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Holiday Inn London - West

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Holiday Inn London - West
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512 Reviews from our TripAdvisor Community

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Showing 367: English reviews
Bromsgrove
Reviewed 2 weeks ago via mobile

Stayed here in January for a trip to the theatre. Ideal location on so many levels! It's a 5 minute walk to North Acton Tube Station and you can be straight to Oxford Circus! We booked an Executive Room on the 7th Floor which gave us access to the gym on the same floor. The welcome was warm, the staff...

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Helpful?
Thank James M
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear James, Thank you for taking the time to review your January stay with us. I am very pleased to read it was an enjoyable one and in particular the warm welcome you received from the team. We do hope to welcome you back soon for your show in February. Best regards Niall General Manager

Reviewed 2 weeks ago via mobile

This hotel represents great value for money. Located just off the A40, it as a car park (£15 per day) and is less than a 5 minute walk from North Acton underground meaning you can be in central London in 25 mins. We stayed in the Deluxe Rooms which featured a nice big queen size bed. The room also had...

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Helpful?
Thank Luke N
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Thank you for taking the time to review your recent stay with us. We are pleased you enjoyed your stay overall. We look forward to welcoming you back again soon. Best regards Niall General manager

Hornchurch, United Kingdom
Reviewed 3 weeks ago

This is a fairly new hotel so everything was clean and tidy. We were given a free upgrade to an executive room on the first floor which was a good start. On first impressions the room was excellent. Nice flat screen TV and some sort of smart phone for internet use. The main problem was that there is no mirror...

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Helpful?
Thank TheAnthillMob
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear The AnthillMob, Thank you for taking the time to review your stay. I'm sorry to read there was a couple of errors which could have been easily avoidable and improved your stay dramatically. We offer a choice of options for guests with regards to public transportation options. E.G tube, bus, black cab or a local taxi firm. If you...

Reviewed 3 weeks ago via mobile

Have stayed the past 3 monday night's for work. Consistent great service. Big shout to Ivaylo from the restaurant. Very approachable and helpful. Food is amazing (carbonara and rib eye steak are my favourites so far) and the rooms are really

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Thank lawrence p
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Lawrence P, thank you for taking the time to leave a review of your recent stay.Once again a big shout out to Ivaylo. He is a real star in our team and we really appreciate you noting his performance and customer service skills. Best regards Niall

Reviewed 4 weeks ago via mobile

I come here all the time for business, great rooms, great staff and great breakfast! Mr Ivaylo always welcomes me, great customer service! Fantastic location and close to Tube station for direct line into central London! Overall a fantastic hotel!

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Helpful?
Thank Luke K
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Luke K, You would think reading these pages that we would get bored writing about Ivaylo. He is a true star in the team and rest assured we love to hear it. We were very pleased to read you enjoyed your stay and once again to see Ivaylos name along with a glowing review. We look forward to welcoming...

London
Reviewed 4 weeks ago

This is not a really fancy place, but if good basic accommodation is what you are after, this is the right place. However, if you want to eat there, be prepared to be ripped off, like there is no tomorrow and if you want to be close to central London etc. be well aware of transportation options, that are not...

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1Thank hidden01
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Hidden01, Thank you for taking the time to review your stay overall. i was pleased to note that overall it was satisfactory. I was sorry to learn that you had an unsatisfactory experience with our Food and Beverage offering. thank you kindly for the photos which I have reviewed with chef and we have adjusted the spec with his...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 5 weeks ago via mobile

A very pleasant stay at holiday inn on my business trip due too Ivaylo. He went above and beyond his roles to ensure my stay was 5/5. Deserves more than a bar job, has alot of knowledge and skills. A*

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1Thank A TripAdvisor Member
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

A* FOR ONE OF OUR STARS! Thank you very much for reviewing your recent stay with us. It is great to read you enjoyed your stay with us and that Ivaylo went above and beyond. Ivaylo was recently promoted to Supervisor and it is great to see our decision was a good one and Ivaylos hard work and customer care...

Reviewed 5 weeks ago via mobile

I was served by a guy called ivaylo, he works on the bar, great customer service, very friendly and spoke to me and my friend for a while, excellent employee in my eyes, he seemed a genuine guy and seemed a lovely guy

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1Thank Mark F
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Mark F, What can we say, we agree. Ivaylo is frequently mentioned in reviews and his customer service is second to none. Ivaylo was promoted to Supervisor in January reflecting his great work and customer service. Thank you very much for reviewing your stay We look forward to welcoming you back again soon Regards Niall General Manager

Stoke-on-Trent, United Kingdom
Reviewed 21 January 2017 via mobile

Stayed on and off over a 3 week period with work. Very modern clean hotel nice rooms and staff are great. Food is good but breakfast can be hit and miss, some days breakfast was excellent others it was a bit poor, ( I'm guessing different staff ) as it's London the drinks are more expensive than other hotels as...

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1Thank stu b
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Dear Stu B, Thank you for taking the time to review your multiple stays with us. I was pleased to read that you enjoyed your stay overall. We are very proud of our team and can see you thought they were great too. Thank you for you feedback regarding the breakfast consistency. I shall address this with chef and hope...

Reading, England, United Kingdom
Reviewed 16 January 2017

Stayed here for two nights in London and would highly recommend. Check in was trouble fee and whilst we didn't have too much other interaction with staff it seemed like they were all friendly and helpful. Location was perfect too with only a few minutes to walk to North Acton tube station on the Central line and approximately 20 minutes...

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Helpful?
1Thank Gavin S
NiallWGM, General Manager at Holiday Inn London - West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Niall General Manager

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Amenities

Highlights
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Holiday Inn London-West. Discover a fantastic arrival experience at the Holiday Inn London - west with our new beautifully designed Open Lobby and stunning brand new Executive Rooms (including some with London skyline views). Our hotel is conveniently located between Heathrow Airport and the centre of London, with Park Royal, the largest business park in London, and Wembley Stadium just a few minutes' drive away. The shopping, business and entertainment areas of London are easily accessible by London Underground (North Acton tube station on Central Line is under five minute walk from the hotel). Book a room with us and you'll be guaranteeing a memorable stay experience. ... more   less 

Additional Information about Holiday Inn London - West

Address: 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
Region: United Kingdom > England > London
Price Range: $107 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - West 3*
Number of rooms: 225
Reservation Options:
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Also Known As:
Ramada Encore London West Hotel London
Ramada London
London Ramada
Hotel Style:
#230 Business Hotel in London
#368 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - West staff and other travellers.
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Questions? Get answers from Holiday Inn London - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep away from the Food, the interent just needs to be often reconnected.”
 of 5 bubbles hidden01, 23 Jan 2017 | Read review
“Quiet rooms are on the car park side”
 of 5 bubbles NickS251, 29 Dec 2016 | Read review
“please contact Sam for any problems”
 of 5 bubbles AshOlayan, 25 Dec 2016 | Read review
“Stay elsewhere.”
  • tatty room
 of 5 bubbles jmsnmarym, 24 Dec 2016 | Read review
“Upgrade to an Executive room as they are much nicer than the standard rooms and the price difference isn't that much.”
 of 5 bubbles bookera, 17 Dec 2016 | Read review
5 of 5