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The Swan Hotel

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The Swan Hotel
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466 Reviews from our TripAdvisor Community

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Showing 458: English reviews
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Reviewed 2 days ago NEW

Blown away with the exceptional level of customer service. A very clean and tidy establishment. Food great, huge variety of food and drink. A place where all ages are welcome and made to feel comfortable and very child friendly.

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Helpful?
Thank Paul S
Stafford
Reviewed 2 days ago NEW

The sheets was unclean like soone slept in there and towels looked used new sheets given but towel not give customers service was good 😊 Polite friendly young boy help us with new sheets looked in embarrassed to what he seen on the bed tho

Review collected in partnership with this hotel
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Helpful?
Thank 904karab
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Dear 904karab Thank you for your feedback. You have also replied to our guest feedback survey and I am in communication with you regarding this matter privately. As I have explained I am investigating what happened with our housekeeping team and I will come back to you again shortly. Kind regards Dawn Lewis

Stafford
Reviewed 6 days ago NEW

Great location, fantastic hotel, restaurant, bar and coffee shop everything you need in one location. Friendly, clean, warm and excellent food. Large bedrooms and great bathrooms. Really nice staff and great bar across the road from the same chain.

Review collected in partnership with this hotel
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Thank lisarI8962CJ
Stafford
Reviewed 6 days ago NEW

We stayed here again during a family reunion. The last time was three years ago and once again we could not fault the accommodation and service. The only problem was a car alarm going off in the middle of the night but there was nothing the staff could do about that as it seemed to be coming from somewhere in...

Review collected in partnership with this hotel
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Thank 612estelles
Stirling, United Kingdom
Reviewed 1 week ago

The staff couldn't have been more helpful. The breakfast was fantastic. I loved the coffee shop and staff. The location is good and bad; good because you're in the centre of the town. Bad because you can hear the church bells ringing and that's an issue if you want a sleep. The most disappointing part of the stay was the...

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Thank Kenneth_Smith
Reviewed 1 week ago

The hotel is nice, but I had some trouble finding the parking though. Had to take a couple of rounds in the city to find the right place to turn. I would like to visit in the summer time also, look very nice for better weather.

Review collected in partnership with this hotel
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Thank Kim B
Butterton, United Kingdom
Reviewed 1 week ago via mobile

My boyfriend and I have just returned from an overnight stay. The room we stayed in was massive and absolutely immaculately clean. The bathroom was a good size too. However I found the bed was too hard for my liking and so sleep was not the most comfortable experience I have had. Unfortunately what disappointed me the most was the...

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Helpful?
Thank bizzielizzie01
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Thank you for taking the time to review your recent stay at The Swan Hotel. I am pleased to read that overall you enjoyed your stay apart from the hardness of the bed. Your comments have been passed on to the Housekeeping team. Regarding your breakfast experience, please accept my apologies for the shortfall in the standards of food and...

Birmingham, United Kingdom
Reviewed 1 week ago

Negatives: Room 303 very draughty, in need of re-fit and better insulated windows and window frames which were riddled with damp and brittle. £120 for this room, not worth half of this price tag I'm afraid. Bar staff service at night abrupt and rude. Positives: The waiting staff were extremely pleasant and courteous and breakfast was good. Word to the...

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1Thank BlueDog01
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Thank you for you review of your recent stay at the Swan Hotel. I have noted your comments regarding Room 303 and apologise for the condition of the windows. We continually update all of our bedrooms as part of our ongoing refurbishment programme but this obviously takes time and some rooms have yet to be completed. I have noted your...

Stafford, United Kingdom
Reviewed 1 week ago

This was a treat on the works for 25 years of service. A group of 7 of us for an evening meal and drinks and an overnight Bed and breakfast for me and hubby in a standard double room. With a welcoming reception on arrival , and all the staff we met being so friendly and efficient , it make...

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Thank StaffordJas
Stafford
Reviewed 2 weeks ago

Didn't sleep very well due to noise, think it was early street cleaners dustbin men and doors on corridor opening and closing very early morning. Also all of sockets blew in the morning, asked reception to fix while we had breakfast but this didn't happen so could not dry my hair or use any sockets. Shame as was a nice...

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Thank maryhG6535RD

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Swan has been providing a warm welcome at the heart of the beautiful county of Staffordshire for nearly 300 years. Nestled in the centre of Stafford's historic and pretty high street, our lovingly restored coaching inn now acts as a vibrant, modern hub for stylish accommodation,dining, relaxed coffee shop, social and family celebrations. ... more   less 

Additional Information about The Swan Hotel

Address: 46-46A Greengate Street, Stafford ST16 2JA, England
Region: United Kingdom > England > Staffordshire > Stafford
Price Range: $128 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Swan Hotel 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Swan Hotel Stafford
The Swan Hotel Stafford, Staffordshire
Hotel Style:
#3 Business Hotel in Stafford
#4 Romantic Hotel in Stafford
#7 Family Hotel in Stafford
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Questions & Answers

Here's what travellers have asked, with answers from The Swan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Never be afraid to ask the staff to help....it makes all the difference. Service with a smile.”
 of 5 bubbles paulsM2307ZU, 21 Feb 2017 | Read review
“Ask for one with a double bed!”
 of 5 bubbles Kenneth_Smith, 15 Feb 2017 | Read review
“Probably best not to stay in a room that faces the high street”
 of 5 bubbles BlueDog01, 13 Feb 2017 | Read review
“have not had an overnight stay so cannot comment”
 of 5 bubbles karenconn1, 22 Jan 2017 | Read review
“Good for food”
 of 5 bubbles Madmoms2, 1 Dec 2016 | Read review
5 of 5