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Macdonald Randolph Hotel

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2,878 Reviews from our TripAdvisor Community

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Showing 2,780: English reviews
Telford, United Kingdom
Reviewed 1 week ago

Fabulous room & bathroom, nice toiletries and great staff. Enjoyed the Morse Bar :). very central and close to shops & right opposite the Ashmolean Museum. We parked at the hotel which was a bit pricey but car was valet parked and very convenient for us. i would definitely stay again

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Helpful?
Thank kjtravelbug_12
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your kind review following your recent visit to us. We strive to offer the highest levels of service and comfort to our guests and I am pleased we lived up to this ideal. We very much look forward to welcoming you back to the hotel in the future. Please do check our website for our latest offers...

Palo Alto, California
Reviewed 1 week ago

I've waited years to stay here and this hotel did not disappoint in terms of its premises, its level of comfort, and its classiness. The room we had was very good, if small and with a view of an adjacent wall: crystal glasses, snuggly towels, soft and welcoming beds, and a high level of amenities and decor make this a...

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Helpful?
Thank EMT64
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for taking the time to post a review. I was pleased you enjoyed your stay and found the service to be good. However I was very concerned by your comments regarding reception. Please be assured I will be personally discussing your feedback with the team on duty. We endeavour to have rooms ready when guests arrive and I...

Aylesbury, United Kingdom
Reviewed 1 week ago

We were very taken with this hotel from the minute we arrived. We had read good reviews and so our expectations were high. The reception staff were very efficient and helpful. It was great to leave the car at the front of the hotel and not have to think of it again until our departure. Our room was very pleasant...

Review collected in partnership with this hotel
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Helpful?
Thank Maria M
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for posting a review and I was delighted you enjoyed your stay. We endeavour to ensure our esteemed guests and patrons enjoy their visit to us and I can see we have lived up to this ideal. The team will be most motivated when I share your comments at our weekly team meeting. I hope we can be...

Perth, Australia
Reviewed 2 weeks ago

While this hotel is lovely to look at and the rooms are spacious and well appointed, it is disappointing that you have to add 30 pounds to your stay to park your car and the service in the Cartoon Bar and restaurant is abysmal. We waited a long time for service at the bar to get a latte and a...

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Helpful?
Thank Bev H
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for posting a review and I was very sorry to learn of the service lapses you received in our restaurant and bar. We strive to offer efficient service in a timely manner to all our guests throughout the hotel. I can clearly see we have failed to live up to this ideal. I shall be carefully monitoring the...

Nottinghamshire
Reviewed 2 weeks ago

I had my (small) wedding reception at the Randolph just before Christmas. I had a surprising amount of trouble finding somewhere in Oxford to accommodate a small number of guests in a private room with a festive menu; prices quoted at other well-known places in the city were either astronomical or they just wouldn't do it (we'd have to eat...

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Helpful?
Thank covergirl14
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your kind feedback following your wedding celebration with us. The team were thrilled to learn that your time with us went well. We offer a wide range of options to couples who wish to hold their wedding breakfasts, drinks receptions and accommodation for their wedding with us. We have a dedicated team to assist on the big...

Reviewed 2 weeks ago via mobile

Good location as we travelled by train to Oxford, it's very central. Hotel is lovely but there was a few disappointments. We booked a club classic King room which was lovely inside but had several air conditioning units right outside the window that were very noisy throughout the night. We feel we might have been given this room because we...

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Helpful?
Thank Tullycalter
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for taking the time and trouble to post a review. I am pleased you enjoyed your stay but sorry to note some shortcomings during your time with us. We offer all our rooms with every confidence guests will be comfortable and I am sorry you were disturbed by air conditioning plant located near your bedroom. These are regularly...

Reviewed 2 weeks ago via mobile

We truly enjoyed our stay at the Macdonald Randolph Hotel in Oxford. It is located in the city center and perfect for sightseeing. ROOMS: The room was in an old-English style and it had a comfortable bed, a desk, and a small seating area. It was all very comfortable. BATHROOM: The bathroom was clean and quite new. The bath tub...

