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Best Western Plus Swan Hotel

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#1 of 5 Hotels in Wells
Certificate of Excellence
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1 room 2 adults 0 children
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Best Western Plus Swan Hotel
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862 Reviews from our TripAdvisor Community

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Showing 847: English reviews
Colchester, United Kingdom
Reviewed 16 January 2016

I enjoyed my stay at the hotel, fantastic surroundings, like going back in time. Internet access is a bit on the slow side but thats an easy fix. The restaurant and food is good with friendly staff, the bar area is relaxing with a good selection for beverages. I would go again and will take the family, it would make...

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1Thank Paul S
Reading, United Kingdom
Reviewed 14 January 2016

we wanted a break away just after New Year and a trip to Wells gave us plenty to do despite the rainy weather-to complete our stay the Swan Hotel was comfortable,friendly and welcoming with excellent food served for our evening meals and the addition of he Christmas décor made it all the more special Great value for a long weekend...

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Thank Alison S
Nottingham, United Kingdom
Reviewed 14 January 2016

Real character, friendly staff and very comfortable bedrooms. Quality food both for evening meal and breakfast. Interesting entrance to the car park. Much better than the identikit chain hotels where every one looks the same. Also ideally located for a stroll around historic Wells. Would like to have been there in the summer to sit on the terrace opposite with...

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1Thank Steve B
Westerham, United Kingdom
Reviewed 10 January 2016

We know and love the Swan hotel so a post Winterval break was in order, The deal was amazing £112 for 2 people B&B for 2 nights...! Throw in a free upgrade to a brilliant 4 poster room overlooking the Cathedral and you can bet on us being future residents. The new Hotel cat is a nice addition too.

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Thank neil s
Somerset UK
Reviewed 5 January 2016 via mobile

Friends staying over and we joined them for dinner. Lovely and warm inside even though the fire in the lounge wasn't lit. Very friendly and helpful staff. House wine was good. The meal was ok but the cod dish was very bland although perfectly cooked. I would try it again as its a great central meeting point and the view...

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Thank jowrightSomersetUK
Rochester, United Kingdom
Reviewed 31 December 2015

The Swan Hotel is a superb hotel in perfect surroundings and fantastic attentive staff. We stayed between Xmas and New Year and could jot have wished for a better place to relax and visit the local surroundings. An ideal setting, perfect in every way and super value for money. The food was delicious, the staff fantastic, couldn't have asked for...

Review collected in partnership with Best Western GB
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Thank SaraandTim
Looe
Reviewed 30 December 2015

Review collected in partnership with Best Western GB
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Thank Stew5678
Reviewed 28 December 2015

For the second year running we have visited family who live in Wells for Xmas so our main reason for staying has been bed and breakfast over the festive period but we did descend this year en masse for the Christmas Day lunch ( excellent by the way ). Just to get the small print out of the way first...

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1Thank David G
Reviewed 21 December 2015 via mobile

We recently had a large group Christmas party and were incredibly pleased with how well it was done. The food was excellent, not an easy task for a large group of builders, and the staff were very helpful and friendly. Would definitely recommend this hotel and have no qualms about going back in the future.

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Thank Daniel G
Reviewed 18 December 2015

Review collected in partnership with Best Western GB
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Thank sparkygto

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Stunningly located, directly opposite Wells Cathedral, the hotel is steeped in 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral from its lounge, bedroom and bathroom (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. The menu combines modern and traditional British cooking. Diners can eat in our restaurant, 15c A.D., our bar and lounge areas. During the summer months al fresco dining is available in the Walled Garden Café and on Swan Terrace. Wells and the surrounding area is packed with plenty to see and do. Wells award-winning market takes place on Wednesdays and Saturdays. On the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England's most attractive landscapes. ... more   less 

Additional Information about Best Western Plus Swan Hotel

Address: 11 Sadler Street, Wells BA5 2RX, England
Region: United Kingdom > England > Somerset > Wells
Price Range: $157 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Swan Hotel 4*
Number of rooms: 53
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Also Known As:
Best Western Wells
Wells Best Western
Best Western Plus Swan Hotel Wells, Somerset
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Swan Hotel staff and other travellers.
3 questions
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Ilkley
over a year ago
Blackwood, United Kingdom
4 months ago

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Questions? Get answers from Best Western Plus Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of hotel rooms at the front have Cathedral views”
 of 5 bubbles noreen2016, 19 Mar 2017 | Read review
“Cathedral view rooms are worth it, even if they are a little warm in summer and on the street.”
 of 5 bubbles lauradb973, 16 Mar 2017 | Read review
“Rooms at the front face the cathedral but face a road.”
 of 5 bubbles GeoffTorquay, 3 Mar 2017 | Read review
“choose a superior room and opt for dinner, bed and breakfast rate for best value. No lifts or air conditioning but fans provided in room.”
 of 5 bubbles Sillybillybad, 13 Feb 2017 | Read review
“Have not had a bad room and they are in remodel mode”
 of 5 bubbles jameswQ9835GA, 23 Jan 2017 | Read review
5 of 5