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The Grand, York

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Traveller (2717)
Room & Suite (359)
Dining (213)
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About

#3 of 52 hotels in York
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to The Grand, York's first and only AA five-star rated hotel. This stunning hotel opened in May 2010 following the extensive refurbishment of the former North Eastern Railway headquarters – one of York’s most iconic Edwardian buildings. Originally constructed in 1906 as a ‘Palace of Business’ for what was then one of the most powerful public companies in the country, today it is the region’s leading luxury hotel and has established a global reputation for its first-class service, stylish bedrooms and unique historic atmosphere. Following a £15 million refurbishment in 2017, The Grand now boasts 207 individually designed bedrooms, a beautiful spa to relax, a destination restaurant, a cocktail bar and meeting & event spaces. There is something for everybody to enjoy - we look forward to welcoming you soon!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Paid public parking nearby
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand films
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Green
Languages Spoken
English, French, Spanish, German and 4 more
7,265Reviews134Q+A100Room tips

Reviews
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Traveller rating
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filovestravel wrote a review Yesterday
21 contributions6 helpful votes
+1
Fabulous stay at The Grand, York. From the moment we arrived, we were greeted by a very friendly doorman, Rob, and the service was brilliant throughout our stay. The hotel itself is beautiful and the rooms were spotless. The spa is a must and there’s robes and slippers in the room. The 1906 bar is a perfect place to relax and bar staff were friendly. Looking forward to planning another trip back at some point!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Zebedee1966 wrote a review Yesterday
Anon48 contributions36 helpful votes
This was our second visit and we enjoyed a junior suite room which was spacious and very comfortable. The two bathrooms were excellent. Of course, you would expect this from such an upmarket hotel. Around the corner at the Principal, the rooms do pip it though due to their character and perhaps always a hotel not a conversion. But don't get me wrong, this is a superbly beautiful hotel. What stands out at this hotel however and makes it really special? The Service! from entering, you will not be in a queue, there's plenty of staff ensuring you're dealt with immediately. This continues at every interaction with their staff. Everyone is supremely attentive. Absolutely perfect service. Breakfast - I've stayed in many hotels around the world, don't bother doing write-up's and reviews mostly. However, breakfast here deserves a mention. Why? Because it's the best offering you're likely to find in any English hotel of any star rating, in any city. It is outstanding! Fantastic hotel with by far the best service of the 5 Star hotels in York. We recently experienced another beautiful 5 Star hotel but let down by it's service to the point where inspired me to write this review as it reminded us of just how fantastic the service is.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Patric D wrote a review 16 Mar
Sandbach, United Kingdom1023 contributions382 helpful votes
Ok ... It's expensive ... but it's jolly good. From the liveried doorman through to the wonderful housekeeping, everything in this hotel is close to perfect. Rooms are large and well-equipped, the sleep quality is great, and the breakfast is to die for. Just 5 minutes walk from the station and 10 minutes to the Minster the location is perfect too ... and ... it's above the flood line!!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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andrewhumble1 wrote a review 9 Mar
Stockton-on-Tees, United Kingdom4 contributions3 helpful votes
A real taste of luxury in a historic building ideally situated in centre of York. Rooms were big and very luxurious.Only minor point is that room ws not cleaned without asking after first night - probably just a mistake but on asking was cleaned later.Good breakfast.Staff friendly. Bar was very luxurious and busy even though prices of drinks were a bit expensive
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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philip s wrote a review 9 Mar
Sheffield, United Kingdom213 contributions123 helpful votes
All the staff were very friendly, efficient and effective. You could have a great time staying in the hotel, enjoying the bar, restaurant, spa, and excellent rooms… or it’s very easy to get to the heart of the action in York. The room was comfortable and spacious, and close enough to the spa. The spa has to be booked, which avoids overcrowding. There is a decent pool, sauna, steam room and jacuzzi. Treatments may also be booked. All very civilised. This wasn’t our first visit, and we will very likely return. It may not be the cheapest of hotels, but it is a destination in its own right.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Easy to get to, close to the station. They will look after baggage before and after checking/out.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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AustintoBoston wrote a review 9 Mar
Boston, Massachusetts338 contributions102 helpful votes
