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Cheval Phoenix House

1 Wilbraham Place | Sloane Street, London SW1X 9AE, England
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Saatchi Gallery
    0.3 km
  • 5 star hotel
  • Free Wifi
Reviewed 8 September 2016
Excellent
A wonderful place to stay when in London. Discreet,quite and... more
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182 Reviews from our TripAdvisor Community

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Showing 174: English reviews
London
Reviewed 8 September 2016

A wonderful place to stay when in London. Discreet,quite and homely, one could not wish for better. Conviently located near everything, yet away from the confusion, traffic noise and bustle so typical of a big city.

Review collected in partnership with this hotel
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Helpful?
Thank 400isabelmarias
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 400isabelmarias, Thank you for reviewing us on your recent stay with us here at Cheval Phoenix House. We are pleased to know that you had a pleasant stay and found our location to be peaceful and convenient. We hope you enjoyed your visit in London. We look forward to welcoming you back in not too distant future. We invite...

Doha
Reviewed 14 August 2016

The apartment was very nice and luxurios. The area was very quite and safe. The serivce was marvelous. The staff were helpful and friendly. Overall we enjoyed our stay in london and mostly in your apartments.

Review collected in partnership with this hotel
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Helpful?
Thank 140meshala
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 140meshala, Thank you so much for taking the time to review you recent stay with us. We are delighted that you embraced all that Cheval Phoenix House has to offer from the quality and comfort of our apartments to the friendly team and our location. At Cheval Residences we pride ourselves in our well-equipped, luxurious and spacious and clean...

gent
Reviewed 10 August 2016

Ticks all the boxes except a quick makeover would do a world of good as it does feel a bit run down because of the carpet (tacky quality and not a nice mustard color) and off white not the best paint finish on the wall. The bathroom areas and kitchen don't smell good which leads me to believe that a...

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1Thank europetraveller68
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Europetraveller68, Thank you for your review on TripAdvisor. It was a pleasure to have you stay here with us yet again at Cheval Phoenix House and we are happy to know that you enjoyed the services offered by our team. I will review the areas that has been brought to our attention by yourself. We have a redecoration and...

Reviewed 29 July 2016 via mobile

I stayed 14 days in 2 apts with family Checkout is at 11 am but I requested to make it 12 noon because my 6 year old developed high fever and the car will come at 12 to go check her Managed refused and claimed busy But on the net they had vacancies Why this INHUMANE BEHAVIOUR

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Helpful?
Thank DrJaJ
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Dr. Jaj, Thank you for sharing your valued feedback on TripAdvisor. It is important for us to meet our guest expectations and feel on this occasion we failed to do so. I would like to sincerely apologise for the inconvenience caused to you and your family. Considering your circumstances our concierge team was instructed to allow you a late...

Reviewed 19 July 2016 via mobile

I love returning to London because I know I will be staying at the Phoenix house at Sloane square .....great staff ... Great flats Best location in London close to Hyde park -walking distance to shopping. The tube is literally steps away - amazing restaurants just steps away -definitely recommend this location :)

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Helpful?
Thank Hazel L
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Hazel L, Thank you for your quick post on TripAdvisor. We are pleased to know you had a pleasant stay with us and enjoyed the services offered by our team and moreover happy to know that our location suited your needs. It is always a pleasure to know that our guest have had a great experienced at Cheval Phoenix...

Neutral Bay
Reviewed 30 June 2016

Excellent location with access to all amenities. Accommodation and facilities first class with friendly helpful staff on hand at all times. Thanks Sid and Lee for making our stay so easy and for looking after our guests.

Review collected in partnership with this hotel
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Thank V832BDmariar
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear V832BDmariar, Thank you for reviewing us on your recent stay with us here at Cheval Phoenix House. We are delighted to know you enjoyed you stay and found our location to be very convenient. Our team pride themselves on providing a highest level of service to our guests, I am proud to lead such a friendly and helpful team...

Melbourne Australia
Reviewed 6 June 2016

We have been frequent and happy visitors to London for many years having stayed at top hotels and clubs. Having been introduced to Cheval Phoenix three or four years ago we have greatly enjoyed the experience both in terms of the helpfulness of the staff and the flexibility offered by the first class accomodation.

