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The Maids Head Hotel
20 Tombland, Norwich NR3 1LB England
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View all photos(800)800
Room & Suite (264)
Dining (98)
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Avg. AU$250 /night, 1/25 - 1/26
AU$309
per night
AU$267
per night
AU$225
per night
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About
#8 of 42 hotels in Norwich
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Everyone needs a place to lay their weary head. For travellers visiting Norwich, Maids Head Hotel is an excellent choice for rest and rejuvenation. Well-known for its historic environment and proximity to great restaurants and attractions, Maids Head Hotel makes it easy to enjoy the best of Norwich.
Guest rooms offer a flat screen TV, and Maids Head Hotel makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk, a concierge, and room service. In addition, guests can enjoy breakfast during their visit. As an added convenience, there is free parking available to guests.
Nearby landmarks such as Tombland (0.1 mi) and Museum of Norwich at the Bridewell (0.2 mi) make Maids Head Hotel a great place to stay when visiting Norwich.
While visiting Norwich, you may want to try some fish and chips at one of the nearby restaurants, such as The Georgian Townhouse Restaurant, Grosvenor Fish Bar, or Cafe Britannia.
If you’re looking for something to do, Norwich Castle (0.3 mi), Cryptic Escape (0.0 mi), and Waterloo Park (1.0 mi) are a nice way to spend some time, and they are all within walking distance of Maids Head Hotel.
Whether you’re travelling for business, pleasure or both, Maids Head Hotel is sure to make your visit to Norwich one worth remembering.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Romantic
Classic
Languages Spoken
English
Location
20 Tombland, Norwich NR3 1LB England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Norwich Airport
5.8 km•
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Rental Cars
183 Restaurants
within 0.5 kilometers
Reviews
4.5
2,519 reviews
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Reviews summary
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The Maids Head Hotel captivates many guests with its historic allure and central location near the cathedral. While the atmosphere is generally praised for its cozy ambiance, some visitors note disturbances from nearby pub activities.
Opinions on the rooms are mixed; they are often appreciated for their spaciousness, yet critiques arise regarding noise, temperature, and quality. Despite the commendable service and immaculate cleanliness, several travelers question the hotel's value, citing the price as mismatched with the overall experience.
Location
Central
Atmosphere
Charming
Rooms
Mixed
Value
Expensive
Cleanliness
Spotless
Noise level
Mixed
Service
Attentive
Amenities
Outstanding
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Detailed Reviews
Our first holiday since September last year thanks to lockdown and two cancellations. We were ready for a nice 4 night stay in one of our favourite cities and had pushed the boat out a bit to stay in a more upmarket hotel than we are perhaps accustomed to.
IT was an inauspicious start. We had booked a double room with a walk in shower (we find it increasingly difficult to climb into a bath to have a shower, and to climb out again), and had this confirmed in an e-mail. We were surprised therefore to be given a room with a bath shower.
It was quickly and efficiently rectified and our new room (complete with correct shower) was comfortable, quiet and large.
The staff were great throughout the hotel, but the restaurant staff especially were superb - both for breakfast (buffet style but served by the staff) and for one evening when we ate in the hotel.
The food is superb - although working to a restricted menu, the food was mouth watering, and looked attractive too!
Self isolating and hygiene procedures were well in place, hand sanitisers everywhere and staff all wearing face masks. One way system operating in restaurant area. Very well organised and thought out.
Yes, it is a bit on the expensive hotel, but it is THE hotel in Norwich.
Thoroughly recommended.
IT was an inauspicious start. We had booked a double room with a walk in shower (we find it increasingly difficult to climb into a bath to have a shower, and to climb out again), and had this confirmed in an e-mail. We were surprised therefore to be given a room with a bath shower.
It was quickly and efficiently rectified and our new room (complete with correct shower) was comfortable, quiet and large.
The staff were great throughout the hotel, but the restaurant staff especially were superb - both for breakfast (buffet style but served by the staff) and for one evening when we ate in the hotel.
The food is superb - although working to a restricted menu, the food was mouth watering, and looked attractive too!
Self isolating and hygiene procedures were well in place, hand sanitisers everywhere and staff all wearing face masks. One way system operating in restaurant area. Very well organised and thought out.
Yes, it is a bit on the expensive hotel, but it is THE hotel in Norwich.
Thoroughly recommended.
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Date of stay: August 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently booked an event space for a film shoot and have nothing but high praise for every aspect of the experience.
