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Where to start , we arrived on Friday to the rudest concierge I have ever met, we were not informed nor offered breakfast, we booked the superior room for two nights for my wife’s birthday, the room was shocking, dated , the carpet dirty, no...More
Stayed here as a party of 8. Hotel is like a large country house set in a small hilly village. Its just outside Bath and is a few miles from a park and ride. We arrived early so had lunch in the bar - the...More
Response from LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke HotelResponded 3 days ago
Thank you very much for your complimentary review. I am delighted to hear the idyllic country setting of the Limply Stoke hotel suited your needs and allowed easy access to the historic city of Bath. The restaurant staff take great pride in the...More
Heating not working. Slept with coats over us for 4 nights. Inadequate room provided against hotel policy.3 elderly adults squeezed into Room 19 which they say was a family room. We could not move. (Nothing like photos on web). No wardrobe or drawers for clothes....More
2 Thank Patricia M
Response from LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke HotelResponded 4 days ago
Dear Patricia M
Thank you for your review. However, I would like to take this opportunity, and to reiterate the previous correspondence between the hotel and the operator with whom your Christmas Break was booked with.
The operator was informed on numerous occasions, prior to...More
We booked this hotel because of its proximity to Bath, in particular the University, which is only a 5-6 minute drive. I called to say that we probably wouldn't arrive until after 10pm and the man on the phone said the reception would be closed...More
1 Thank Jamie R
Response from LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke HotelResponded 5 days ago
Dear Jamie R,
Thank you for the review.
I am disappointed to read your comments regarding the reception and your guestroom. I can assure you that this is out of the ordinary, and your comments will be passed on for a member of the management...More
Nice Hotel in a quiet area with lovely views. Nice warm & clean room in a building with lots of character. Excellent breakfast with a good choice, friendly & attentive restaurant staff.
Short walk to get bus to Bath or a short drive to Park...More
Response from LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke HotelResponded 1 week ago
Thank you for the review following your stay at the Limpley Stoke Hotel. I was delighted that you enjoyed your stay and that you admired the peaceful setting.
The comfort of our guests is very important, so I was pleased to read that...More