Awesome hotel with an ideal location. Walkable from both the train station and to the city center. Perfect way to start off our England vacation. Rooms are pretty big and the bathroom's heated floors were a nice touch. Breakfast here is lovely, with a wide selection in a beautiful setting. The hotel is housed in a former train station, so on the ground floor at least, you will find yourself winding your way down twisty hallways and short sets of stairs to get to your room. Despite being on the ground level it was relatively quiet and I was able to get a peaceful night's sleep. Hotel staff is friendly and always willing to offer a hand. Definitely somewhere I would return on my next trip to York.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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LauraRye1234 wrote a review 8 Mar
Helmsley, United Kingdom22 contributions14 helpful votes
+1
I visited yesterday with my mum for an afternoon tea for her birthday. From the minute we arrived to be greeted by the doormen we really felt that we had a 5 star service. Every single member of staff made us feel so welcome and relaxed. The afternoon tea was very generous and delicious, it was one of the most beautiful afternoon teas I have ever had. The staff are so efficient but you never feel like they are in way. There was a birthday card on the table waiting for my mum, these little touches made it such a special afternoon. A beautiful building with lovely decor. Great quality food and drinks. Definitely the 5 star service we had hoped for! We can’t wait for another excuse to return!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dylan Cottrill, Guest Services / Front Office at The Grand, York
Responded 1 week ago
Dear Laura, Thank you for choosing The Grand to celebrate your mum's birthday with our Afternoon Tea. I am thrilled to hear that you both felt welcomed and valued from the moment you arrived, and that every member of our team contributed to making your experience special and relaxed. It's wonderful to know that the afternoon tea itself was a highlight, being both generous and delicious. We pride ourselves on creating memorable culinary experiences, and I'm delighted that this was one of the most beautiful afternoon teas you've ever had. The little touches, like the birthday card and chocolates for your mum, are part of our commitment to making every guest's occasion unique. Your appreciation of our beautiful building and lovely décor, along with the quality of our food and drinks, truly means a lot to us. We look forward to welcoming you back for another exceptional experience. Thank you once again for your kind words. We can't wait for your next excuse to return! Kind regards, Dylan Cottrill Guest Relations Supervisor Tel: +44(0)1904380038 | Email: yourstay@thegrandyork.co.uk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lesley S wrote a review 7 Mar
Ellesmere, United Kingdom67 contributions32 helpful votes
Honeymoon 2 nights - Superb - short walk away from the train station, conceirege taking our bags, lovely receptionists. Double bedroom beautiful. Requested extra milk and tea from reception staffgot to our room quicker than we did!! it is rather grand for all the right reasons, making customers feel special attentiveness and detail, without being overwhelmed. Spa was beautiful. we didnt do extras such as food etc, due to my illness (didnt want to spend alot of money when i was unable to correctly apprecaite it) I unfortunately had a bad episode of my illness as im due an operation. I was offered a wheelchair. Staff were very respectful based on watching me walk. Taxis Ordered - venues that I could go to with a downstairs loo, and the things we love music venues etc, there advice was amazing. Nothing was too much for the hotel. will definately return and have a proper honeymoon experience with them.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Disability friendly Read the prices of drinks - we didnt order any
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dylan Cottrill, Guest Services / Front Office at The Grand, York
Responded 1 week ago
Dear 110lesleys, Congratulations on your honeymoon, and thank you for choosing The Grand as your special destination! I am delighted to hear that your experience with us was superb, from the attentive service provided by our concierge and reception teams to the beautiful accommodations that contributed to your comfort and enjoyment. It's wonderful to know that our team's attentiveness and the facilities at The Spa added to the sense of luxury and relaxation during your stay. We aim to make every guest feel special and well-cared for, particularly during such significant moments as a honeymoon. I'm genuinely sorry to hear about your episode of illness and appreciate your kind words about the respect and assistance offered by our team during that time. Our goal is to ensure all guests feel supported and comfortable, and I'm glad to hear that we could assist in making your experience a bit easier. We look forward to welcoming you back for a "proper" honeymoon experience. When you plan your return, consider indulging in our Afternoon Tea at The Rise, awarded 'Best Afternoon Tea 2022'. It's a delightful way to enjoy our culinary offerings in a setting that's as special as your celebration. Thank you once again for your feedback. Wishing you a speedy recovery and many happy years together. Warm regards, Dylan Cottrill Guest Relations Supervisor Tel: +44(0)1904380038 | Email: yourstay@thegrandyork.co.uk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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john w wrote a review 6 Mar
Kent, United Kingdom8 contributions1 helpful vote
A welcome return to this lovely building in the centre of York - great service from the whole team - bed so so comfortable!! Bar food very good - comfortable place to eat and drink with attentive staff. Although this priced at the upper end of York prices the service was worth it