The Event's Manager Georgina was so accommodating and myself and the film crew felt that she and her team could not have done more to not only provide an excellent space in which to film and feel safe in the current climate.
The measures the hotel have put in place to keep staff and guests safe are impressive.
All the staff wore masks and a perspex screen at reception ensured a safe environment for check in and for any contact throughout the day.
Plenty of hand sanitising stations were dotted around. Easy to use and guests were using them without needing to be reminded.
I have enjoyed breakfast there before, but this time, the buffet style breakfast was replaced with table service with an extensive menu to choose from. Tables were suitably distanced and there was a nice feel to the dining area.
The room we were in for the shoot had been cleaned prior to our arrival and a seal placed on the door so we could feel assured that no one had been in it since cleaning. A nice touch. Hand sanitiser had been left in the room which we were able to use when leaving or re entering the room.
I did not stay there myself, but the film director said how impressed he was with his room.
I have no hesitation whatsoever in recommending The Maids Head as a place to dine, stay or use the events spaces that are available.
The Event's Manager Georgina was so accommodating and myself and the film crew felt that she and her team could not have done more to not only provide an excellent space in which to film and feel safe in the current climate.
The measures the hotel have put in place to keep staff and guests safe are impressive.
All the staff wore masks and a perspex screen at reception ensured a safe environment for check in and for any contact throughout the day.
Plenty of hand sanitising stations were dotted around. Easy to use and guests were using them without needing to be reminded.
I have enjoyed breakfast there before, but this time, the buffet style breakfast was replaced with table service with an extensive menu to choose from. Tables were suitably distanced and there was a nice feel to the dining area.
The room we were in for the shoot had been cleaned prior to our arrival and a seal placed on the door so we could feel assured that no one had been in it since cleaning. A nice touch. Hand sanitiser had been left in the room which we were able to use when leaving or re entering the room.
I did not stay there myself, but the film director said how impressed he was with his room.
I have no hesitation whatsoever in recommending The Maids Head as a place to dine, stay or use the events spaces that are available.
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Date of stay: July 2020Trip type: Travelled on business
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I had to depart the hotel at 3am for a flight and in my haste, left my wedding ring in my room. I called the front desk from the airport and the gentleman on duty immediately went to my room, found the ring, and tucked it safely away until a coworker could pick it up the following day. That is service!!! I highly recommend this hotel!
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine M, General Manager at The Maids Head Hotel
Responded 28 Jan 2020
I am pleased to read that you were reunited with your wedding ring and that you highly recommend us. Kind regards, Christine Malcolm General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my partner stayed here for a couple of nights after booking on hotels.com. When we arrived there was some confusion with the room as they had been told by Hotels.com it was a twin room however we requested a double room. After 10 minutes of waiting our room was ready, when got in the room it was very basic and more what you'd expect from a much cheaper hotel not a hotel that cost £150 a night. We also noticed that there was hairs on the bed and left over food on the floor which was poor considering there was a seal on our door saying it had been deep cleaned. Another poor feature to the room was the netted curtain which actually fell off when I tried to open it, this was due to the fact it was held up by a propped curtain pole. The hotel itself had a very grand feel to it with plenty of sitting areas and a bar/ restaurant, plenty of places to sit and chill. Breakfast was average but not worth the extra £12.50, you'd be better of going to the Wetherspoon's next door especially if you are vegetarian or vegan as there wasn't many options. The location of the hotel is good and only a five minutes walk from the centre, ideal for business users.
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Date of stay: July 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amazing location in city centre and yet with a car park big enough to accommodate every guest. Staff were especially helpful and the problem with the EV charging points, noted in other reviews, was completely fixed on day two of our visit with the willing help of my car as a "guinea pig". With Coronavirus restrictions recently relaxed I was keen to see how a hotel visit would feel and I'm pleased to say the measures in place seemed to be at the right level - for example room cleaning each day was optional, breakfast was non-self service. Out of hundreds of hotels I've used in recent years, I'd put the Maids Head in the top three, due to its ambience, service, location and parking.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was very well run and the staff could not be more helpful .The breakfast was superb and the on site parking in a city centre location was a real advantage in visiting the surrounding areas . The room was very well appointed with an ipad and ironing board accessories not normally provided in other hotels we have visited. Would certainly stay again if in the area
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jon Richardson, Guest Services / Front Office at The Maids Head Hotel
Responded 12 Aug 2021
Thank you for your review. I am pleased you found our team helpful and you enjoyed the facilities in your room.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in the heart of the city; our room even had a view of the Cathedral spire and all the main sites are an easy walk. There were sufficient staff to ensure no waiting at reception or breakfast, and the hotel combined character and comfort. Although there was a New Year's disco on and many hotel guests, our bedroom was quiet and it was easy to sleep. Three things made our room better than standard: ample milk for tea and coffee, lots of lights for reading and a colour photograph cityscape on the bathroom wall to remind you that you were in the heart of a medieval town. Breakfast was generous, with the option of extras such as black pudding, lots of fresh fruit and prompt service too. Overall, an excellent hotel.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine M, General Manager at The Maids Head Hotel
Responded 21 Jan 2020
Dear Diana L Thank you for your 5 star review, we are pleased that you enjoyed your stay with us and that you liked our bathroom photographs, we have 10 in total all showing a different historic view of Norwich. Kind regards, Christine Malcolm General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were really impressed that this hotel had chosen to keep its covid secure measures, despite the relaxing of rules since “freedom day” and we found this really reassuring.
