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Excelsior Hotel London

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Traveller (144)
Room & Suite (235)
Dining (1)
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Overview
  • Excellent12%
  • Very good23%
  • Average26%
  • Poor15%
  • Terrible24%
Travellers talk about
AMENITIES
Free Wifi
Non-Smoking Rooms
Free Parking
Breakfast included
Pool
Restaurant
2 Star Hotel
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Rooms
8 Jul.9 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (502)
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All reviewsfrom kings cross stationbudget hotela stones throwquiet areaexcellent locationtubewardrobeeuston
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1 - 5 of 371 reviews
Reviewed yesterday via mobile

Fantastic little hotel right in the heart of London. We walked everywhere & everything was so easily accessible from the hotel. Really nice receptionist showed us to our room which was cosy and compact. Great bed and lovely white bed linen plus big . fluffy...More

Thank HampshireFreddy
Reviewed 1 week ago

I'd seen some negative reviews but I am always willing to give cheaper hotels a chance. Whilst the location of this hotel is excellent, that is where the positive thoughts stop. The hotel is operated by a company which owns most of the hotels in...More

Thank aimeec1
Response from Mr Patrick P, Guest Relations Manager at Excelsior Hotel LondonResponded 1 week ago

Thank you for staying with us Aimee and for taking the time to write a review. We are sorry that we fell short of expectations on this occasion. Although we do own a few hotels within this quiet Square in Kings Cross, next to the...More

Reviewed 3 weeks ago

They only gave us one key, so when my friend and I were separated on a night out, I went to ask the front desk for an extra key to let me in. I was shoved outside to spend the night on the street instead....More

1  Thank Lindsey12303
Response from Mr Patrick P, Guest Relations Manager at Excelsior Hotel LondonResponded 1 week ago

Thank you for staying with us Lindsey and for taking the time to write a review. This really is not a fair or accurate review. We have carried out an investigation into your complaint and have spoken to the member of staff concerned. We have...More

Reviewed 4 weeks ago via mobile

The excelsior hotel is in a great location, situated a few minutes away from kings cross station. Unfortunately, this is the only good thing I can say about the hotel. The room is a tiny box with a bed and a sink, which can only...More

2  Thank Erin M
Response from Mr Patrick P, Guest Relations Manager at Excelsior Hotel LondonResponded 4 weeks ago

Thank you for staying with us Erin and for taking the time to write a review. All feedback - positive and negative - is important to us, as this helps us continue to improve our services to all our guests. The sizes of all our...More

Reviewed 8 May 2018

There's a couple of things that I really feel should be noted before booking your stay here. Pros: Close to King's Cross Station A little less expensive than some other hotels Concierge was very polite Comfortable Bed Cons: We were woken up at 6:30AM on...More

Thank A. B
Response from Mr Patrick P, Guest Relations Manager at Excelsior Hotel LondonResponded 4 weeks ago

Thank you for staying with us and for taking the time to write a review. All feedback is important to us, as it helps us continue to improve our services to all our guests. Thank you for the positive feedback. We are as you say...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Details
Price range
USD 80 - USD 200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 80 - USD 200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (144)
Room & Suite (235)
Dining (1)
Pool & Beach (1)
Amenities (13)
Business Centre & Event Rooms (1)
Nearby
Bloomsbury
Snuggly nestled within Central London is academic and
leafy Bloomsbury, an area that boasts walking distance
access to many of London's most popular attractions.
It is also home to some of Britain's most celebrated
museums, including the must-see British Museum.
Despite an understandable popularity with students,
tourists and day trippers, vast sections of Bloomsbury
retain a quiet, residential feel year round and
...More
Questions & Answers
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archna14
20 June 2017|
AnswerShow all 5 answers
Response from theorganicfarmer | Reviewed this property |
no there doesnt appear to be a lift there
0
Votes
Jayceebee31
15 June 2016|
AnswerShow all 5 answers
Response from Farhan A | Reviewed this property |
Hi JCB. Bathroom and shower was ok. I would avoid room with sharing shower. The hotel hold luggage for small fee. I used citymapper app, it helped me getting around London easily.
0
Votes
Room Tips
"I have no suggestions"
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"Don't bother choose a different hotel, don't trust booking.com"
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"Avoid room 67 or at least check the window before accepting to check-in"
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"there is no light so if you're on the upper floors you need to be able to take your luggage up and down..."
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