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Helpful?
Thank Marijke E
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your kind comments following your recent stay with us. We have a very hard working and dedicated team at the hotel who will be most motivated by your comments. We strive to offer the highest levels of service and comfort to our guests at all times. The hotel does boast a spa and we do offer room...

London, United Kingdom
Reviewed 2 weeks ago via mobile

What a lovely Hotel, not expensive given what you get and right on the doorstep for local Oxford attractions. We stayed just one night but the room and facilities were excellent. We stayed in a Classic double, which had a lovely decor and comfortable furnishings, also lovely and warm given it was a cold day. If possible try to have...

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Helpful?
Thank Babschap
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for posting a review and I was delighted to learn of your feedback. We are right in the heart of the city and offer various promotional rates throughout the year. It is always best to check our website at the time of booking. We offer best available rates and advanced purchase options with terms and conditions vary depending...

Gerrards Cross, United Kingdom
Reviewed 2 weeks ago via mobile

My wife and our two children had a great stay here between Christmas and New Year. We arrived early as we were travelling back from Cheltenham. The hotel checked us in with no problem. The room was ready and very well presented with nice touches of extra soaps for the children. Concierge team were first class, extremely helpful and efficient...

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Helpful?
Thank paul s
Manager_Randolph, General Manager at Macdonald Randolph Hotel, responded to this review

Thank you for your kind feedback following your stay with us. Oxford is a good option for families wanting a short break with good transport links to the city. We offer various accommodation and can provide extra beds in executive grade bedrooms or above. We have an all day dining restaurant with lots of options to suit all ages and...

Glasgow, United Kingdom
Reviewed 2 weeks ago via mobile

An interesting place but I wouldn't rush back. This was a post Christmas break for a deserved treat. The hotel is well located for the city but that does mean parking is difficult (or expensive) but I knew that when I booked. The service and set up was quirky- like they were pretending to be in some previous era but...

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Helpful?
1Thank Ian A
Manager_Randolph, Guest Relations Manager at Macdonald Randolph Hotel, responded to this review

Dear Ian A, Thank you for taking the time to share your review of the Macdonald Randolph Hotel. We pride ourselves in offering the highest standards of service. I am concerned to read that you found your experience disappointing in terms of service. I am going to be investigating these issues. Please do not hesitate to contact me should you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Macdonald Randolph Hotel

Address: Beaumont Street, Oxford OX1 2LN, England
Region: United Kingdom > England > Oxfordshire > Oxford
Price Range: $216 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Macdonald Randolph Hotel 5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Macdonald Randolph Oxford
Hotel Macdonald Randolph
Randolph Hotel Oxford
Hotel Style:
#4 Spa Hotel in Oxford
#4 Family Hotel in Oxford
#7 Romantic Hotel in Oxford
#10 Luxury Hotel in Oxford
#11 Business Hotel in Oxford
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Randolph Hotel staff and other travellers.
23 questions
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3 months ago
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3 months ago

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Questions? Get answers from Macdonald Randolph Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a back facing room”
 of 5 bubbles Raymushka, 4 Jan 2017 | Read review
“Rom 023 was large and has view onto the street and Ashmolean Museum opposite.”
 of 5 bubbles kjtravelbug_12, 4 Jan 2017 | Read review
“Ask for a room with a view!”
  • Lovely view from room (there's a spire there, if you look carefully), overlooking the bins, too!
 of 5 bubbles EMT64, 4 Jan 2017 | Read review
“Some rooms only have viewed of brick walls so best to ensure when booking you have an outside room with a street view”
 of 5 bubbles engineerjim, 30 Dec 2016 | Read review
“Don't book a room around the delivery area as cold and draughty”
 of 5 bubbles MazSurrey, 29 Dec 2016 | Read review
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