlass Thanks for your review. I'm sorry you were unhappy with the room and leisure club. Its good to know glad the team made you feel welcome and you enjoyed your stay. Thanks again. kind regards, Edwina

Delia L

Manchester, United Kingdom

3419

Reviewed 5 days ago via mobile

I spent more time in the tout than I’d like

We went to a wedding here and stayed overnight. Our room wasn’t ready so we went to the bar for food. My parter enjoyed his burger but my pizza was bland and very oily. We had nice wine but couldn’t order a glass it had...More

Thank Delia L

Dear Delia L Thanks for your review and I'm sorry you were disappointed with the food and for the problem you had with your bathroom door. It's good to know that overall you enjoyed your stay here and we look forward to welcoming you back...More

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About

Description

The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel …More is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! Less

Hotel class

Hotel Amenities

HOTEL FEATURES

Pool

Room Service

Free Parking

Free High Speed Internet (WiFi)

Restaurant

Bar/Lounge

Spa

Fitness Centre with Gym / Workout Room

Air Conditioning

Banquet Room

Business Centre with Internet Access

Conference Facilities

Dry Cleaning

Heated pool

Hot Tub

Indoor pool

Laundry Service

Meeting Rooms

Non-Smoking Hotel

Sauna

Self-Serve Laundry

Wheelchair Access

Beachfront

Breakfast included

Room types

Suites, Non-Smoking Rooms, Family Rooms

Hotel class

Room types

Suites, Non-Smoking Rooms, Family Rooms

Number of rooms

147

Price range

USD 72 - USD 181 (Based on Average Rates for a Standard Room)

Formerly known as

Best Western Plus Stoke-On-Trent Hanley Moat House Hotel

Also Known As

Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent

,

Stoke-On-Trent Best Western

,

Best Western Plus Stoke-On-Trent Moat House Staffordshire

Location

United Kingdom > England > Staffordshire > Stoke-on-Trent

Hotel class

Room types

Suites, Non-Smoking Rooms, Family Rooms

Number of rooms

147

Price range

USD 72 - USD 181 (Based on Average Rates for a Standard Room)

Formerly known as

Best Western Plus Stoke-On-Trent Hanley Moat House Hotel

Also Known As

Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent

,

Stoke-On-Trent Best Western

,

Best Western Plus Stoke-On-Trent Moat House Staffordshire

Location

United Kingdom > England > Staffordshire > Stoke-on-Trent

All photos (233)233

Full view

Traveller (228)

Room & Suite (60)

Dining (3)

Pool & Beach (1)

Business Centre & Event Rooms (1)

Nearby

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Questions & Answers

Ask a question

See all 14 questions

Jessica R

Does the TV in the room have a dvd player?

14 September 2018|

AnswerShow all 2 answers

No it doesn’t

j0lube

How long is the bus journey to alton towers?

31 August 2018|

Answer

Sorry I can’t answer that as we didn’t get the bus.

Chris J

Do you do Xmas day dinner and if so how much per head ?

14 July 2018|

Answer

Hi Yes we do if you email Stephanie dot seymour at bwstoke co uk please replace the at with the symbol at we are unable to send links on TripAdvisor she will be able to give you all the info you require thanks Clare

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