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Novotel York Centre

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#31 of 46 Hotels in York
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Novotel York Centre
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2,246 Reviews from our TripAdvisor Community

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Showing 2,188: English reviews
Yorkshire, United Kingdom
Reviewed 3 weeks ago via mobile

First impressions at 4 stars... how... Priced competitive for deal over new year stay to see family. Room very ok, single sofa beds for 3&5 year old ok. Bathroom had to reassemble main tap and plug assembly some grime and mould and quite small bathroom - functional. Restaurant - very pricey for decent pub meals. Good but not knock your...

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Helpful?
Thank John A
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning John, Thank you so much for your great review about your recent stay. Im glad to read you found the hotel very family friendly as we do try to think as much as we can t ensure the children feel like at home. We do ask for a questionnaire to be fill in for the pool for health...

Manchester, United Kingdom
Reviewed 3 weeks ago

We stayed at this hotel for one night on a quick trip to York with the family.We had a superior room with a double bed and a pull out sofa bed for the children. The hotel lobby has a nice vibe and is very child friendly.We didnt have time to use the pool but it looked lovely and wasnt too...

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Helpful?
2Thank Jaynie C
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning, Thank you so much for your comments regarding your stay with us at Novotel York centre. It is great to read that you found our team very friendly, our breakfast great and our room clean and fully functional. We will be more than happy to Welcome you again soon. Kind regards Maxime Dupont

Reviewed 3 weeks ago via mobile

Grubby hotel bedroom. Carpet dirty with wood chip wallpaper. Separate toilet area, grubby, floor dirty and splashes on wood work. Reception area looked nice. Terrible cocktail in bar area with staff not clearing tables quick enough when someone left. Whether it's due a refurb is no excuse. Not four star. Won't stay again.

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Helpful?
Thank Andrew P
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning Andrew, Thank you very much for your feedback following your recent stay. I can see you had few areas where we failed to meet your expectations. I would be please to discuss them further with you so here s my contact number 01904611660 and my direct email address h0949-fb@accor.com. Kind regards Maxime Dupont

Shrewsbury, United Kingdom
Reviewed 3 weeks ago

The hotel is about 10-15 minutes walk from York railway station. The excellent Woolpack pub is barely 5 minutes walk away and is preferred for just a drink. The hotel was clean, warn and tidy but not exceptional, but very adequate.

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Helpful?
Thank Simon P
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning Simon, Thank you so much for your great review about our hotel. I'm glad you found the hotel ideal for York by being only a 10 minutes walk along the river to the city centre and all its attractions. It is also great to read that you found the hotel clean and well look after by our great...

Stockport, United Kingdom
Reviewed 3 weeks ago

We decided to do something different for Christmas this year and we are so glad we did. Our 2 night stay was fantastic, with exceptional service, delicious food and plenty of space in the hotel reception/lounge area to relax while our sons aged 9 and 11 enjoyed playing on the games consoles.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank michelle_sharples
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning Michelle, Wow !! What a great review !!! I'm glad you have a fantastic and memorable stay with us. As a family friendly hotel, we try to have as many as activities available for the children so they can have fun and the parents can relax a bit too. We are looking forward to welcome you again soon...

Auckland Region, New Zealand
Reviewed 3 weeks ago

I have stayed at the Novotel before and been very pleased with it. This time it was as though we were in a different hotel. The check in process was slow and I didn't like the system of a person with a tablet greeting you and then doing the check in process customer side. I imagine it is designed to...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jenness R
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning, Thank you so much for your feedback from your recent stay. I m glad to read our team was able to fix promptly all your issues. In regards to the check in, we have created those tablets so the team can come out in the lounge and be more approachable and welcoming to our customers. I hope we...

Saltburn-by-the-Sea, United Kingdom
Reviewed 3 weeks ago via mobile

I enjoyed my stay here. The room was fantastic and we had everything we needed. The staff were very helpful at reception. A quick walk in to town to hit the restaurants and bars. We didn't have time to use the pool and restaurant but would love to come back and try them. I found the price a little expensive...

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Helpful?
1Thank em_k7
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning, Thank you so much for your great review. I m glad you enjoy our hotel and our great team. Please come visit us again soon, here s our reservation direct email h0949@accor.com so you can get the best deal all the time. Warm regards Maxime Dupont

Reviewed 3 weeks ago via mobile

We stayed at Novotel York over Christmas this year and had a nice enough stay. Restaurant staff were excellent and food was delicious over the holiday period. Pool was nice and clean. We had a fold out for our daughter which was full of wonky springs, but that's a hard thing for staff to manage. Housekeeping staff very generous with...

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Helpful?
Thank Bianca W
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning Bianca, Thank you for your great review following your stay over Christmas. I'm glad to read your family had a great memorable meal with us and thoroughly enjoy your stay. Please come visit us again soon. Warm regards Maxime Dupont

Reviewed 3 weeks ago via mobile

Staying as visiting family rooms nice pool very basic great for kids bit noisy.beds bit hard lovely breakfast nice coffee . My son was staying with his two children they loved how child friendly they are. When they arrived the staff gave the little ones a teddy each nice touch.

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Helpful?
Thank Tockyno2
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning, Wow !!!! Thank you so much for writing such a great review about our hotel. I'm glad your family had a fantastic time with us. As a family friendly hotel, we continuously try to find new activities for the little ones so the parents can also relax a bit too. I feel really happy to read that you...

Edinburgh, Scotland, United Kingdom
Reviewed 4 weeks ago

Stayed for 4 nights. No welcome package for child as promised. Room was cold and carpets filthy. Restaurant overpriced and food not great. When room was made up it was not replenished with coffee and sugar had to leave a note for chambermaid to do this. A good walk to centre if you have children. There are many more centrally...

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Helpful?
1Thank Melanie M
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning Melanie, Thank you so much for your review from your recent stay with us. Please accept my sinceres apologizes for your constructive comments, I will share them with the team to ensure there are rectify for future customers. In regards to your welcome package, I'm sorry we missed the gifts for your little ones at check in however...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more   less 

Additional Information about Novotel York Centre

Address: 4 Fishergate, York YO10 4FH, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $108 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR and Travelocity so you can book your Novotel York Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#14 Luxury Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from Novotel York Centre staff and other travellers.
19 questions
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Lincoln, United Kingdom
8 months ago
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Sunderland, United Kingdom
4 months ago

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Questions? Get answers from Novotel York Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“What you would expect from a Novotel”
 of 5 bubbles OllieOakey, 15 Dec 2016 | Read review
“don't bother with this place”
 of 5 bubbles GwenWilliamsUK, 9 Dec 2016 | Read review
“Stayed on the top floor ,nice views”
 of 5 bubbles Biggles23, 19 Nov 2016 | Read review
“no rooms with good views”
 of 5 bubbles peterhU5207HF, 17 Nov 2016 | Read review
“Ask for a canal view on floor 3 or 4”
 of 5 bubbles Geordiedaz, 14 Nov 2016 | Read review
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