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Park Plaza London Riverbank

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18 Albert Embankment, London SE1 7TJ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1508)
Room & Suite (1072)
Dining (229)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
  • Individually wrapped toiletries
Updated 27/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Park Plaza London Riverbank
Updated 27/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#327 of 1,194 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Situated in the heart of London on the bank of the River Thames, Plaza on the River provides 90 generously sized suites with exquisite views of the Houses of Parliament and Big Ben. You can enjoy sophisticated amenities, such as free Wi-Fi, a fitness centre, business services and the Pan-Asian Chino Latino® restaurant and bar. A short walk from Vauxhall Station, our South Bank hotel puts guests within easy reach of the famous West End, the financial district, Westminster Abbey, the London Eye, Tate Britain and other beloved attractions. Visitors in London for business, pleasure or romance can enjoy relaxing accommodation with a view at one of the finest hotels in London—Plaza on the River.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Kitchenette
Minibar
Flatscreen TV
Bath / shower
Safe
VIP room facilities
Iron
Laptop safe
Refrigerator
On-demand films
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English
4068Reviews58Q+A100Room tips
Traveller rating
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Popular mentions
HolidayEliteJDyer wrote a review Yesterday
Cardiff6 contributions
First impression of the hotel were very good, check in was smooth and efficient, unfortunately that's where it ended. Upon entering our room with the " Your room has been sanitised" hanging outside we found that it hadn't been cleaned let alone sanitised, we were greeted with the previous occupants dirty towels on the floor, dirty cups and dirty bed. I immediately called housekeeping and went out for the remainder of the day, assuming that we would return to a clean room... Wrong!! We were now greeted with a dirty but made bed which was more offensive than the unmade version earlier that day. I can only assume that the room hadn't been cleaned either but they had taken the time to remove the dirty cups. This is not acceptable at any time let alone at 11pm when we needed to then wait for clean sheets. The following morning at breakfast we were then shown to a dirty breakfast table still laden with the previous occupants dirty cups, plates etc . There is clearly a pattern developing of a dirty hotel that has a nice façade but huge failings behind the scenes. On the morning of check in we went to the Executive lounge for a coffee having booked an Executive room, a number of staff watched us wandering around looking for the coffee, not one of them cared to tell us the lounge had indeed been closed since the pandemic started. I presume this is a cost cutting exercise. Another member of staff on exiting the lift couldn't be bothered to speak with a simple "excuse me" yet instead chose to just push her way passed us. This hotel doesn't exactly credit itself on customer service. On check out I asked to see the manager - not an unreasonable request given the failings but instead was handed his business card by the desk clerk and told they hoped to see us again in the future, and so Mr Caleb Hutchinson. I am a travel agent of some 40years and not only will you never see me set foot in your hotel again but will ensure that my clients never do either. If you are thinking of booking this hotel - please don't.
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Date of stay: November 2021
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tally wrote a review Jul 2021
7 contributions11 helpful votes
Hotel's Favourite
We first stayed in this superb hotel back in August 2018 (which was our first ever time to the wonderful city or London) and we thoroughly, thoroughly enjoyed it. Since then we stayed there in June 2019 (and would have done in 2020, but Covid stopped that) and then this time June 28 - 5 July 2021. Me and my partner absolutely love this hotel, and it was an easy choice of where we would stay on our week long holiday in London in June 2019 and also this time in 2021. The location of this hotel is perfect for us, and its less than a 10 minute walk to Vauxhall tube station, so it's very conveniently placed. There's quite a few good eating out places within 5 - 10 minutes walk from the hotel, that's if you do not want to eat out in the hotel's restaurant. There is also a little convenience store and also a Tesco Extra that are both a stones throw from the hotel. Both are ideal for if you have forgotten to pack something or simply want to grab something to take with you while out for the day or grab a snack to take back to your room. Another plus for the location of this hotel for us, is, we do the lovely walk along the Southbank, over Tower Bridge and back along the other side (past the Tower Of London) and then coming back over Lambeth Bridge and returning back to the hotel. It's a beautiful walk and definitely one of the highlights of our stay. Upon arrival we were greeted by the concierge, who took our temperatures with a contactless temperature gun, so as to make sure neither of us had a temperature (which is reassuring for everyone). The room had been thoroughly sanitised and cleaned before we arrived, and the toilet had a band around the lid to show it had not been used since it was sanitised. The remote control for the TV was in a sealed bag which again had been sanitised. At multiple areas of the hotel were hand sanitisers, so it was very easy to keep your hands fully clean and sanitised. They really could not have done anymore to make the hotel as clean and as safe as possible for everyone. We were advised at the point of check in, that our rooms would only be cleaned every three days (to minimise contact), but if we needed the room cleaned more often, we just had to let them know by phoning down with the in room telephone, or by calling at the reception. We asked every day at reception for fresh towels for both of us, and they were either fetched to our room before we left in the morning, or they had been placed in our room while we had been out. We were also advised that breakfast time slots needed booked (in order to minimise the amount of people in the restaurant at one time) and you had a 45 minute breakfast slot. Again, we just asked at the reception on the way out for the day, for a slot booked. It was very easy and no hassle. Due to Covid, the breakfast cereal choice was not as large as what we had on previous visits, and