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Cheval Phoenix House

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174 Reviews from our TripAdvisor Community

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Showing 167: English reviews
Shaka's Rock, South Africa
Reviewed 1 June 2016 via mobile

This is my 3rd stay at Phoenix House and once again it has proven to be clean and comfortable although the carpeting and furnishings are now reaching the end of their sell-by date. The kitchen is well appointed with every amenity including a Nespresso machine. The welcome pack contains everything you might need including fresh milk, butter and Nespresso pods.....

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Helpful?
Thank Stephne A
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Stephne A, Thank you for reviewing your recent stay with us at Cheval Phoenix House. We appreciate the comments on where we are performing well and where we can improve. We have noted your comments regarding the carpeting and furnishings and you will be happy to know that this is an element that is being addressed. I am delighted...

Nottingham, United Kingdom
Reviewed 1 June 2016

Booked overnight stay in studio apartment as visiting RHS Chelsea for day and this location was ideal. We were thrilled when we opened the door to our apartment - a real home from home with every detail considered and felt very comfortable throughout our brief stay. We did a quick shop at a local supermarket so that on return from...

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Helpful?
Thank Jujufen
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Jujufen, Thank you for taking the time to review your recent stay at Cheval Phoenix House. It is always a pleasure to hear that our guest has embraced the full experience of what we have to offer at Cheval Phoenix House including the location and the high standard of the apartment that we provide. We hope you enjoyed your...

Mumbai
Reviewed 31 May 2016

Have been staying at this Residence since the last 5 years, once a year at least. Have found it to be very good value for money in terms of location and amenities. The service provided is on par with any 7 star hotel!!

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Thank 178abanb
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear 178abanb, Thank you for your fantastic review about Cheval Phoenix House. We are delighted that you feel we are on par with any 7 star hotel. We take pride in trying to anticipate our guest's needs and delivering on these needs. We look forward to welcoming you back in the not too distant future. Kind Regards Charmaine Hayes House...

Nice, France
Reviewed 27 May 2016

The only place I ever consider staying when in London. Superb location for transport links and shopping and restaurants. It has AC that works, elevators too. Staff stay long term and remember you from one trip to next. Comfortable and kept up to date and immaculate.

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Thank P4591DEandrewc
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear P4591DEandrewc, Thank you for your feedback on Cheval Phoenix House. It is wonderful to hear that we are the only place you consider when choosing your accommodation in London. We always look forward to welcoming our guests back and endeavour to ensure that they feel at home. We hope to see you back soon. Kind Regards Charmaine Hayes House...

Lansdale
Reviewed 21 May 2016

A lovely property. I plan on definitely returning. A perfect location with easy access to transportation and shopping for essentials was a breeze. I will definitely recommend this property to my friends.

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Thank Raymond J
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Raymond J, Thank you for your wonderful review. It is always appreciated to hear that our guests want to return and recommend our property to their friends. We are delighted that you have enjoyed the Cheval Phoenix House experience. We look forward to welcoming you back. Kind Regards Charmaine Hayes House Manager

Double Bay
Reviewed 19 May 2016

We really love the location of these apartments and find being so close to the tube and restaurants and shops make it a fabulous place to stay whilst in London. The staff are all very friendly and helpful. The breakfast starter pack is very good and lovely when you arrive.

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Thank dididog
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Dididog, Thank you for taking the time to review your recent stay at Cheval Phoenix House. The location of Cheval Phoenix House is ideal as whilst you are close to the transport links, shopping and restaurants, the area where we are situated also offers peaceful surroundings. So our guests get to enjoy the convenience and the tranquillity of the...

Baltimore
Reviewed 18 May 2016

Cheval Phoenix House offers high quality rooms/apartments, in one of the most classy London neighborhoods, with professional and friendly staff at a reasonable price. Stayed there for about 3-4 weeks in total.

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Thank 913christosk
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear 913christosk, Thank you for your review on Tripadvisor. We are delighted that you feel that Cheval Phoenix House offers high quality apartments with professional staff and all these services at a reasonable price. We trust you enjoyed your stay with us and we look forward to welcoming you back in future. Kind Regards Charmaine Hayes House Manager

Toronto, Ontario
Reviewed 17 May 2016

We stayed at the Cheval Phoenix during the first week of May to celebrate our 25th wedding anniversary and both of our birthdays. If we could give six stars we would. Everything was top-notch -- from our initial contact by email (Charmaine and Neil), to the professional front desk staff (sorry, I don't know your names!), to the efficient and...

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Thank charlieface123
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Charlieface123, Thank you for your amazing review on your recent stay at Cheval Phoenix House. We are delighted to hear that you felt everything was top notch, from the initial contact to the service received across all departments throughout your stay. We wanted to ensure that you received the true Cheval Phoenix House experience as we knew that you...

London, United Kingdom
Reviewed 10 May 2016

What they say is what they do , Faultless , Clean, Quiet , Cool . Perfect service . It felt like we were staying with Friends , fully serviced kitchen ,living area separate from bedroom on another level which worked well

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Thank michaelfcoates
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Michaelfcoates, Thank you for your great review on your recent stay at Cheval Phoenix House. We endeavour to continually provide our guests with the services that you enjoyed, from the clean apartment to the friendly concierge. We appreciate it when our guests take the time to tell us about their stay. I will share your wonderful comments with the...

London
Reviewed 9 May 2016

We had a wonderful stay in this apartment and we were provided with nearly everything we need daily and they are clean and new. I recommend people with their family who are visiting London to stay here, it deserves the money you paid.

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Thank goum370
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Goum370, Thank you for taking the time to review your recent stay at Cheval Phoenix House. We are delighted that you had a wonderful stay and that you feel that the full Cheval Phoenix House experience was worth the money you spent. We look forward to welcoming you back. Kind Regards Charmaine Hayes House Manager

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Staying in Belgravia

Neighbourhood Profile
Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Concierge
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
There’s something uniquely seductive about Cheval Phoenix House. Nestled in the beating heart of Chelsea, our chic award-winning residence is on a mission to charm you – from the moment you set eyes on its beautifully restyled Victorian façade, to the instant you surrender to the smooth softness of its Italian linen. This is your exclusive gateway to the authentic Chelsea and Sloane Square philosophy of living. ... more   less 

Additional Information about Cheval Phoenix House

Address: 1 Wilbraham Place | Sloane Street, London SW1X 9AE, England
Region: United Kingdom > England > London > Belgravia
Price Range: $393 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cheval Phoenix House 5*
Number of rooms: 33
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Also Known As:
Phoenix House Hotel London
Aparthotel London
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Questions & Answers

Here's what travellers have asked, with answers from Cheval Phoenix House staff and other travellers.
3 questions
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Brighton, England, United Kingdom
over a year ago
Melbourne, Australia

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Questions? Get answers from Cheval Phoenix House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For couples - Luxury open plan. Lower ground apts can attract road noise.”
 of 5 bubbles jackier178, 15 Nov 2016 | Read review
“higher floors are quieter”
 of 5 bubbles europetraveller68, 10 Aug 2016 | Read review
“quiet nicely sound proofed couldn't hear the Ferraris racing up and down Brompton road a distance away”
 of 5 bubbles michaelfcoates, 10 May 2016 | Read review
“Loft rooms offer more space”
 of 5 bubbles 114Rosie, 12 Apr 2016 | Read review
“Make sure you book a loft, worth the extra..”
 of 5 bubbles Oracnoid, 8 Dec 2015 | Read review
5 of 5
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