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Thank Peter B
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Peter B, Thank you for your quick post on TripAdvisor on your recent stay with us here at Cheval Phoenix House. I am delighted to hear that we may have won you over from hotels to staying in our luxury serviced apartments. Our team at Cheval Phoenix House constantly endeavour to deliver the highest standards and guest satisfaction, we...

Shaka's Rock, South Africa
Reviewed 1 June 2016 via mobile

This is my 3rd stay at Phoenix House and once again it has proven to be clean and comfortable although the carpeting and furnishings are now reaching the end of their sell-by date. The kitchen is well appointed with every amenity including a Nespresso machine. The welcome pack contains everything you might need including fresh milk, butter and Nespresso pods.....

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Thank Stephne A
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Stephne A, Thank you for reviewing your recent stay with us at Cheval Phoenix House. We appreciate the comments on where we are performing well and where we can improve. We have noted your comments regarding the carpeting and furnishings and you will be happy to know that this is an element that is being addressed. I am delighted...

Nottingham, United Kingdom
Reviewed 1 June 2016

Booked overnight stay in studio apartment as visiting RHS Chelsea for day and this location was ideal. We were thrilled when we opened the door to our apartment - a real home from home with every detail considered and felt very comfortable throughout our brief stay. We did a quick shop at a local supermarket so that on return from...

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Helpful?
Thank Jujufen
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Jujufen, Thank you for taking the time to review your recent stay at Cheval Phoenix House. It is always a pleasure to hear that our guest has embraced the full experience of what we have to offer at Cheval Phoenix House including the location and the high standard of the apartment that we provide. We hope you enjoyed your...

Mumbai
Reviewed 31 May 2016

Have been staying at this Residence since the last 5 years, once a year at least. Have found it to be very good value for money in terms of location and amenities. The service provided is on par with any 7 star hotel!!

Review collected in partnership with this hotel
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Thank 178abanb
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear 178abanb, Thank you for your fantastic review about Cheval Phoenix House. We are delighted that you feel we are on par with any 7 star hotel. We take pride in trying to anticipate our guest's needs and delivering on these needs. We look forward to welcoming you back in the not too distant future. Kind Regards Charmaine Hayes House...

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Staying in Belgravia

Neighbourhood Profile
Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
There’s something uniquely seductive about Cheval Phoenix House. Nestled in the beating heart of Chelsea, our chic award-winning residence is on a mission to charm you – from the moment you set eyes on its beautifully restyled Victorian façade, to the instant you surrender to the smooth softness of its Italian linen. This is your exclusive gateway to the authentic Chelsea and Sloane Square philosophy of living. ... more   less 

Additional Information about Cheval Phoenix House

Address: 1 Wilbraham Place | Sloane Street, London SW1X 9AE, England
Region: United Kingdom > England > London > Belgravia
Price Range: $311 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cheval Phoenix House 5*
Number of rooms: 33
Reservation Options:
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Also Known As:
Phoenix House Hotel London
Aparthotel London
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Questions & Answers

Here's what travellers have asked, with answers from Cheval Phoenix House staff and other travellers.
3 questions
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Brighton, England, United Kingdom
over a year ago
Melbourne, Australia

See all questions (3)

Questions? Get answers from Cheval Phoenix House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For couples - Luxury open plan. Lower ground apts can attract road noise.”
 of 5 bubbles jackier178, 15 Nov 2016 | Read review
“higher floors are quieter”
 of 5 bubbles europetraveller68, 10 Aug 2016 | Read review
“quiet nicely sound proofed couldn't hear the Ferraris racing up and down Brompton road a distance away”
 of 5 bubbles michaelfcoates, 10 May 2016 | Read review
“Loft rooms offer more space”
 of 5 bubbles 114Rosie, 12 Apr 2016 | Read review
“Make sure you book a loft, worth the extra..”
 of 5 bubbles Oracnoid, 8 Dec 2015 | Read review
5 of 5