all the breakfast cereals were in sealed boxes. On our particular stay, we had Rice Crispies, Coco Pops, Special K, Weetabix, porridge available at the cooked breakfast counter, as well as yoghurts, fruit salads and croissants, muffins. All the breakfasts we had were lovely, and the quality was superb. We had a lovely view across and along the Thames, while eating our lovely breakfast and drinking the lovely coffee. The rooms are lovely, spacious and very luxurious. We always tend to book the Executive Double room. Our particular room had a little console beside the bed, where we could open/close the blackout blinds, adjust the air conditioning and also room temperature, and also alter the lighting of the room. The room had a large flat screened TV and was perfect for lying in bed to watch of an evening. The beds were lovely and comfortable and our particular bed had two pillows, so you could choose which you prefer or maybe even prefer both together. It's all these little touches of everything been thought for, that makes this a fantastic hotel. The bathroom was lovely and spacious and immaculately clean, and the shower was brilliant, really invigorating. The bathroom had toiletries laid out, as well as towels, bathrobes, slippers. Everything was taken care of. The staff who we dealt with on our stay were excellent, very helpful and welcoming. I just wish I had taken note of their names, so that I could give them some credit on this review. One last thing we really like about this particular hotel is the ability to have our luggage stored when we checked out. This allowed us to have a bit of extra time in London, to do some last sightseeing, shopping, as our train home was not till 5:10 pm. If we weren't able to have our luggage stored, we would have needed to travel home before 12 pm (which is the checking out time for the hotel). We asked the lady on reception if we could have our luggage stored, and nothing was too much trouble, and she took our luggage and stored it in the secure storing room until we were ready to collect.
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Date of stay: June 2021
Rooms
Cleanliness
Service
5 Helpful votes
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Response from Lucy Grimwood, Guest Services / Front Office at Park Plaza London Riverbank
Responded 8 Jul 2021
Dear Talster71, thank you so much for taking the time to share your experience, it really means a lot to us! It is wonderful to see you have enjoyed yet another great stay with us. It's particularly great to read your comments about our friendly team and to see the Covid-19 measures we have introduced as part of our Reassuring Moments programme helped you to feel safe during your stay. We are sorry if you found the breakfast buffet slightly more limited than usual, though I am happy that you could still enjoy a variety of cereals and that the quality was superb. We hope we can welcome you again on your next trip to London! Warm regards, Lucy
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Fearless44197211764 wrote a review 5 Dec
1 contribution
Great stay at this location impressive hotel. The decor through is light and modern and you feel like you are in a luxury hotel from the front door. The bedrooms are spacious with huge beds and if you book a room with river views you are in for an ability treat with views across London and at night spectacular with bridges and landmarks all lite up. A 5 mins walk across the bridge and you will be at Parliament and another 5 mins at Trafalgar Square and in the heart of Theatre land, shopping and great Restaurants. With a gym and swimming pool this hotel is a great choice for business or pleasure.
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Date of stay: December 2021Trip type: Travelled as a couple
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georgiatesta wrote a review 5 Dec
7 contributions3 helpful votes
Fantastic service, staff and view. Was a pleasure to stay such a fab location, the service was impeccable and the staff were always helpful. If you can get a room with a view make sure you do as it’s honestly breath taking. Breakfast was fabulous also!
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Date of stay: December 2021Trip type: Travelled as a couple
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William P wrote a review 5 Dec
1 contribution
Hotel was top class the facilities were immaculate . The staff were very helpful including an outstanding service from Romero in the concierge. All round very pleasant experience and would definitely visit again.
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Date of stay: December 2021Trip type: Travelled with family
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Response from Federica Fedele, Other at Park Plaza London Riverbank
Responded 2 days ago
Thank you for sharing your experience, V8946ZCwilliamp. We take pride in giving outstanding service to every guest and we're overjoyed to receive your compliments and appreciation. It's a pleasure to see how much you enjoyed your stay with us and we hope to see you again soon. Best Regards, Federica
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PRICE RANGE
USD 181 - USD 349 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
plaza on the river - club and residence hotel london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
90
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Frequently Asked Questions about Park Plaza London Riverbank
Which popular attractions are close to Park Plaza London Riverbank?
Nearby attractions include Tate Britain (0.4 km), Newport Street Gallery (0.4 km), and Above The Stag Theatre & Bar (0.4 km).
What are some of the property amenities at Park Plaza London Riverbank?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Plaza London Riverbank?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Park Plaza London Riverbank?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Park Plaza London Riverbank?
Yes, parking is available to guests.
What are some restaurants close to Park Plaza London Riverbank?
Conveniently located restaurants include Chino Latino, The Rex Whistler Restaurant, Tate Britain, and The Black Dog Freehouse.
Are there opportunities to exercise at Park Plaza London Riverbank?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Park Plaza London Riverbank?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Plaza London Riverbank offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Park Plaza London Riverbank?
Many travellers enjoy visiting Churchill War Rooms (1.3 km), Tower of London (3.6 km), and Houses of Parliament (0.9 km).
Does Park Plaza London Riverbank have any great views?
Yes, guests often enjoy the harbour view available here.