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Mercure Norwich Hotel

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Mercure Norwich Hotel
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628 Reviews from our TripAdvisor Community

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Showing 621: English reviews
Chelmsford, United Kingdom
Reviewed 8 July 2016

I stayed at this hotel due to business and it was nice. I occupied a privileged room, however, didn't actually see much difference then what is offered with a standard. It didn't actually have any tea making facilities at all (which I find VERY strange), there was also no newspaper and no floor length mirror which was a shame, especially...

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Helpful?
Thank JLRossiter
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for a kind and balanced review. I am delighted that my team impressed with service and food. There is a tea/coffee tray in every room (possibly neatly tucked away in a cupboard) and all restaurant details are on the information page on the TV. Maybe we have made information a little too difficult to access now.sorry. I hope...

Hertfordshire, United Kingdom
Reviewed 6 July 2016

Was only doing an overnight stay whilst attending a friends wedding in so wasn't expecting the Grand Plaza or nothing but hotel on the whole was very average. Rooms are pretty standard, bathrooms are very dated and certainly need make-over, Although staff were courteous and friendly. Breakfast was a typical hotel breakfast setup. Location is in a strange place, in...

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Helpful?
Thank TFane87
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your comments and particularly your kind references concerning the staff. I will pass on your ideas regarding our entrance doors. Positive ideas are always most welcome.

Reviewed 3 July 2016 via mobile

Staff are courteous and friendly, rooms are small in size, breakfast: quality of food average, location: ideally located for UEA, not far from city centre also fast entry, exit from the city, just off the ring road. In an industrial estate, not suitable if you are looking for a picturesque location

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Helpful?
Thank Sanjay P
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind review. We have entertained many proud and excited families who are here to celebrate graduations at the UEA. Congratulations to you all!!

Peterborough, United Kingdom
Reviewed 3 July 2016

We had a short break in Norwich and took in a show during our stay. We found the staff very friendly,and the rooms light and airy even though we were on the ground floor there was no traffic noise as this hotel is very near the ring road,all in all a very nice stay. Thanks to all the members of...

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Helpful?
Thank Michael c
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for a most kind review and particularly your positive comments regarding my hard-working team. Please come back and see us soon.

Essex, United Kingdom
Reviewed 1 July 2016

My second stay at The Mercure...my first review seems to be as Coach Driver...now I have another account?...Trip Advisor...sort it out please..and put ALL my reviews as one person.try to contact trip advisor is pointless and easier to get a MP to keep his/her word. OK on with Mercure second stay. This Hotel is very nearly my Favourite hotel......That will...

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1Thank Martin G
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Martin, bless you for another entertaining and complimentary review. We are determined to be your favourite. Keep the feedback coming, we learn something every time.

London, United Kingdom
Reviewed 27 June 2016

This is the only Accor hotel in Norwich, I only chose it because I have status with Accor. I won't make that mistake again. The rooms are really tired. The wooden skirting boards can't have been changed in 40 years. The shower is from the dark ages. Everything about the place screams for a refresh. It's hard to quite put...

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Helpful?
Thank Kenny353
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

I am so sorry we failed too impress you Kenny. We are undergoing a rolling refurbishment program and are proud of our service levels. I am so sorry you disliked us this much.

Norwich, United Kingdom
Reviewed 26 June 2016

We went for a family wedding and stayed one night. Staff friendly and helpful. Beds comfortable .Linen all lovely quality .Had a bath and a shower in room. So had a relaxing bath .Our room did not have air conditioning but Staff got a fan for us. Breakfast was lovely and fresh ingredients. Very tasty .We live in Norwich never...

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Helpful?
Thank norfolkmargy
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

I am so pleased you have discovered us! We are sometimes a well-kept local secret. Thank you for your kind comments, they are much appreciated. Please visit again soon. Have a look at our forthcoming Tribute nights and Christmas events, they are brilliant fun.

Colchester, United Kingdom
Reviewed 22 June 2016

We booked here as had tickets for the theatre to see Bodyguard. Comfortable, clean rooms . Friendly staff who were very helpful when we needed a taxi, which they booked for us to take us to the theatre and arrived very promptly. Peaceful nights sleep. Good base for getting out & about & taxi's very cheap!

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Helpful?
Thank Julie-Lou0423
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for a most kind review. My team appear to have done their job well. I will let them know! Thanks again.

Halesowen, United Kingdom
Reviewed 20 June 2016

Stopped here for a few nights to explore Norwich and the surrounding area. Staff were very good and helpful. Rooms are ok and clean and the hotel had a decent size car park. Bar area small and had to get someone to come and serve. Breakfast is buffet style and decent enough and staff quick to replace any missing items...

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Helpful?
Thank Baggie57
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Thank you for your kind comments particularly those around your room and breakfast. We do make every effort not to appear too corporate regarding our menus but could do a little better, incorporating local themes. Thanks again.

Reviewed 20 June 2016

I stayed here at the weekend for a 1 night stay. The room we had was nice and big and had a very comfortable bed. The hotel does have a pool and sauna, we didn't get to use these but they looked nice! The hotel is about 5 miles from the town centre and cost's around £6.50 so it is...

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Helpful?
Thank Tom-Work1011
Stuart C, General Manager at Mercure Norwich Hotel, responded to this review

Bless you for your kind and thoughtful comments. The team her will be delighted by your response to your stay. Come back soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Norwich Hotel

Address: 121-131 Boundary Road, Norwich NR3 2BA, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range: $102 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Norwich Hotel 4*
Number of rooms: 107
Reservation Options:
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Also Known As:
Ramada Norwich
Norwich Ramada
Hotel Style:
#8 Luxury Hotel in Norwich
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Norwich Hotel staff and other travellers.
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Questions? Get answers from Mercure Norwich Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms on the ring road side, if possible.”
 of 5 bubbles barriemarkhamr, 15 Dec 2016 | Read review
“Quiet rooms at the back.”
 of 5 bubbles 970ChrisS, 12 Oct 2016 | Read review
“Take your own biscuits...as Sarah is in the corner.....”
 of 5 bubbles W8298XFmarting, 9 Oct 2016 | Read review
“as close to ground as you can get”
 of 5 bubbles KeithT62, 3 Oct 2016 | Read review
“Don't stay in room 20 for sure, incase they haven't changed the mouldly curtains.”
  • Room 20 curtains, sept 2016
  • Room 20 curtains, September 2016
 of 5 bubbles shazzyhallett, 12 Sep 2016 | Read review
5 of 5