Yes, it did mean there was no maid service to the rooms, but you could easily request more toiletries, refreshments, towels etc via the in room iPad.
The location is perfect, right next to the cathedral, with everything within walking distance & the convenience of car parking too.
Parts of the hotel date back to the 13th century and this adds to the overall experience. The decor is tastefully upheld, but perhaps worn in places like the stairs where the carpet will need replacing soon.
Our classic double room (306) was spacious and comfortable in the ‘traditional’ area of the hotel.
It was rather airless and stuffy, with a permanent musty smell (possibly damp, due to age?) so we were grateful for the small fan in addition to leaving the window open. I would have concerns what this would be like in hot weather.
The bathroom was fitted excellently.
Staff were friendly and attentive, particularly the breakfast crew who were super courteous & helpful.
We were initially surprised that breakfast was a self service buffet (hot & cold), but this was of a good standard and worked well. (Only niggle was lack of fresh fruit as opposed to tinned!)
They were short-staffed (possibly isolation issues?) so this did mean a lengthy wait for any service at the bar or courtyard.
Overall, this hotel is value for money and certainly worth a stay and we would consider returning in the future (but perhaps we’d upgrade to a better room!)
Yes, it did mean there was no maid service to the rooms, but you could easily request more toiletries, refreshments, towels etc via the in room iPad.
The location is perfect, right next to the cathedral, with everything within walking distance & the convenience of car parking too.
Parts of the hotel date back to the 13th century and this adds to the overall experience. The decor is tastefully upheld, but perhaps worn in places like the stairs where the carpet will need replacing soon.
Our classic double room (306) was spacious and comfortable in the ‘traditional’ area of the hotel.
It was rather airless and stuffy, with a permanent musty smell (possibly damp, due to age?) so we were grateful for the small fan in addition to leaving the window open. I would have concerns what this would be like in hot weather.
The bathroom was fitted excellently.
Staff were friendly and attentive, particularly the breakfast crew who were super courteous & helpful.
We were initially surprised that breakfast was a self service buffet (hot & cold), but this was of a good standard and worked well. (Only niggle was lack of fresh fruit as opposed to tinned!)
They were short-staffed (possibly isolation issues?) so this did mean a lengthy wait for any service at the bar or courtyard.
Overall, this hotel is value for money and certainly worth a stay and we would consider returning in the future (but perhaps we’d upgrade to a better room!)
