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BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

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1,306 Reviews from our TripAdvisor Community

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Showing 1,291: English reviews
South Glos
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW via mobile

Great night at the Xmas Disco Inferno Party night! Super service from all staff....Jan and Debbie on Reception were lovely. Room and breakfast very good too and excellent value for money. Highly recommended.

Helpful?
Thank PantherSouthGlos
Swansea County, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW

Very nice & Quiet hotel. Breakfast was very good with plenty of choice. Plenty of parking spaces were available. Friendly & attentive staff. Good location for all amenities. Close to stoke shopping centre

Helpful?
Thank Sue T
Durham, United Kingdom
1 review
Reviewed 3 days ago NEW

Rusty bathroom fittings & cracked tiles. Shower controls were yellow from age. Bath had textured lino stuck to base.Tired room. Heating / cooling system ineffective and sounded like a Lada engine. Clap cold english breakfast which I had to wait for. Others also complaining and sending back breakfast food.

Review collected in partnership with Best Western GB

Helpful?
Thank markbG804JR
Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 days ago NEW

trainee receptionist with no supervision checked me in, no details of breakfast times or location,, wifi code, how to get to room , then proceeded to pre authorise my debit card for almost £300 including the room rate that I had already paid for by credit card which has taken 6 days to return to my bank account, leaving me... More 

Helpful?
Thank samantha l
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Oh dear Samantha Such a shame this has marred your opinion of your whole stay I understand you and the concert crew had a great meal and enjoyed our bar facilities. The card incident was a genuine mistake which we are truly sorry for and yes it has highlighted that our reception training process needs to be reviewed. As promised... More 

High Wycombe, United Kingdom
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 days ago NEW

Food and service in the bar and restaurant was very good. Staff are excellent in catering for our parties needs. Rooms are kept very clean, beds and pillows very comfortable with all the normal amenities.

Helpful?
Thank HilsKev
Level Contributor
6 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

Our experience was not an good one definitely not a 4 star hotel ... Maybe 4stat pub everything is basic and disappointing. Reception staff don't answer the phone; restaurant stuff confrontational when asked for a pot of tea.

Helpful?
Thank Nancy B
Bristol, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

We have brought a family group to this hotel for 2 consecutive years and have enjoyed our visits. Laura, the Booking Manager, is excellent - courteous, friendly and efficient, trying her utmost to make the arrangement best suited to her client. Should any slight misunderstanding arise, she spots and corrects it immediately. In general, this hotel is very fortunate in... More 

Helpful?
Thank PeterFran
Doncaster, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
Reviewed 2 weeks ago

Great friendly place Booked a meal menu for a group of 49 people from our walk group amazing meal all the group enjoyed it, staff was all very helpful and obliging thanks to all at the hotel for making our end of day special

Helpful?
Thank ronsY4417PW
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Thanks a million for the 5 star review its great to receive just fab feedback see you all again soon Clare More 

stoke-on-trent
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 weeks ago

Stayed at this hotel for a family get together,lovely comfy rooms very clean and staff very friendly,breakfast very enjoyable and plenty of choice,no problem with parking and a perfect base to get around and see the area

Helpful?
Thank tinamolloy2
Traveller3737, General Manager at BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel, responded to this review

Hi Tinamolloy2 Many thanks for the great review so pleased you had a fab family get together. See you all again soon Clare More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
The BEST WESTERN Stoke-on-Trent Moat House Hotel offers comfort and convenience, just 5 miles off the M6 Motorway and within 10 minutes of Stoke's town centre. Ideally placed for a family break, the hotel is close to Alton towers, while Waterworld is within walking distance. Bowling and the cinema can be enjoyed nearby too! As for more relaxing, grown up places of interest, Trentham gardens and a scenic canal can be reached in a matter of minutes! Our onsite leisure club means you can relax without leaving the hotel. And did we mention that this hotel is proud holder of BEST WESTERN's 2010 'Hotel with personality' award? So you'll be sure to receive a warm welcome! ... more   less 

Additional Information about BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel

Address: Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England (Formerly BEST WESTERN PLUS Stoke on Trent Moat House)
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Price Range: $96 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel 4*
Number of rooms: 147
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Also Known As:
Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent
Stoke-On-Trent Best Western
BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel Staffordshire
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Stoke-On-Trent Hanley Moat House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“DO not use a debit card for pre authorisation”
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