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Best Western Brook Hotel Norwich

Traveller (100)
Room & Suite (162)
Dining (48)
Bowthorpe Employment Area, Norwich NR5 9JB England See on map
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Room Service
3 Star accommodation
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23 Dec.24 Dec.
1 room, 2 adults, 0 children
Standard Room
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Reviews (695)
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All reviews coach trip honeymoon suite buffet style wedding reception plenty of parking friendly hotel night stay main road tea and coffee city centre saturday night comfy bed carvery thursford outskirts norfolk uea
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1 - 5 of 692 reviews
Reviewed yesterday via mobile

Homely hotel Staff friendly and helpful. Room included WiFi and wide screen TV. Wedding reception held on the premises which was convenient for guests staying at the hotel. Breakfast was decent and the hotel was relatively close to the main train and coach station.

Date of stay: October 2018
Thank Anita M
Reviewed 1 week ago

Room was cold on arrival. So much so, that we checked to see if window was open. Tried to start the heating, but guessed it would kick in soon, so went to the bar, to give it chance. Didn't work, so called reception. They brought...More

Date of stay: November 2018
Thank Pete M
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you Peter Maloney for your review, I would just like to clear up a couple of issues with your complaint, we check all maintenance issues if a complaint comes before we would refund anyone, as some guests think they will complain so they don't...More

Reviewed 4 weeks ago

Arrived at around 17:30 on Thursday after a long day travelling and attending a funeral but decided to stay in Norwich having liver there for many years and both my parents retiring there sadly to pass away there. A coach arrived with elderly guest's I...More

Date of stay: November 2018
1  Thank DougR1424
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you for your recent review of our hotel, I am sorry to read that you did not enjoy your stay with us I will pass your comments onto the team so that they are aware.

Reviewed 4 weeks ago via mobile

Went to hotel for 2 nights to finish off a bit of Christmas shopping can't fault hotel at all breakfast good and hot nice room 206 very clean staff all very pleasant would definitely stay again nice and close to norwich

Date of stay: November 2018
Thank alantR8141PU
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you for your recent review of our hotel, I am pleased to hear you enjoyed your stay with us & I look forward to welcoming you back in the near future.

Reviewed 5 weeks ago via mobile

Visited the Brook whilst attending a business meeting, great facilities, well equipped and spacious meeting room, lovely and clean with plenty of parking. Lunch was delicious and so was the coffee, we were well looked after by an attentive and friendly team who made every...More

Date of stay: November 2018
Thank shelliem11
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you for your recent review of our hotel, it was our pleasure to look after your business meeting & we hope to see you again in the near future.

View more reviews
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy More access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... Less
Hotel class
Hotel Amenities
Room Service
Free High Speed Internet (WiFi)
Free Parking
Banquet Room
Business Centre with Internet Access
Conference Facilities
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
Price range
USD 48 - USD 122 (Based on Average Rates for a Standard Room)
United Kingdom > England > East Anglia > Norfolk > Norwich
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
Price range
USD 48 - USD 122 (Based on Average Rates for a Standard Room)
United Kingdom > England > East Anglia > Norfolk > Norwich
Traveller (100)
Room & Suite (162)
Dining (48)
Business Centre & Event Rooms (1)
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Questions & Answers
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24 February 2018|
Response from 752spikec | Reviewed this property |
The reception was open all the time when we were there they have a night desk
Room Tips
"Unless a business person or on a coach trip avoid"
4 weeks ago
Read review
"Ask for a 1st floor room"
6 Sep. 2018
Read review
"2nd floor room was quitter than on ground level."
27 Aug. 2018
Read review
"Top floor room, far end, avoid."
24 Aug. 2018
Read review
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