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Best Western Kilima Hotel

Traveller (76)
Room & Suite (133)
Dining (24)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The BESTWESTERN Kilima hotel is a privately run family feel hotel with 26 bedrooms. Located on the west side of the historic city of York we are a 10-15 minute walk to the bar walls and a further 5-10 to the city centre. We are on two bus routes and busses go every 10-15 minutes. Taxis are around £5.00. We have our own car park (free to guest who book direct with the hotel otherwise £5.00 per day) as well as an indoor swimming pool and small fitness room. All rooms are en-suite and all have flat screen TV and free coffee and tea making facilities. We pride ourselves on our friendly relaxed approach as well as our drive to make every guest stay as enjoyable as possible.
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Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Breakfast Available
Heated pool
Indoor pool
Meeting Rooms
Non-Smoking Hotel
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Room features
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Mid-range
Residential Neighbourhood
HOTEL CLASS

Location

Full view
65Somewhat walkable
Grade: 65 out of 100
60Restaurantswithin 1 km
23Attractionswithin 1 km
747Reviews
268Photos
14Q+A
100Room tips
Traveller rating
  • 349
  • 297
  • 69
  • 20
  • 12
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
A winter break at the beginning of February & we wanted to stay in York. It’s all year round pricey, it’s never cheap to go to York but this place was a bargain. We arrived on a snowy Friday evening but the welcome was so warm from Chris, he is absolutely made for his job
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Response from KILIMA, Manager at Best Western Kilima Hotel
Responded 1 week ago
Dear LisyB, Thank you so much for your very kind review of the hotel. I will pass your comments on to all the staff. You are correct with saying the best price is direct on 01904625787 as we do you a discount from the internet and free parking. I look forward to your next visit. Regards Chris
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Hotel was very quiet but everything was of a pleasant standard. Handily placed for York centre and local bars and restaurants. The menu looked good but we decided to eat eslsewhere. Had a drink i nthe bar which was downstairs in the old crypt. Breakfast was nice with quick
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Review collected in partnership with Best Western
Response from KILIMA, Manager at Best Western Kilima Hotel
Responded 1 week ago
Dear Kevin B, Thank you for your review of the hotel. I hope we see you soon. Regards Chris
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Lovely hotel, very clean. Free parking when you book direct with the hotel! Staff are really friendly, particularly Chris, The Hotel Manager. It's about a 20 minute walk into York City centre. Would definitely recommend.
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Response from KILIMA, Manager at Best Western Kilima Hotel
Responded 1 week ago
Dear 1972Joanne, Thank you for your review I cant wait till your return. Chris
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First time at this hotel, stopped for two nights as soon as we got there we was greeted by the deputy manager who explained everything to us and now things work at the hotel. Very professional and a lovely warm welcome. Hit the bar in the hotel lovely cosy atmosphere and very
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Response from KILIMA, Manager at Best Western Kilima Hotel
Responded 1 week ago
Dear bigboylincoln, Thank you for your review of the hotel I was pleased to see you had a great time. Don't forget to call direct on 01904625787 for the best possible price and free parking. Regards Chris
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Lovely little hotel, very friendly staff that could not do more to help you, from the bar staff to the reception. Bit dated décor but perfectly fine, and the breakfast was great. What a shame then that the hotel has decided to increase its revenue from the swimming pool
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Response from KILIMA, Manager at Best Western Kilima Hotel
Responded 3 weeks ago
Dear Thomas111013, Firstly may I say how sad I am to read your review of the hotel. You seem to have enjoyed your stay minus the problem you have had with the swimming pool. I am looking into exactly what happened on the day in question but for the purpose of this response let me clarify the swimming pool hours and times of use. The pool is open from 7am until last entre 9pm daily and guests in the hotel are welcome to use the facilities anytime they are open even when turning up early or departing late. We do have a number of swimming lessons for Mother and toddler groups run by outside company's during the week and weekend. These company's although paying to use the pool do not have sole use of the pool and have been told from day one that if a guest or member wishes to use the pool then they may do so. I will be reiterating this to the said company's but am rather surprised you hear you encountered a problem. For anyone reading this reply the longest Session is for 2.5 hours leaving plenty of opening time for guest and members only use ( we only have a small select group of members). I do hope you will come a see us again when in York and would ask you contact me direct on 01904625787 so I may assist with your booking Yours Chris Betteridge Hotel Manager
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All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorBest Western Kilima Hotel
The Twin Room at the BEST WESTERN Kilima Hotel
Professional photo exclusively commissioned by TripAdvisorBest Western Kilima Hotel
The Double Room at the BEST WESTERN Kilima Hotel
Bathroom of room 15
Four Poster Bedroom
Professional photo exclusively commissioned by TripAdvisorBest Western Kilima Hotel
The Twin Room at the BEST WESTERN Kilima Hotel
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12345627
Hi, We have a swimming pool indoor and a steam room as well as a small fitness room. regards chris
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Hi It takes no longer than 15 minutes. The busses go from outside the hotel and a taxi would cost around £5.00
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10M long and 5M wide
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Full English served at the table in a lovely cool 'cellar'
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It all depends on the rate you book but to be sure give us a call on 01904 625787 to make your booking
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"Room overlooking parking lot was very quiet"
"The room we stayed in had the noisest floor boards in England!"
"Request a ground floor room if you find stairs a challenge."
"Dont consider this hotel - much better hotels nearer to city centre"
"Ask for room in original building if you appreciate Victorian features."
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PRICE RANGE
USD 86 - USD 270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western yorkyork best western
LOCATION
United KingdomEnglandYorkshireYork
NUMBER OF ROOMS
26
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