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Parking may be obtained outside the hotel but goes very quick so the NCP is opposite- reception...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dylan Cottrill, Guest Services / Front Office at The Grand, York
Responded 1 week ago
Dear Excursion36379939787, Thank you for your kind words and for choosing The Grand for your stay in the heart of York. It is a pleasure to hear that you found the service from our team exceptional and the bed exceptionally comfortable, enhancing your overall experience with us. I am glad that you enjoyed the bar food and found our 1906 Bar a comfortable place to relax and unwind. Our aim is to provide a premium experience, and I'm delighted to know that you felt the service was reflective of this. The 1906 Bar, with its cosy loungers and extensive menu, is indeed designed to offer a distinctive and enjoyable experience. For your next visit, may I recommend experiencing our award-winning Afternoon Tea at The Rise? It’s a perfect way to indulge in a variety of savoury and sweet treats while taking in the stunning views over the city walls, adding another layer of luxury to your stay. We look forward to welcoming you back to The Grand and continuing to make your experiences with us memorable. Should you need any assistance in planning your next visit, please do not hesitate to contact me. Kind regards, Dylan Cottrill Guest Relations Supervisor Tel: +44(0)1904380038 | Email: yourstay@thegrandyork.co.uk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tina S wrote a review 5 Mar
1 contribution
What a beautiful and majestic hotel. From the minute we stepped through the imposing door we were treated like royalty. The bedroom was large and had more than a touch of luxury, which you would expect from a 5 star hotel. The bed was so comfy. The bathroom was lovely. Underfloor heating was appreciated. It was my sister's birthday and they left a lovely card and chocolates, plus she got a free cocktail. The concierge went above and beyond t help us. The spa was really nice. We loved the pool and jacuzzi. The only downside was the breakfast. At £25 we expected full table service. However unless you ordered from the special menu, the hot breakfast was self service and the food was lukewarm. You also had to make your own toast. We look forward to staying at The Grand in the future and thank you for making us feel like royalty.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dylan Cottrill, Guest Services / Front Office at The Grand, York
Responded 1 week ago
Dear tinasT3944JJ, Thank you for sharing your experience at The Grand. I am delighted to hear that from the moment you stepped through our doors, you felt treated like royalty, and that you enjoyed the luxurious touches in your room, especially the underfloor heating in the bathroom and the comfy bed. It's also heartwarming to know that our little gestures for your sister's birthday added to your celebration. Your commendation of our concierge team and your enjoyment of our spa facilities, including the pool and jacuzzi, are greatly appreciated. Regarding your feedback on the breakfast experience, please rest assured that we always aim to deliver the highest standard of service and culinary quality. The Rise offers a buffet-style breakfast alongside an à la carte menu, providing a variety of options to cater to our guests' preferences. I regret to hear that some aspects did not meet your expectations, and I appreciate your input as we continuously seek to enhance our offerings. We are thrilled that you are looking forward to staying with us again. For your next visit, might I suggest exploring The Cookery School at The Grand? It offers a unique and engaging culinary experience, perfect for those who enjoy learning new skills or simply love food. Thank you once again for choosing The Grand. We can't wait to welcome you back and make you feel like royalty once more. Kind regards, Dylan Cottrill Guest Relations Supervisor Tel: +44(0)1904380038 | Email: yourstay@thegrandyork.co.uk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$282 - AU$390 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cedar court grand hotel york, cedar court grand hotel and spa
FORMERLY KNOWN AS
The Grand Hotel & Spa
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYork
NUMBER OF ROOMS
207
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE GRAND, YORK (AU$282): 2024 Prices & Reviews (England) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about The Grand, York
Which popular attractions are close to The Grand, York?
Nearby attractions include Locked In Games York (0.3 km), Treasure Hunt York (0.4 km), and York Cat Trail (0.4 km).
What are some of the property amenities at The Grand, York?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Grand, York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand, York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Grand, York?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to The Grand, York?
Conveniently located restaurants include Casa Brazilian Rodizio, Karoo Bar & Kitchen, and Delrio's Cellar Restaurant.
Are there opportunities to exercise at The Grand, York?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is The Grand, York located near the city centre?
Yes, it is 0.9 km away from the centre of York.
Are any cleaning services offered at The Grand, York?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand, York offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Grand, York?
The staff speaks multiple languages, including English, Spanish, French, German, Romanian, Serbian, and Slovak.