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jon Richardson, Guest Services / Front Office at The Maids Head Hotel
Responded 8 Aug 2021
Thank you for your review of our hotel. Overall, you seemed to have enjoyed your stay. If I maybe allowed to answer a few of your "niggles"? The stair carpet, which many seem to take an interest in on these reviews, is actually being refitted and we are currently reviewing how this will take place at a time when not to disturb guests. Room 306 was redecorated last year and we can provide portable air conditioning units to any of the rooms if requested. Breakfast has always been buffet style, however table service and additional items can be cooked to order if requested. We have a large bowl of fresh fruit on our continental buffet, fresh watermelon and fresh pineapple in our chilled section. And our fruit salad is freshly prepared. I am sorry if the service was not as speedy as one would like. Our team are working very long hours to provide an excellent service and recruitment is ongoing. I look forward to your return.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Before we arrived, the staff confirmed they would not be able to assist us in sterilising any of our feeding equipment, and so we had to make arrangements to do this in an alternative location, which made the logistics of our weekend a challenge from the get go. It was our first time taking our newborn baby away and we had planned a few easy things to do for the evening, but sadly when we came in at 6:30pm the lift had broken and the hotel had put us on the fourth floor. Our baby was sleeping, and we did not feel comfortable letting anyone else carry the heavy pram containing him, so we made our way up four flights of stairs. By the time we got to the room no one had the energy to get back out and we were afraid continually going up and down stairs could unsettle him further. We settled in for a night in a very small room given the price tag of £153 a night. The sheets had a stain on them and the bathroom sink plug was broken so we had to ask someone to come and fix it. To compensate, the management offered us a 15% welcome back discount, which clearly we were not going to be taking up for the privilege of difficult logistics, a dirty and broken room and the potential for a broken lift making any outings an impossibility. As a first stay away with a newborn, we could not have been more disappointed. Avoid.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Hunt, Guest Services / Front Office at The Maids Head Hotel
Responded 16 June 2022
My apologies that you did not enjoy your stay with us. You were contacted directly by email. Having contacted six other city centre based hotel, not one offers sterilisation facilities for bottle's. As a parent myself, I'm sure sterilisation tablets and a bottle brush are still able to be purchased at a few pounds to take away on trips? As it was Jubilee weekend, we had no other available rooms to offer you. We did offer to help with carrying the pram up the stairs. We did offer room service. You did not mention anything about the sheets. The lift breaking down was totally beyond our control and I am sorry it had such an impact on your stay. I appreciate it was your first trip away with a newborn and I appreciate how anxious first time parents can be.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at this beautiful historical hotel, on a mixture of business and pleasure.
With all the recent happenings with the coronavirus, it was instantly apparent that this hotel took the health and hygiene of its guests and staff very seriously, with signs and sanitizers and cleaning in constant operation in various parts of the hotel. Stayed in the Wensum, very nice and comfortable. Only gripe was it was a little dark and traffic noise from outside was quite audible.
We have been travelling worldwide, including Japan Asia etc, and must say this was one of the nicest, if brief, stays in a hotel we have had. The young man who checked us in was very polite, and the chap who was lone working after midnight was very pleasant when letting us back into the hotel after we went for a night stroll.
I hope to return for longer next time.
With all the recent happenings with the coronavirus, it was instantly apparent that this hotel took the health and hygiene of its guests and staff very seriously, with signs and sanitizers and cleaning in constant operation in various parts of the hotel. Stayed in the Wensum, very nice and comfortable. Only gripe was it was a little dark and traffic noise from outside was quite audible.
We have been travelling worldwide, including Japan Asia etc, and must say this was one of the nicest, if brief, stays in a hotel we have had. The young man who checked us in was very polite, and the chap who was lone working after midnight was very pleasant when letting us back into the hotel after we went for a night stroll.
I hope to return for longer next time.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are slight slopes in and out of the centre but all manageable. No steep hills and from the Maids Head it's an easy walk into the city which is historical and fun. The fabulous cathedral is right next to the MH. Go for it
There’s a little alley down the side as you come from the law courts round the back of the cathedral
It depends on the offer you use. If you are booking without a deal then breakfast is extra
Hi Iris I am afraid that I regards shower/ wet room usage I cannot really help you. I remember there being a lift in the reception area.
I you are considering staying there would be best to discuss your needs directly with the hotel, they are very helpful on all matters
All the best
Phil
"As it is a hotel in a historic building accessibility for those with mobility issues is a bit of a challenge."Read full review
"Comfortable rooms, food is good but you'd probably get a better atmosphere eating elsewhere. We prefer places that aren't so quiet."Read full review
"Parking £8 a day, could be limited on busy days. The property is stunning but a lot of internal steps for those with limited mobility"Read full review
…
PRICE RANGE
AU$225 - AU$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
maids head norwich, hotel maids head
LOCATION
United KingdomEnglandEast AngliaNorfolkNorwich
NUMBER OF ROOMS
84
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about The Maids Head Hotel
Which popular attractions are close to The Maids Head Hotel?
Nearby attractions include Clued Up! Escape Rooms (0.4 km), Cryptic Escape (0.06 km), and Norwich Cathedral (0.2 km).
What are some of the property amenities at The Maids Head Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Maids Head Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Maids Head Hotel?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to The Maids Head Hotel?
Conveniently located restaurants include Cafe Gelato, Saporita Norwich, and Turtle Bay Norwich.
Is The Maids Head Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Norwich.
Are any cleaning services offered at The Maids Head Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Maids Head Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Maids Head Hotel?
Many travellers enjoy visiting Cryptic Escape (0.06 km), History Mystery (0.3 km), and Museum of Norwich at the Bridewell (0.3 km).
Is The Maids Head Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.