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DoubleTree by Hilton Hotel London ExCel

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#258 of 1,087 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London ExCel
DoubleTree by Hilton Hotel London ExCel
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634 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London ExCel
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Showing 577: English reviews
Reviewed 25 April 2016

Great hotel if you need to be at the ExCel Center and a lot more comfortable than the Ibis hotels in this area, AND often for a better price. Great online chat service to help with questions on Parking, Transport, check-in times etc. They offer FREE parking whilst staying at the hotel, which is very unusual for a London hotel...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Bel R
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Bel R Thank you so much for your recommendation and for taking the time to write your review, we are so pleased that you enjoyed your recent stay with the DoubleTree by Hilton London ExCel. Really pleased that you found our online chat portal easy to use, and we do offer a limited number of free car park spaces,...

Tonbridge, England
Reviewed 25 April 2016

We stayed for two nights in April for concerts in town and enjoyed our visit. The staff are efficient and friendly and the hotel is bright, modern, clean and in a perfect location for the Excel. There is a well stocked bar, our evening meal was generous and lovely with great service. Breakfast is the usual buffet style with toast...

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Helpful?
1Thank SteveBishop.
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear SteveBishop It always makes us smile, when our guests have enjoyed their stays with us, and it seems on your recent visit to the O2 you certainly did just that. Thank you for the review, and we are so pleased with your recommendation. Thank you. Have a great week, and hope to see you visit us again very soon....

Newcastle upon Tyne, United Kingdom
Reviewed 25 April 2016

This hotel is only a few minutes walk from the Excel conference centre with ample parking outside. The staff were friendly and helpful and the room clean and spacious. The bed was comfortable and the room surprisingly quiet given the location. There is only a shower (no bath) but there are ample toiletries, a kettle and associated coffee and tea...

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Helpful?
Thank Alison B
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Alison, Thank you for your very kind review, and I was very pleased that you enjoyed your stay with the hotel in April of this year. We continue to assess all our guest amenities and since your stay we have continued to improve our wi-fi technology, access is now even easier than your last visit with a simple one...

Rutland, United Kingdom
Reviewed 25 April 2016

Stayed here yesterday for an O2 visit. Hotel is a brief walk from Prince Regent station on the DLR (400 yards) It is right next door to the Excel centre and a short DLR/tube ride to the O2. Hotel was recently taken over from Ramada and is bright and modern. Our room had a balcony overlooking the Royal Docks and...

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Helpful?
Thank jdwyer486
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Jdwyer486 Thank you so much for taking the time to provide feedback on your recent stay, I was pleased that you found our location, décor, team and accommodation to your liking. And certainly hope you may consider staying with us again if visiting the local area. Have a great week. Kindest Regards Mike Mason-Shaw General Manager

BRISTOL
Reviewed 24 April 2016

Wanted somewhere to stay that was close to the O2 arena and didn't cost an arm & a leg. Double Tree by Hilton London ExCel fitted the bill perfectly. Received a very warm welcome & chocolate cookies on arrival from the friendly guy on reception, in fact all the staff we encountered were friendly & polite. Our room was a...

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Helpful?
Thank MERLION04
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Merlion04, We are so pleased that you enjoyed your recent stay when visiting the O2, and especially pleased with your appreciative comments about our team. Thank you. I was also pleased to read how much you liked our warm chocolate chip cookies, they are our signature welcome and if my team was able to give you more cookies on...

New York City, New York
Reviewed 24 April 2016

We visited when the hotel was doing a general update on the decor but this didn't get in the way - it was a very comfortable stay and staff were very helpful. It was a convenient walk to ExCel. The restaurant was convenient with good options and staff went out of their way to cater towards my food cravings (eggs...

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Helpful?
Thank lcoton
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Icoton, Thanks for the feedback, it is always nice to hear from guests that stayed during our recent refurbishment, and it even nicer to note how much you enjoyed your visit. The little things are so important and I was so pleased to read that my team were able to serve you the meal you were craving - it...

London, United Kingdom
Reviewed 24 April 2016

This is a pretty typical Double Tree in an interesting location. It nestles between the Excel and London City Airport on the side of an old dock. I'm not sure why you'd stay here if you weren't going to either destination because the surrounding area is a huge concrete wasteland. We had an early morning flight out of City and...

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Helpful?
Thank Keefy52
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Keefy52 If we can be an oasis in the concrete of London, then we are doing our job perfectly. We thoroughly enjoyed reading your review and we were so pleased that you enjoyed your stay and recent dining experience with us. If you every fly from London City Airport again we hope we may have the pleasure to welcome...

Ipswich, United Kingdom
Reviewed 23 April 2016

Lovely comfortable beds, rooms great, airy and clean. Managed to get one if the free car parking spaces also. The breakfast was wonderful, even had smoothies on tap. The staff were all very friendly and went out of their way to be helpful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jo H
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Jo H, Well what can we say, its great to know how much you appreciated our brand new breakfast offering, the team certainly have worked hard recently to make sure the breakfast offers the choice all our guests would appreciate. I was also so proud to read that my team went our of their way to make your stay...

Twickenham, United Kingdom
Reviewed 22 April 2016

This hotel is the perfect location for Excel and their comforts and detail make a hard working weekend much more pleasant. A hearty breakfast set up the day and the opportunity to soak in a big bath overlooking the Thames was lovely after a day on my feet.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Thomas M
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Thomas M, Thank for the review, and we especially appreciate you taking your time our of your busy schedule to do so. It is always great to read how much our guests appreciate our hotel, and to be given a 5 Star review is so nice of you. We were glad you appreciated the views and the hearty breakfast...

Worcester, United Kingdom
Reviewed 21 April 2016

Since becoming a Double tree by Hillton, this hotel has become a place I enjoy staying at. The whole hotel has had a major refurbishment, all done to a great quality, almost. The rooms are tastily done, and feel more comfortable to be in. The bar although refurbished, is still pretty much the same. The restaurant has a more extensive...

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Helpful?
Thank Richard A
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Richard A We can not ask for more than a 5 Star review, especially from a guest that has stayed with us before our refurbishment, your feedback means so much to all the team, so thank you very much. We certainly appreciate your review, and look forward to welcoming you again very soon. Kindest Regards Mike Mason-Shaw General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $136 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#192 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
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warwickshire
over a year ago
berkshire
6 months ago
County Wexford, Ireland
8 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the largest room available”
 of 5 bubbles TJanzen, 11 Feb 2017 | Read review
“If you are a Hilton Honours member you get a room on 5th and 6th floor which offers a nice view of the docks.”
 of 5 bubbles maggiemay65, 30 Jan 2017 | Read review
“Hilton Honours Member Rooms are good”
 of 5 bubbles dalton84, 26 Jan 2017 | Read review
“We were room 425 - which didn't have a view of the docks but (rather disappointingly) of the DLR!”
 of 5 bubbles EdBridges, 23 Jan 2017 | Read review
“Ask for a waters view”
 of 5 bubbles Jimbob1393, 4 Jan 2017 | Read review
5 of 5